Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: In ticker [redacted], this Groupon was already refunded to your original form on payment on 8/11/17. Please allow up to 10 business days for this refund to process.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,[redacted]...

*ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint:Sorry for the trouble you’ve had with this...

Groupon.To make this right, we’re issuing you $20 in Groupon Bucks. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]My name is [redacted] and I'm a manager with Groupon customer support. I'm sorry for the trouble.I'm going to loop in a Getaways specialist to review your case for further consideration.Please stay tuned for an update via email.Regards, [redacted]Manager Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: On the deal page where you purchased this...

Groupon, information regarding the redemption timeframe was specified and reads as such:"As a [redacted] Savings new member, you’ll also receive $120 in special members-only Instant Savings offers.* Membership voucher must be redeemed in club by January 8, 2016 to receive these offers. Offers are valid 30 days after redeeming membership voucher in club."Due to this information we would unfortunately be unable to assist with payment or reimbursement of the items mentioned (Rotisserie Chicken and Pastry Platter)  I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:Groupon has credited all refunds to me and I am very pleased with the customer service they provided in response to this complaint. 
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I did not receive the email. Can you please resend? 
Sincerely,
[redacted]

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,[redacted]...

*ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com, Ticket #[redacted].I understand that the termination of your account...

may be inconvenient. We have reviewed the decision to deactivate the account due to the violation of our Terms of Service and will not be reversing the decision at this time.In regards to your refund requests, I'm very sorry you missed the show. Unfortunately, Groupons for ticketed events are only refundable on the day of purchase. This information is available in the Fine Print of your Groupon and in the GrouponLive FAQ: www.groupon.com/pages/grouponlive-and-ticketed-events-faq#13As for your refund request for the Free Standard Shipping Discount, I have gone ahead and issued a refund for $9.99 to the card ending in [redacted]. Please allow up to 10 business days for the refund to reflect on your statement.Regards,[redacted]SupervisorGroupon Customer [redacted]

Complaint: 10989455
I am rejecti** this response because:  Based on the fine print of the voucher, "purchasers w/ unredeemed voucher will receive a refund equal to amount paid for the voucher."  Groupon refunds me to "store" credit only.  It is not credit to my credit card account.   
Sincerely,
Han **

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including the reply sent by my colleague [redacted] in ticket [redacted] on 1/24/17.Regarding your complaint: As previously stated, the refund to Groupon Bucks cannot be converted to your original form of payment because you have already used some of the original refund sum on subsequent purchases.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved. Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: The ticket that was sent to you regarding this issue is still ongoing, and is actively being investigated.  Please reply directly to that ticket, which is [redacted] as all follow-up questions will be answered there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for the trouble...

regarding your Groupon Stores purchase.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:I would like to reject the offer of Mediation for complaint ID [redacted] Regards,I am rejecting this response because:they basically told me to go back to studio movie grill for resolution when I originally opened a case for [redacted] and they told me that since the money was given to Groupon that I must go back to them for refund. I also got a link to studio movie grill home home page that never truly opens. I'm getting the run around and they both refuse to give me my money back but redeemed the vouchers while getting paid for them but told me they have expired. Groupon has my money and I see they have a class action law suit for my exact complain as I'm obviously not the only one they stolen money from and refuse to return. I can't believe the Revdex.com keeps putting me through this. This remains unresolved and I will only respond to the Revdex.com and not to Groupon unprofessional mana[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint:Sorry for any confusion!Your order was...

refunded to Groupon Bucks on 12/16/2016. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. I checked and see that $34.99 is the purchase value and we refunded the same. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I've checked the merchant website and confirm that the location that you visited is not an eligible theatre. In...

order to redeem the voucher, please visit the eligible theatres listed in the below link : https://www.regmovies.com/theatersI’ve also emailed you directly from [redacted]groupon.com via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/06/04) */
Hi [redacted],
I've unsubscribed this email address. You will stop receiving Groupon promotional emails within 72 hours.
Please keep in mind that in the future, you may receive transactional emails regarding purchases made through your...

account and important business announcements that could affect your rights as a customer. You may receive an email if we update our privacy statement or our terms of service. You will also receive any emails that you request in the future if you re-subscribe or if you sign up to receive email relating to a new Groupon product or service.
Please let me know if you have any further questions.
Regards,
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I have provided more specific...

information in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards,[redacted] Supervisor Groupon Customer Support

Complaint: [redacted]
I am rejecting this response because:they supposed to send me return label and l wait for 
Sincerely,
[redacted]