Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]groupon.com.Regarding your complaint: Delivery IssuesI see that these orders have...

already been refunded on 4/10/17.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com via Ticket [redacted].Regarding your complaint: I'm really...

sorry for the frustrating experience you had. I see based on one of your previous contacts, the issue with your [redacted] voucher has been resolved. You were issued a full refund of $35.99 in Groupon Bucks on September 10, and I can see you have been able to make a purchase recently, using some of those bucks. With regards to your [redacted] [redacted] vouchers, it seems there may have been a miscommunication with the business, preventing you from using your voucher. We appreciate receiving feedback like yours, we look into these kinds of issues with the business directly to ensure they don't happen again.I’ve provided more specific information in my direct email to you. Please reply to me there at your earliest convenience so that we can resolve this issue for you.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: There are two other [redacted] locations...

at which you can redeem your Groupon. We can have our Scheduling Team reach out to [redacted] cleaners on your behalf to communicate your information.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: Groupon has reached out to me and explained that I may be able to get the tickets in time for the event. They have not addressed the issue that they changed this was a bait and switch. When I purchased my vouchers it was with the understanding that I would get my merchandise within 48 hours. After the deadline for canceling the purchase they then state that I should be able to get the tickets in time for the event. Even the response they sent me after filing this complaint (see below) does not affirm that I will actually get the merchandise that I paid for. I don't have much faith in this organization and truly believe that I being ripped off. Once the date comes and goes and my money has officially been stole is there any further recourse.Hi [redacted]Thanks for reaching out to us through Revdex.com.I have reviewed your correspondence with our representative. I'm very sorry for the continued trouble you've had.I'm sorry for the delay.Unfortunately, it's taking a little longer than usual to process your Groupon, which is why you haven't been able to print your voucher.Please know that we're working on it, and you should be able to print your Groupon in time for the event.Thank you for your patience. If you have any further questions or concerns in the meantime, please let me know.Regards,[redacted] Manager Groupon Customer Support
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:it did not address any of the issues I raised with the two customer support supervisors-[redacted]--who said they'd deal with the issue (and escalated it above them--at least [redacted] did) and never got back to me. I received another template response today --the same I received the day of my order--saying that it's a third party order and they are responsible for all fulfillment etc. If I have a problem they said to contact the third party merchant, but there's no contact info and the supervisors I spoke with said they'd take care of the problem. It's now been multiple email contacts, multiple phone contacts with two escalations to supervisors who didn't follow through, and a live chat contact--plus reported to the BB. None resolved the issue and I now have been double charged and have the second package in my possession and do not know how to return it. I should not have to go to any additional work to do so as the double order was due to a technical issue on their site, I contacted them the same day (a Sunday so it couldn't have shipped right away), and followed through the next day. I have spent way too much time on this and want my money back ASAP. 
Sincerely,
[redacted]

Hello Monique,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Biju *.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your refund request for the duplicate purchase of [redacted]...

[redacted] Groupon and also the trouble you had while trying to purchase Groupon goods;I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: It does not have the best interest of the consumer in mind it only benefits the company itself 
Sincerely,
[redacted]

Hello,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I’ve provided more specific instructions in my...

direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Sorry for the continued trouble. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: The vendor continues to copy and paste correspondence from a previous email that was written prior to this Revdex.com complaint.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Sorry for any inconvenience. I wasn't able to find your purchase using this email address. Could you have used an account associated with another email address to make the purchase?I can definitely find the Groupons that you have been charged for; I'll just need a little more information. Could you...

please provide as much of the following information as possible?(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue.Thanks for your patience! I look forward to helping you further

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.In ticket [redacted], my colleague stated:"Thanks for forwarding the expiration extension e-mail and I apologize for the delayed response.To make this right, we’re issuing you $20 in Groupon Bucks. This credit is available for you to use immediately and will expire in 180 days.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.Again, I'm sorry for any trouble or frustration, and we truly appreciate your feedback. Please let me know if there's anything else I can do to help."As we have already denied this refund but issued you this courtesy credit in Groupon Bucks, we have made our policies clear.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved. Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: They keep saying the same thing. I am NOT disputing that their deal page stated that the in-store option was not available in Hawaii, I am saying that it did NOT say that they would not DELIVER to Hawaii. I only found that out after I purchased the deal and went to the vendors site. That is totally not acceptable. Their offer to have me transfer the deal to someone else that can use it is also not an option for me as I have no one to transfer it to. I just want a refund of my money.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It looks like this has already been...

taken care of on ticket [redacted].I can confirm that your refunds processed successfully on 10/03/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted] SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:  I've just issued a $38 refund in Groupon Bucks to your account. I’ve also emailed you directly from...

[redacted]@groupon.com via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Refund for ALL EXPIRED GROUPONS OR GROUPON...

BUCKS FOR ALL EXPIRED GROUPONS NO EXCEPTION. No more negotiating I've waited to long with no resolution.We would like to try and work with you on this but need you to respond to my direct email with the names of the expired Groupons in question so that we can investigate further.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support