Groupon, Inc.

Complaint: ***
I am rejecting this response because: I did not receive any email with information on a refund or any refund So until I receive a refund in full I will not accept anything else This is what Groupon did in the past, they would say that they sent the information to my credit card company and to wait to days even though I couldn't see anything I waited and waited, finally called my credit card company days later and the company said Groupon didn't credit the transaction at all I feel they are doing the same thing with this email thing Just prolonging the inevitably It's disgusting!
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***.Regarding your complaint: As *** did explain, we put the Fine Print details on each deal page in order to inform customers of any stipulations about that dealWhile it's true that most deals can be refunded within days of purchase (local deals), some deals are exempt from this policyIn this case, as we alerted you in all caps, bolded print that all sales wer final, we were within our rights to deny this refund.That said, I see that you're a very new customer with us, and while this is not the kind of exception we can make in the future, I have issued a refund to your original form of paymentI can understand that personal circumstances prevented you using this Groupon, and it's never our goal to cause this level of frustration for our customersThat said, please observe the restrictions or details specific to any deal in the future, so as to avoid this situation recurring.Please allow up to business days for the refund to fully post to your account.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I'm very sorry to hear that your Goods order
was not as described in the deal and was not a licensed Apple charger. I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint about the closed *** ***I’ve provided
more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: I'm sorry to hear that you were unable to
use your Groupon before the expiration date. We do our best to send out courtesy reminders when your Groupon's expiration date is coming up, but we also include this date in several other locationsThis way you know exactly how long you have to redeem your Groupon from the moment you first see offer, and you can access this information at any time if you forgetFor the future, we list this for you on your Groupon itself, as well as the deal page where you purchased itYou can also view the expiration dates of all your available Groupons from your "My Groupons" page in your accountOur reminder emails are intended as a courtesy and there are many factors that could affect whether they reach you in time to use your Groupon's full valueWe don't recommend that you rely solely on that email notification.I can certainly understand that it's disappointing to miss out on the full value of a deal, and I'm really sorry about the situationBecause of the frustration you've experienced, I'm able to go ahead and make a one-time exception in this caseI've just canceled this order and issued a refund of $in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello Julia,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Alka JManagerGroupon Customer SupportTell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** I received a partial refund and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
I am terrible sorry for the many issues you have had with your order
for the black car seat cover for your dog It appears your refund for the second incorrect car seat processed successfully today on 5/6/to the card ending in ***It should appear on your statement as a refund from Groupon, Inc.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite this process If it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I checked the deal that you had originally purchased and it appears that the the black car seat is now sold outHowever, I did find a similar deal that we are running in which black seat covers are still available:https://www.groupon.com/deals/gg-bench-seat-cover-or-water-resistant-h...⇄ to all of the trouble you've had with this particular deal, I've added $in Groupon Bucks to your account to apologize for this experience. This credit is available in your account immediately and expires days after being issuedAny credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied firstIf you sign into your account at www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.I’ve provided more specific instructions in my direct email to youI apologize again for any inconvenience, and thank you for your patienceIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Sorry for the trouble during your attempt to
login. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Refund Or Exchange IssuesI’ve
provided more specific instructions in my direct email to you via Ticket #***If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: I did not make this purchaseThe card was charged without my knowledge and without my permissionThis response does not address this in anywayIt also does not address the fact that they did the same thing on my Fiances account and his was refunded after one phone call....not on the same day of the "purchase" but that they are refusing to do the same for me.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12314353, and find that this resolution is satisfactory to me because Groupon reached me to try to resolve the issue There is no phone number of their correspondence; therefore if there is no action taken soonI will contact you again
Sincerely,
Mauzella Bognoli

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: Billing or collection issuesWe have already
issued a refund to Groupon bucks for each of the Groupons in questionThis is outside our refund policy as we typically don't issue refunds on Groupons outside of days of the date of purchaseWith that being said, we will not be able to refund these back to your card.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
** ***

Hi ***My name is *** *and I am a manager here at Groupon.I have reviewed your correspondence with our representative and I apologize for any confusion. Your refund processed successfully on 10/29/to the card ending in It should appear on your statement as a refund from
Groupon, Inc.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.If it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and thank you for your patiencePlease let me know if you have any other questions.Regards,*** *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***Regarding your complaint:Due to the recent inquiry you've made with your
card holder regarding these orders, I will need to forward this issue to one of our account technicians before proceed further.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,XXXXXXXXManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***groupon.com.Regarding your complaint: Sorry for any trouble! I can confirm
that your refund processed successfully on 11/27/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.If your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.If you have any additional questions, please reply via my direct email to you.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint, I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:It is generic/canned and stands behind the policy with out addressing the specifics of my complaintI have not had this issue on previous Groupon purchases, and contacted Groupon well before the expirationFurthermore, navigating the Groupon web site to contact the company has been nothing short of a hassleI will not use the amount paid on the certificates, since I purchased them solely for the promotional dealI also will not gift it to someoneI am requesting a Groupon CREDIT; not a refundIf this request - which has been honored in the past - cannot be met, I will contact my credit card company, *** ***, as they always stand behind their card membersI hope this will not be necessary and wish to resolve with Groupon via the Revdex.comThis experience has turned me away from purchasing future Groupon deals, but will reconsider if this simple request for a credit can be metIf not, I will advise *** *** of the inconsistency in exchange rules compared with previous purchases and my dissatisfaction.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I explained everything completelyYou have refunded my moneyPlease remove any personal information emails included I will no longer do any transaction with groupon nor will I refer anyone to do business with this company
Sincerely,
*** ***