Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It looks like your issue was taken...

care already. Your Groupon account has been reactivated on 8-22-2017. Please visit www.groupon.comand click on the "Sign In" link on the right side of the page. From there, you can sign in with the email address and the password you set when you created your account or made your first purchase. If you need to reset your password, you'll have the opportunity to do so on the sign-in pageThe bucks which were available in your account prior to deactivation are currently made available for your use now. Any Groupon Bucks you have will apply to a purchase automaticallyI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected]'ve actually contacted our Customer Support team, where we help customers who use Groupons at our partner businesses but where we are unable to facilitate merchant payments. I'm sorry for any confusion!The best way to get the help you need is to contact your Groupon account representatives. I apologize that Andrew, Kelsey, and now myself are unable to assist but for issues such as this, you need to work with our Merchant Support team. I have contacted this team and asked that they reach out directly to you as soon as possible but just so that you know where and how to contact them on your own, you can find their direct contact information by logging into your Groupon Merchant Center at merchants.groupon.com and clicking the question mark icon at the top right corner of the screen. You can also contact our Merchant Support team by email [email protected] for assistance.[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com via Ticket #[redacted]Regarding your complaint: I've found...

this purchase, but it's not in the account associated with this email address. It looks like you have two accounts created with different email addresses, where you made the same purchase. Because we weren't aware of this second account and because the transaction you described had already been refunded in your original account, the purchase remained in your second account as well as on your credit card statement.Typically after 3 days from purchase, all sales are final. However, snce this is your first experience with Groupon, I am able to offer a one time exception in this case. A refund of $62.00 will be issued to your credit card shortly.  Please let me know if there's anything else I can do for you.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Since you were unable to process...

trade-in, we issued $12.79 (which is equal to the original amount you paid for this deal) Groupon bucks to your account on 12/11/2017.It looks like you have applied a promotion to this order.The Groupon's price was $15.99 and you were charged $12.79 for this purchase as $3.20 as a discount was applied.This promotion was a limited-time offer that instantly discounted the price at the time of your purchase, much like when you use a coupon at a grocery store. It was not a credit in your account to be used toward future purchases. Unfortunately, because the promotion was only valid for a limited time, it cannot be reinstated for future use once your order has been refunded or traded-in.I checked your account and I can confirm that you have $12.79 Groupon Bucks in your account.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint: We have issued a full refund for the...

mentioned purchase and removed the Groupon from the respective account. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including both your chat and phone inquiries to our CS team in the last week of March.Regarding your complaint: Unfortunately, we are...

unable to fulfill your request for a refund for this Groupon Live event. As the dates listed for the event ended at 4/27/17, and the Fine Print did state that a reservation was required, the merchant was willing to honor within the terms of the deal. While I understand that the date they had available wasn't your preference, it was within the time window listed on the voucher and deal page at the time of purchase.I do sincerely understand that this can be a frustrating situation. However, we must keep to our strict policies regarding Groupon Live events, as this applies to all customers.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.I checked your account and I can see that your refund was already processed on 10/16/2017 to the card ending in [redacted] It should appear on your statement as a refund from Groupon, Inc.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.I apologize for any inconvenience, and thank you for your patience. Please let me know if you have any other questions.Regards,[redacted]ManagerGroupon Customer Support

Complaint: 11119123
I am rejecting this response because:To accept the response means that they have provided a resolution they are just asking me for additional information.  I will accept a response when a resolution has been reached.  My groupon email is a[redacted]@gmail.com.I have attached a copy of their email to me 1/28
Sincerely,
Dalana [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:Refund RequestSince we are outside 3 days from date of purchase, we will not be able to process a refund. Trade in would be the only option here.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]I’m sorry you’re having trouble using your Groupon. I've reviewed your order, and I would like to offer the opportunity to take advantage of Trade In. Exchange your Groupon, and you can purchase a brand new one.Here’s how it works:When you Trade In your voucher, you’ll automatically receive...

Groupon Bucks equal to amount you originally paid for this deal.Reply to this message to confirm that you want to exchange your [redacted] Therapy voucher for Groupon Bucks.After we initiate your Trade In, you’ll receive email confirmation that $49.00 has been issued to your Groupon account.Within 24 hours of Trade In, complete purchase of a new voucher for any Local deal using your Groupon Bucks to complete your Trade In.If you don’t use your Groupon Bucks to purchase a new Local voucher within 24 hours, your original voucher will be reinstated to your account and the Groupon Bucks you received will expire.Please let me know if you’d like to proceed with Trade In.Thank you,[redacted]Supervisor.Groupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I am so sorry for the difficulty you...

experienced redeeming your Groupon. I do apologize that we can't guarantee timely appointments since our merchants handle a large influx of new customers and get fairly busy. While most Groupons are final sale after 3 days from purchase, I see that you were refunded to Groupon Bucks on October 17, 2016, as an exception to our policy. It looks like you have spent some of those Groupon Bucks and still have some remaining on your account.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm sorry for the trouble you...

encountered when you tried to use your Groupon voucher. We have issued a full refund to the original form of payment. The refund will be reflected on your statement in 10 business days or less.If you have any additional questions, please reply to me via my direct email (Ticket [redacted]).Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Complaint: 10973036
I am rejecting this response because:No resolution was discussed, only that I would receive an e-mail from a Groupon representative.  I did not receive an e-mail.I am a reasonable person and don't typically ever have an issue with anything, however this was an unreasonable experience.  FACTS:I did not sign for the mattresses.  That is not my name on paperwork by the signature.I would've rejected the mattresses due to missing tags.POTENTIAL RESOLUTIONS:Refund (partial Groupon credit is OK if you prefer) and I can donate to charity or you can donate to charity.Refund (partial Groupon credit is OK if you prefer) and you can pick them up.
Sincerely,
Michael [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]  Regarding your complaint: I'm very sorry to hear about the...

difficulty you had redeeming your [redacted] eGiftCard. We never want our customers to experience this kind of trouble, and if they do, we want to make it right. I would be happy to offer you a full refund of $10 to your original form of payment. Because the issue has been causing you trouble for several months, I'm also happy to offer you $20 in Groupon Bucks to your account to help make up for the inconvenience. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there to resolve the issue as soon as possible. Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Next time Groupon do the right ting when I ask directly, and not waste everyone's time by having to use the Revdex.com.Thankyou Revdex.com! Without you, shady business practices would be allowed to proliferate.  
Sincerely,
[redacted]

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,[redacted]...

*ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hey [redacted]
I confirmed today that check #35857 for $54.98 is en route to [redacted]
Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support