Groupon, Inc.

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint:  I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with colleague [redacted] in ticket [redacted]In this ticket, it was stated:"I reviewed your account and It looks like we had already reached out to the merchant regarding your issue, on two different dates, 03/28/2017 and 05/16/2017.We don't have any report from other customers regarding the merchant closure and unresponsive issue.In this case, please check your spam and junk folders, so that emails from the merchant could have ended up there."While this information above is true, I understand that this has been a very frustrating situation for you. While we're not able to do this in the future if the merchant is confirmed open and honoring Groupons, I've issued a one-time exception credit to your Groupon account. I've issued $74 in the form of Groupon Bucks. Groupon Bucks apply automatically to your future purchases, and don't expired for 180 days.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]I responded to you in the Revdex.com portal earlier today.I'm going to loop in a Getaways specialist to review your case for further consideration.Please stay tuned for an update via email.Regards, [redacted]Manager Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket #[redacted], it was stated:"Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint about your purchase for the 2 tickets for the [redacted] NRG Arena Houston, on January 26. Unfortunately, we are unable to issue a refund for deals marked as final sale.Per the fine print of the deal, All Sales Final, I do understand that this was a mistake. However, we can not refund this purchase.In addition, I am showing that we were notified by your financial institution that a dispute had been issued against a purchase you made—specifically, your Groupon for [redacted] NRG Arena Houston. We recommend reaching back out to your financial institution directly to discuss a resolution.You are still welcome to redeem your Groupon with the merchant or give it to a friend if you're unable to use it yourself. You can find your available Groupons by signing into your account at http://www.groupon.com/mygroupons.We're always here to help you redeem your Groupons, so if you have any problems with a purchase in the future, please let us know first so we can try to resolve the issue for you. You can reach us at www.groupon.com/[redacted].I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]"Within this same ticket, upon a further reply from you, [redacted] stated:"I am sorry that I wasn't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.Given you have disputed your purchases for your Groupon for [redacted] NRG Arena Houston. We recommend reaching back out to your financial institution directly to discuss a resolution.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved."Regarding your rejection: We not able to issue a refund in this case. The Fine Print section of this deal says All Sales Final and due to our contract with the Merchant, we cannot refund these tickets for any reason unless the show is cancelled. This decision cannot be appealed.I understand when you when looking at this deal you were wanting to apply a promotional code to this order. Since your purchase has already processed, I've gone ahead and issued $25 in Groupon Bucks to your account for use towards your next purchase. This credit is available in your account immediately and expires 180 days after being issued.Again, I'm sorry we were unable to provide you with the outcome of a refund in this matter. If you have any other questions, please reply to me, and I'll be happy to answer them. However, at this point, this request is considered resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I checked our records and found that the...

promotional code "OFF" is only valid on local deals and I see that you have purchased a Groupon live voucher for "Foreigner 40th Anniversary Tour with [redacted] and [redacted] Zeppelin Experience".Unfortunately, this deal is not eligible for this promotional offer. Most promotional offers are good toward a specific category of deals—whether it's Local, Goods, Getaways, or a specific type of Local deal, such as Things To Do. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I would first like to apologize for any...

inconvenience this situation has caused. I do see that Groupon Bucks has since been added to your account. Once again, I apologize for how long it has taken to find a solution for you, but I am happy we were able to find a resolution.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all
internal Groupon correspondence. I responded to you a moment ago via
email from [redacted]@groupon.com.
I have located the purchases you've cited in an account...

associated with the email address [redacted]@hotmail.com.
To expedite this process in the future, it's helpful if you contact us
using the email address associated with your Groupon account, or include
it with your request.
I have included a breakdown of the [redacted] Wells Resort Hotel orders in that account to help clear up any confusion:
The first order attempt made was Booking # [redacted]. This
purchase was done via iphone on 10/11/2017 at 12:56 AM. When you
complete a purchase, you'll see a "Thank you" screen and will also get
an email confirmation right away. Your Groupon order will immediately
reflect in your account. In the case of this order you would not have
received that confirmation email because we received a "General Decline"
when trying to charge your card ([redacted] ending in [redacted]. The order was
then held in a failed state until it is either cleared out by the
consumer or we are contacted to remove the order. When a failed order is
not cleared out from the account, we will automatically attempt to
recharge that card within 24 hours. This automatic recharge is cited in
the email we send consumers to notify them of unsuccessful orders. This
order finally processed on 10/12/2017 at 07:02 AM after our system
attempted to collect the funds again.
The second order attempt made was Booking [redacted].
This purchase was done via iphone on 10/11/2017 at 01:25 AM. We also
received a "General Decline" when trying to charge your card ([redacted]
ending in [redacted]). The order was then held in a failed state until we
received contact from you specifically about it. A representative on our
end cleared out this order from the account.
The third order attempt that you made was a Market Pick
Booking # [redacted], facilitated through our
partnership with [redacted]. This purchase was done via iphone on
10/11/2017 at 03:20 PM. This order processed successfully ([redacted] ending
in [redacted]) and was present in the account immediately after purchase.
In total you were left with two active reservations at
that time for [redacted] Wells Resort Hotel. Both reservations were
nonrefundable at purchase, per the hotel's cancellation policy in place.
As a courtesy I've reached out to [redacted] Wells Resort Hotel to see
what we can do.
I’m happy to report that the hotel has given their
permission to cancel your unused reservation as a one time exception to
the policy stated on the deal page. I just issued you a full refund for
Booking # [redacted] and removed this order from your account. Please
allow 1-10 business days for this to be reflected on your statement in
the amount of $132.96.
While the hotel allowed an exception this time around,
please keep in mind that we may not be able to issue refunds of this
nature in the future. Additionally, we were notified that you disputed
one of the charges with your financial institution previously. In most
cases we are unable to refund an order once it has been disputed and
normally advise you to work solely with them to discuss a resolution. In
your case specifically, the dispute you filed was unsuccessful which
allowed us to assist you further.
If you ever need to cancel your reservation before the
cancellation deadline specified in the Fine Print, you can accomplish
this from the "My Groupons" section of your account. Just sign into your
account at http://www.groupon.com/mygroupons and click the ""Cancel"" link next to your order.
I’ve provided more specific instructions in my direct
email to you. If you have any additional questions, please reply to me
there.
Thank you for your understanding.
Regards,
[redacted]
Manager
Groupon Customer Support

