Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaintI’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm really sorry that you had to go through thisI have checked the previous conversations and I see that we have already refunded $
to your Groupon accountThe Groupon Bucks have been used to purchase other deals.Once again I apologize for the hasslePlease let me know if there is anything else I can do for you.Regards,*** *ManagerGroupon Customer Support

Complaint:
first, please stop calling me "Ashley" (all of your responses to me say "Hi Ashley")Secondly, I told the customer service representative I did not want a credit to Groupon, I wanted a refund to my original payment method, which was the credit card I used for the initial purchase.Third, I never purchased another Bob Vacuum!
I am rejecting this response because:
Sincerely,
Jodi ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint request for a full refund to the
original method of payment for the purchase of Bottles of Premium Wine, $off $Gift Voucher, and Free Waiter's CorkscrewI do apologize for the delayI am showing that we originally approve you for a refund via trade-in, but never received a response.If the original offer for the trawould have been declined on your end, we would have been more than happy to issue a refund to the original method of payment, as we are willing to do now.I'm really sorry for any trouble this has causedI will personally issue you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer SupportTell us why here

Initial Business Response /* (1000, 6, 2015/07/30) */
Contact Name and Title: ***anager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@groupon.com
Hi ***,
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm
sorry for the trouble
Sorry for the trouble! To use this code, make sure you're clicking the option at checkout that says, "Use promotion or gift card" on the desktop site or "Enter code/gift code" on the mobile appYou'll then be able to copy the code directly from the page where you saw it and paste it into the "Gift code" field
Double-check that you've entered the promo code correctly, select the type of deal the promotion is valid for (like Local or Goods, for example), and make sure the purchase meets any requirements for the promotion
You can click directly on the banner where you saw the promotion advertised to see a list of valid dealsIf a minimum purchase amount is required, the price of a single Groupon must be at or above this amount(The code won't apply if you purchase multiple lower-priced Groupons that add up to the minimum amount.)
This promotional discount was only valid through the expiration date that we listed; however, I still want to reward you for trying! To sweeten your next deal, I've added $in Groupon Bucks to your account that can be used towards most types of dealsThis credit is valid for the next days and will automatically apply to your next purchase within that time frame
I'm very sorry for the inconveniencePlease let me know if you have any questions
Regards,
***
Manager
Groupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAlthough I accept this resolution, it is strongly recommended that Groupon considers extending their small window for returns or refunds for large items that require installationIn addition to this, they should ensure all companies they are representing are reputable and are providing accurate informationFinally, all correspondence with Groupon employees should be conducted in a timely fashion.
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I see that your order for the *** ***
Hand Painted Wood Grain with Brass Spigot was refunded on 7/10/back to the original form of paymentThis particular order was purchased on 6/17/with $being charged to your credit card ending in *** and the remaining $was purchased using Groupon BucksAs such, we are only able to refund the amount we actually collected for this orderWe would not be able to refund $to your credit card because the order in question was not purchased on your credit card. Groupon Bucks are available immediately in your accountThere's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.comThey apply automatically to purchases on our site until they run outYou can see your current balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondences related to the email address provided in your complaintI responded to you a moment ago via email from ***@groupon.comThe
purchase itself is located in an account under the name *** *The name provided on your complaint is *** * ***For security purposes, we are unable to access/modify anyone else's account without their direct consentPlease have the Groupon account owner contact usThe sooner we hear from them, the better we can assistI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, *** * Manager Groupon Customer Support

Hello Arin, Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: I’ve looped in a manager who works on the
Ideel Team and they’ll be in touch shortlyI’ve provided more information in the direct email to youIf you have any additional questions, please reply thereThank you for your understandingRegards, Revathi * Manager Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint:I have reviewed your correspondence with
our representative and I apologize for any confusionOrdinarily, we would encourage you to use your Groupon per the terms of the deal, but given the circumstances, I am able to make an exception for you today.We’re issuing you $in Groupon BucksThis credit is available for you to use immediately and will expire in days.While I'm happy to make an exception for you in this case, please keep in mind that we will not be able to issue additional refunds of this nature in the futureIn general, we ask that you give your Groupon away as a gift (unless the Fine Print indicates otherwise) if you are no longer able to use itBut again, I understand your situation and I'm glad I could help out this time.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***
*** *** ***I'm sorry for the confusion
Unfortunately, since the product has already been shipped to the address provided with your purchase, we aren't able to correct it at this time.The tracking information for your order indicates that it was delivered successfully on 08/23/Is it possible for you to reach someone at that location to inquire about the delivery? You can also contact the shipping carrier, in this case ***, to follow up on the deliveryThey may be able to provide more details about who accepted the shipment, or if there is any way to redirect the order to the correct address.Of course, if you're not able to find a resolution with their assistance, please let me know and I'll be happy to help you furtherI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: I insist on a full refund rendered immediately I do not wish to have anything more to do with this terrible company They are dishonest and liars I will never have access to these bucks I want my money back .
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hi ***My name is ***, and I'm a Manager with Groupon Customer Support. It appears this is regarding the same issue cited in Revdex.com issue ***I wrote to you from [email protected], regarding that complaint, just a little while ago (ticket reference ***)To summarize, I've
connected with our Merchant Support Management Team, who should be reaching out to you ASAP. More specific details are included in my email, and if you have any questions, please reply to me there.Thank you,*** DManagerGroupon Customer Support

Hello Gina,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: I am very sorry for the difficultly you've
had with our promotional codes We strive to make this process as user friendly as possible so it's never our intention to mislead or frustrate our customers I know previous options offered haven't been ideal so it is my hope that we'll be able to resolve this to your satisfaction.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Bethany MManagerGroupon Customer Support

We have responded to this complaintThank you

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: I'm sorry for the trouble, I have just
cancelled this order and provided you with the bucks refund. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Sorry for the trouble you have been
through on this accidental purchaseNot to worry, I can see from the tracking the items have been delivered to youIf you would still prefer a refund, I've sent your prepaid mailing label in a separate emailJust click the download link in that email to access the PDF, and print it like you would any other documentOnce you've done that, place the label on your return shipmentFor future reference, you can generate a return label from My Groupons when an item is eligible for a return: visit http://gr.pn/GoodsReturns to see how.If you have any questions or need any more help with this, just let me know!I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *.ManagerGroupon Customer Support

Hey ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,***
**ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: The business thanked me for my understanding......I do not understandIf the item is still valid for the purchase price and I am unable to utilize it why is the business able to credit me with the paid amount?Perhaps the business could withhold a 10% restocking fee but should be able to issue a credit for amount paid as the item still has the original value as the business stated.Unhappy customer and no need to thank me for understanding as I do not understandBusiness is condescending in its response
Sincerely,
*** ***