Groupon, Inc. Reviews (5000)
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Address: 600 W Chicago Ave Ste 400, Chicago, Illinois, United States, 60654-2067
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Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...
instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]. Regarding your complaint: As per your order tracking number,...
[redacted], it appears the product was delivered on 8/16/2016 at 11:04 am. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted]Manager Groupon Customer Support
Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Please see the email sent from [redacted]I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support
Hi [redacted],Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. Unfortunately, it looks like there was a mistake on our website showing an incorrect expiration date of 11/13/15, instead of the correct...
expiration date of 11/12/15. Because the business agreed to the expiration date of 11/12/15, we will not be able to hold them to honoring the promotional value past that date.However, because this was our mistake, I've just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.I feel bad about this deal not working out how you'd hoped, so I've also added $5 in Groupon Bucks to your account to apologize for this experience. This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied first. If you sign into your account at www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.If you have any questions, please let us know.Regards, [redacted] VManagerGroupon Customer Support
Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint:I’ve provided more specific instructions in my...
direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. As long as the business completes what they have promised in their response (provide full refund, since I have not received refund yet) the resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:No I am not satisfied with the outcome. I had to put out more money than I should have and it should never have happened! This is not my problem as it is the companies problem! How can you offer only 3 days to get a full refund when you do not have to use the Groupon right away! That is BAD BUSINESS and then not to even try and compensate me with my full refund because the company you choose to have on your site does not know how to properly conduct business! Its not like I am asking for a full refund of something that cost $500.00....my refund is merely $178.00.I deserve my FULL REFUND. I will not do business with Groupon again because of this whole incident and I will make sure my friends and family will not as well, especially if this is the way you treat customers.
Sincerely,
[redacted]
Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for the frustration. I double checked and it looks like your Groupon for [redacted] is not marked as redeemed on our end. Using your browser, sign into your account at www.groupon.com/mygroupons and click on your name in the top right corner of the page. You'll find your Groupon in the "My Groupons" section of your account. This is where the Groupon is located. Again, because this Groupon was purchased more than 3 days ago, we are unable to issue a refund for the order. As stated by [redacted] C on January 19, 2017 in ticket #[redacted]:"While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved."Again, we are not able to assist you further with this particular Groupon. I apologize again for any trouble. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] GManagerGroupon Customer [redacted]
Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It looks like you were issued a full...
refund on 06/02/17. Please allow for up to 10 business days for those funds to show on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,[redacted] ManagerGroupon Customer SupportTell us why here...
Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for any trouble. It looks...
like this has already been taken care of and we have issued a full refund $12 in the form of Groupon bucks to your account.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]
Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. After previously investigating this matter, we did not find...
evidence to suggest your account was used in an unauthorized manner. The same mobile device that was used to make the [redacted] Aesthetics purchase was previously used in the account for the purchase of a voucher for [redacted] Ultimate Car Washes at Circle K. Sometimes customers accidentally make purchases using the Groupon mobile app on their phone. This appears to be what happened. For future reference, you can cancel a Local order from My Groupons within 1 day of purchase. • Once you view your voucher, you can’t cancel your order. • If it's been 2 to 3 days from purchase, contact us via live chat or email, and we'll assist with canceling. • Check our FAQ for directions on how to cancel: www.groupon.com/faq#faqs:content-142 It looks like your refund request has already been taken care of; I see that you were issued a one time exception refund on 12/18/2017 in the full amount paid, $92.00. This refund was processed back to the original method of payment, a [redacted] ending in [redacted]. You should see this refund reflect back to your card statement in 1-10 business days. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer [redacted]
Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Advertising IssuesI’ve provided more...
specific information in my direct email to you. If you have any additional questions, please reply to me there via ticket[redacted]Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support
Hello [redacted]Thank you for reaching out regarding your issue. Apologies for the trouble you have experienced in speaking with or Merchant Support department.I am reaching out to a Merchant Support Supervisor on your behalf to ask that they get in contact with you as soon as possible. In the meantime,...
