Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] your complaint: I’ve looped in a manager who works on the...

Getaways Team and they’ll be in touch shortly.I’ve provided more information in the direct email to you. If you have any additional questions, please reply there. That’s the thread that the Getaways Manager will be using to further discuss your issue.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support”

Hi [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding.Regards,[redacted] ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint I see that there was some confusion as...

you had multiple orders for GForce Adjustable Wall-Mounted Shelves for AV and Media Components.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:I don't want Groupon bucks I want the credit back to my credit card. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: My name is [redacted] and the merchant addressed the letter to [redacted] who is my daughter.  I am the one that filed a complaint with Revdex.com and not [redacted]  The merchant should look for account under [redacted]@gmail.com instead of [redacted]@hotmail.com.  Thank you for your help and supports
Sincerely,
[redacted]

Hi [redacted]Thanks for reaching out to us through Revdex.com.  I have reviewed your correspondence with our representative and I apologize for any confusion.I am very sorry that there was delay in providing resolution to your issue l see that your voucher is expired 07/30/2011 and the...

reason for the delay in giving resolution to you that you contacted us after so many years.We want to give our customer's best experience  in all our deals with best offer.  I sincerely take this opportunity to apologize that we are not able to help in this deal.I would be processing $15 to your original mode of payment,  to avoid your disappointment  of not receiving our discount bucks after your purchase.Hope this clarifies. Please feel free to ask, if you have any other concerns.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for the trouble you have...

experienced with your Groupon Stores purchase. We can confirm you have been refunded in full back to your [redacted] ending in [redacted].I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for any frustration, and for all the back and forth.I responded to you a moment ago via email from...

[redacted]@groupon.com.Regarding your complaint:  It looks like this has already been taken care of, and the prepaid return label for the Fitbit Wristband was emailed to you on 7/22/17. Just click the download link in that email to access the PDF, and print it like you would any other document. Once you've done that, place the label on your return shipment and have the item sent back to us at your earliest convenience.I’ve provided this information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]SupervisorGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for our contact with you on...

9/27/17. We did send out an email informing customers of the option to either cancel the Groupon Live event or to reschedule at a future date. I have issued a full refund to your original form of payment. Please allow up to 10 business days for this refund to process. In addition to this due to our mistake in handling your contact with us I am issuing $30 Groupon Bucks to your account which are valid for 180 days and will automatically apply at checkout.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.As per the system we are happy to see that the refund has been made successfully for your purchase on Dec 26 by the merchant directly. We...

apologize for the trouble caused in this regard. We will make sure these kind of experience will not happen in future.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com in the ticket #[redacted]3.Regarding your complaint: I’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: It looks like this has already been taken...

care of and we've issued a full refund for the order. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi [redacted] I'm sorry for any frustration.  I do see that my colleague [redacted] replied to you on May 1 in ticket [redacted].  In that ticket, he stated: "Hi [redacted]I am truly sorry to hear about your disappointing experience. We completely apologize for the inconvenience caused in using the voucher and also about the refund requested.As per the system we are happy to see that the refund has been made successfully for your purchase on Apr 19 and the same has been informed to you. We apologize for the trouble caused in this regard. We will make sure these kind of experience will not happen in future.Regards,[redacted]ManagerGroupon Customer Support"Please reply directly to that ticket in order to resolve this issue. Thanks,[redacted]ManagerGroupon Customer Support

Contact Name and Title: [redacted], Manager
Contact Phone[redacted]
Contact Email: [redacted]
Hi [redacted]
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble.
It looks like this has...

already been taken care of when you spoke with [redacted], but if you need any additional help, please let us know.
Regards,
[redacted]
Manager
Groupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for your assistance in this matter. I’m happy to know that this type of support is available to consumers.
Sincerely,
[redacted]

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, I've just issued you a refund in Groupon bucks for the promotional value for $28.80. The bucks can be found...

shortly in your account. Thus kindly check your account to confirm on the refund. The same can be used towards any purchase in our website.Please get back to us for any further assistance and sorry again for the trouble.   Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for any trouble! I can confirm that...

your refund processed successfully on 12/01/2017 to the original form of payment. You should have received an email confirmation shortly after this refund was issued.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]Tell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It appears we issued a refund to Groupon...

BucksYour refund of $125 was processed to your account. The Groupon Bucks are available to use right now.I’ve provided more specific instructions about your refund in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support