Complaint: [redacted]
 
I am rejecting this response because:"Oh, your problem was resolved so I guess we don't need to do anything more." Action was only taken to resolve my problem after informing you that I had contacted the Revdex.com which probably scared you some. It should not take involving them to get an issue like this resolved.How about taking measures to make sure something like this doesn't happen again? Verify what is being sold, make it a policy (that has consequences if not followed) that stores must respond within 24 hours, don't just give customers canned responses to their emails especially when those responses don't even fit the issue presented and tell you to do stuff that has already been done and you told customer support in your initial email, etc.I realize Groupon is a big company and it's hard to keep an eye on everything, but I'm extremely skeptical of buying from the Groupon Goods section after this experience. If I can't be guaranteed that the product I am buying is the one I am going to receive and I won't be able to get my money back if it isn't, why would I waste my money?
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: Refund request for a [redacted] Groupon which...

was purchased by mistake.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: Their has been no offer of a resolution. only the following email. Quite typical of the poor customer service thet they provide. [redacted], Apr 21, 12:18 PM CDT:Hi [redacted]My name is [redacted]. and I am a manager at Groupon.I responded to you in the Revdex.com portal earlier today. I have notified a Groupon Stores specialist who is reviewing your request.Please stay tuned for an update via email.Regards,[redacted] Manager Groupon Customer Support
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I'm just sorry it took to this to get my money back including fighting with them everyday for 10 days straight.
Sincerely,
[redacted]

Hi [redacted],Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. I'm very sorry for the trouble with this Groupon deal and I completely understand that it's frustrating when certain items aren't in...

stock.  We are embarrassed by our error and wish there was more we could do to make this right but unfortunately we can't guarantee that certain items will always be in stock when working with various merchants and vendors, and that is why we issued a refund. I am sorry that I wasn't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved. Regards, [redacted] MManagerGroupon Customer Support

Very dishonest company. They only refunded my money AFTER I opened the Revdex.com case. I accept their response, but the only reason they eventually did the right thing was because of the Revdex.com. Thank you Revdex.com and shame on you Groupon. Case closed thanks to the Revdex.com.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Unfortunately, different items have...

different prices.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm really sorry for the trouble and I...

appreciate your understanding. I've just issued a $71.20 refund in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support”

Complaint: [redacted]
I am rejecting this response because:I appreciate your company providing me Groupon bucks to compensate the deal I was unable to use,however, I do not believe you addressed  the issue of the lack of customer service from your agent and the fact that it was not addressed by you in your response shows a consistent lack of customer service provided to your customers across the board. I requested to be contact to discuss my mistreatment in addition to discussing potential training opportunities for your representatives. No apology was provided for poor service and I honestly am extremely hesitant to use your services in the future because of the mis-treatment.  I do not believe that I should have to contact the Revdex.com to have resolve in this situation. The groupon bucks that you've provided me so easily could have been provided though your representative whom I initially  spoke with. As previously requested in my Revdex.com complaint  I would like to be contacted via telephone in regard to my customer service experience that you neglected to address in your initial message or my complaint. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Attempted purchaseOriginally, your card was...

declined. The attempts after that were blocked by our internal system. Unfortunately, the deal is sold out at this point.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Complaint: 11148336
I am rejecting this response because: I have tried working with support for nearly a month and get the same response that they cannot refund my purchase 
Sincerely,
Sarah [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Our account specialists have looked...

into your account. We'll just need a bit more info from you in order to reactivate your gift cards.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hey Shannon,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support