I have also emailed you to give you a direct line of communication should they not follow up in the next few days. For reference, that Groupon ticket number is [redacted] You should be hearing from them within the next couple business days.Please follow up with me if you do not hear back in the next 2 business days and I will follow up directly. Thank you for your patience.Regards,[redacted]ManagerGroupon Customer Support
Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I am very sorry for the trouble with...
this refund. I want to confirm that while the refund was initiated previously, it looks like it was never processed which is why you weren't seeing this reflected on your statement. I have issued this refund to the Visa ending in 0815 on 11/3 and you should see this hit your statement in less than 7 business days.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support
Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket [redacted], it was stated:"Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: You were issued the Trade In credit as promised per your conversation with my colleague, [redacted], on 08/11/17. That credit was applied to multiple purchases completed that same day, which included 3 Goods items and 1 Local deal. There is currently a remaining balance of $8.97 in non-expiring Groupon Bucks in your account. You don't need to enter any codes to use them—just click the green "Buy!" button once you find a deal that interests you and complete your order as usual. The Bucks will automatically apply to your future purchases until they run out. Always make sure you're logged into the account where you received the Bucks before you make your purchase.While Groupon Bucks apply to most types of deals, they currently cannot be used on Groupon Getaways that fall under the "Market Picks" category, or any deals where your order is completed on a partner business's website. We're hoping to include these deals in the future, but please keep these exceptions in mind for now.You can check your Groupon Bucks balance and see your Bucks history by visiting www.groupon.com/mybucks. You can also navigate here by visiting My Account and clicking Groupon Bucks.I hope this clears things up! Please let me know if I can help with anything else.If you have any additional questions, please reply to me here.Thank you for your understanding.Kind regards,[redacted] ManagerGroupon Customer Support"Regarding your rejection: Unfortunately, I am not able to issue a refund to your card at this point, because a portion of the Groupon Bucks issued on 8/11/2017 were already used toward the purchase you made on 8/11/2017.Groupon Bucks are automatically applied to purchases, so it's possible you used them without realizing it. I'm so sorry for the inconvenience, but hopefully you'll find another deal that interests you soon!Per your request, I have removed the credit card information on file in your account. If you are concerned that someone may have accessed your account in an unauthorized manner, we also strongly recommend changing the password on your account using a combination of upper- and lowercase letters as well as numbers and symbols.You can update your account information (including your email address, password, and credit card information) in the "My Account" section when you are signed in. Please visit www.groupon.com and sign in using the email address and password you created when you made your first purchase or created your account.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support
Hi Brooke,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Lauren...
*ManagerGroupon Customer Support
Complaint: [redacted]
I am rejecting this response because: p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 11.0px Helvetica; color: #000000; -webkit-text-stroke: #000000} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 11.0px Helvetica; color: #000000; -webkit-text-stroke: #000000; min-height: 13.0px} span.s1 {font-kerning: none} Complaint: [redacted] I am rejecting this response because: Your current response is identical to the responses you have issued with each email request for a refund. You now construct an elaborate email asking me to accept a credit to do further business with Groupon. I have rejected this offer repeatedly. You attempt now, to make your offer sound as though it is a generous exception but it is the very same offer of credit rather than refund, dressed up in a more flowery tone. The many emails that have passed between us are all a matter of record and on file at the Revdex.com. Each time you have rejected a refund and suggested instead, a credit with your business, I have declined as I do not trust you to adequately screen the businesses you ask us to trust. Your refund policy is unreasonable and so restrictive as to insure that a consumer who has an experience such as mine, will not have any chance of receiving a refund. In researching the experiences of other consumers I have found that you have a pattern of refusing to stand behind the services and merchandise which you sell. You state that one must ask for refund within three days of purchasing a certificate. It is only when a consumer meets with the business or receives a product, that one knows whether they have received that which they have purchased. In this case, I took the practitioner's first available appointment and that was several weeks out from the actual certificate purchase. After a few minutes with her I began to question the veracity of this practitioner. I asked about her process and it was then that she admitted that she was unable to provide the service which I had purchased in good faith. She said although I had purchased a one hour psychic reading, she was prepared to offer what she characterized as a “surface reading”. (This is common tactic in what is sometimes characterized as “bait and switch” in an attempt to up-sell). She further elaborated saying that she was not going to provide any specificity with regard to names, initials or life events. The one hour reading would provide such things as lucky numbers and days of the week. For seven minutes she had spoken in very general terms and when it was determined that she was unable to provide a psychic reading, she said “Just call Groupon and they will refund your money.” I have found your customer service to be well below an acceptable standard and disingenuous at best. A reputable company stands behind its products. If one pays for a product or service that a company is unable or unwilling to deliver, it is honest business practice to issue a refund.
Sincerely,
[redacted]
Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It appears that Richard has been in...
touch with our Merchant Support department since this Revdex.com ticket was submitted. Since then, the deal that was being featured has been removed from our site and any purchaser who has not yet redeemed their Groupon has been sent an announcement offering them a refund for this deal.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support
Hello [redacted], I wasn't able to tell from your response what issues still remain. If this is regards to you previous conversation with [redacted] in Ticket # [redacted] in I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority. We have investigated your issue to the fullest extent. If you are still waiting for any refunds to process, please reach out to your financial institution for further assistance.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved. Regards,[redacted]ManagerGroupon Customer Support