Groupon, Inc.

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: Customer Serivce IssuesWe apologize...

for accidentally refunding this Groupon. At this point, we've issued an additional $25 in Groupon bucks to your account for the trouble.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because it does not resolve my issue. It only informs me that a customer service rep has requested a picture. I have replied with a picture, but I still do not know if Groupon Goods is going to resolve my problem to my satisfaction.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/09/01) */
Hi [redacted]
I'm sorry to hear you were unable to use your Groupons due to your move. To avoid difficulties like this, we always try to set our deals' expiration dates far enough into the future that all our customers will have plenty of...

opportunities to redeem their Groupons. Also, even if your Groupon expires before you get back to use it, you can still use it for the price you paid, which never expires.
For these reasons, it's not our policy to issue a refund in this situation. After 3 days from the date of purchase, we only issue refunds if the business is unable to provide the services offered in the deal, or if you had a bad experience while redeeming your Groupon.
Groupons make great gifts, so if you won't have another chance to use these yourself, feel free to give them to a friend in the area or a fellow traveler who might also be interested. You can always give an unused Groupon to a friend unless otherwise specified in the deal's Fine Print.
I'm sorry I'm unable to honor your request today. If there is anything else we can help you with, please let us know.
Regards,
Groupon Customer Suppor
Initial Consumer Rebuttal /* (3000, 7, 2015/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I gave Groupon my money expecting to receive goods and services. Due to an unexpected move, I no longer live in that area and will not be able to receive the goods or services because they were for local vendors in the area where I use to live. Groupon should not be able to keep my money when I did not receive the goods and services.
Final Business Response /* (4000, 11, 2015/09/23) */
Hi[redacted]
Thank you for reaching back out to us through the Revdex.com.
I'm sorry to hear that these Groupon aren't going to work out for you. Groupons make great gifts, so if you're not able to use it yourself, feel free to give it to a worthy recipient. You can always give an unused Groupon to a friend unless otherwise specified in that deal's Fine Print.
After 3 days from purchase, we only issue refunds if the business is unable to provide the services offered in the deal, or if you had a bad experience when you redeemed your Groupon.
It appears these vouchers are now expired, but no worries. Whoever uses these vouchers can still use them for the price you paid. For example, if you paid $15 for a Groupon that has a $30 value, after expiration your Groupon should still be worth $15 toward the products or services originally offered in the deal.
Thanks for your understanding. If there is anything else I can help you with, please let me know.
Regards,
[redacted]
Manager
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint: Because you had such a poor experience, I've...

just issued you a full refund and returned the amounts to your credit card and Groupon account, respectively.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support”

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complain, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted].ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: According to our records, you've...

contacted us previously regarding similar delivery issues with Groupon Goods orders. In the past, we were able to issue a one-time refund for the mix-up. However, because you are a loyal customer, we will make a final exception this time.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It appears that this has already been...

taken care of, and we see that the merchant has followed up with you and sent you a new item. According to the tracking information provided, the new item was delivered to your shipping address on 10/13/17.I’ve provided this information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]SupervisorGroupon Customer Support

Hi [redacted]Thanks for reaching out to us, and I apologize for the frustrating experience.It looks like a refund was issued back to your original form of payment on May 3 and one of our representatives, reached out to you the same day via email. I apologize if this email was missed.  I’ve also...

emailed you directly with more details from [redacted]@groupon.com via Ticket [redacted]. Please reply to me there if you have any additional questions. Regards,[redacted]ManagerGroupon Customer [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. In the future, I hope that customer service would be more timely with responding, and that they would take a complaint more seriously instead of accusing the customer of being the problem.
Sincerely,
[redacted]

Hi Alexander, Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding.Regards, Yoseff *.Manager, Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Regarding your complaint: I’m sorry...

for the delay with your order delivery.I double checked and it appears that you were already provided with the refund on 06/26/2017.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted].Regarding your complaint: I'm very sorry for the trouble you've...

experienced trying to redeem this Groupon, and I can absolutely understand your frustration. I've just canceled this order and issued $12 in Groupon Bucks to your account. This credit is available for you to use immediately and will expire in 180 days.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: I am truly sorry for the difficulty and...

I absolutely understand your frustration.For security purposes, our system prevents orders from processing if it thinks they might not comply with our terms of use. However, certain orders can be occasionally blocked by accident. I'm truly sorry that this happened in this case. We're doing everything in our power to improve our system so that we can avoid complications like this in the future and make sure your orders process smoothly.I double-checked, and your Groupon for Apple Watch Sport 42mm,Space Gray Aluminum Case-Black Sport Band has processed successfully and it looks like it was already delivered! Hopefully you're already enjoying your purchase.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello Lori,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: Unfortunately, this deal is sold out and...

the card used to make the purchases failed at the time. I have issued $15 in Groupon bucks for the trouble. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Ashley CManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because Groupon initially stated that they would give me a refund. No one mentioned having to reach out to the hotel first. So, Groupon should be held accountable for what they told me. I made a decision to cancel the trip based on being told that I could and be refunded and due to being in the path of a hurricane. 
Sincerely,
[redacted]

Hey [redacted]I'm sorry for any frustration that's occurred.I noticed that you were able to reach a resolution on our internal thread #[redacted] where you worked with Rajesh.His last response was:Thank you so much for reaching out to us and confirming your address.We've submitted your refund for processing, and your check should reach you in 10-15 business days.If you have any additional questions or needs regarding this issue, please respond to him there.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I was able to locate your account under [redacted]@yahoo.com" with the contact information previously provided and have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a...

moment ago via email from [redacted]@groupon.com, ticket #[redacted] for reference. If you have any further questions or concerns, please reply directly to that email.I am truly sorry to hear about the experience you had redeeming this Groupon. We're always working to make sure every deal is unique, fun, and a great value. I sincerely apologize that we haven't delivered in this case.The promotion applied to your order was a limited-time offer that instantly discounted the price at the time of your purchase, much like when you use a coupon at a grocery store. It was not a credit in your account to be used toward future purchases. Unfortunately, because the promotion was only valid for a limited time, it cannot be reinstated for future use once your order has been refunded.You can read more about automatic discounts that you receive via email here, www.groupon.comfaq#faqs:content-367, and about the promo codes we offer here, www.groupon.com/faq#faqs:category-10.We run promotions like this often, so keep an eye out for another one soon.To help make up for the trouble, previous representatives have issued a total of $15.00 in Groupon Bucks to your account for the inconvenience. This is an instant credit that will automatically apply on your next purchase or purchases until eventually used - no need to add any special code during checkout. Please keep in mind if gone unused this balance will expire after 180 days from when the Bucks were issued. To review your balance, please visit https://www.groupon.com/mybucks.I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.Please let me know if you have any questions, and sorry again for the trouble.Regards,[redacted]SupervisorGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com.I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] via Ticket [redacted]…please reply to me there if you...

have any further questions.Regarding your complaint: It appears the package with your previously used shipping address was returned to sender on May 19th and we processed a refund to your card on May 27th.Since you previously placed an order that was shipped to an address in Texas this address remained on your account as a default shipping address. It appears only one of the items that were ordered was updated with your newer address and this is why one shipped to Texas.I apologize for the inconvenience and thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. Please read the response below, and reply to directly to me...

through that support ticket rather than the Revdex.com, as I will be able to follow up with you personally.Regarding your complaint: I'd really like to look into this for you. In your complaint, you mentioned three Groupon Goods purchases, but I'm not sure exactly which orders you're referring to. Can you please list the purchases that you have not received?PLEASE NOTE: Please reply directly to the email sent from [redacted]@groupon.com, and I will directly research this issue and follow up with you.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support