Groupon, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I'm sorry again for the trouble, and...

we appreciate your feedback. In circumstances like this, we typically need to reach out to the business before issuing a refund. We want to make sure we've done all we can to resolve the issue directly with the business and help you redeem your Groupon as originally intended.  However, given the circumstances, I understand if you'd rather not wait for a resolution, and I want to make this right for you as soon as possible. I've just canceled your purchase and issued a refund of $9.00 to your credit card. Although it can take up to 10 business days for this refund to be reflected on your statement, it should appear much sooner.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]//   the reason im rejecting this is because its not fixed and still isnt tried three times and still isnt working this same thing has been going on for three months they tell me its fixed and its not so I have to start this whole process over again n they do nothing . they had no problem excepting my money from H.R.Block 2/9/16 and hasnt let me purchase anything since then im so tired of all the games
I am rejecting this response because:
Sincerely,
[redacted]

Hi [redacted]Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble.Our Merchant Support Team works closely with our merchants when offering Groupon deals through our site, and deals are not created or offered...

without merchant consent. While we have not received any other reports of this business not being aware of their Groupon offer or not accepting Groupons, we certainly take these types of issues seriously. If a merchant has a deal offered on the Groupon site that they did not intend to offer, we ask that they contact our Merchant Support team directly so that we may resolve any issues.Thank you again for contacting us, and I'm truly sorry for the confusion. If you have further questions, please let us know.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:I have NO interest in using Groupon!!! I've already disputed the charge with my bank.
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I am truly sorry to hear about the...

experience you had redeeming these Groupon vouchers. We're always working to make sure every deal is unique, fun, and a great value. I sincerely apologize that we haven't delivered in this case.Regarding your vouchers for [redacted] Skincare and Advanced Therapeutics, there are some cases in which a business may be closed and hence you will not be able to contact them to redeem your vouchers, but fortunately, it doesn't happen too often.After reviewing our history with these businesses, I don't see that we've had any reports of them being not contactable. Before we can issue any refunds, we'll need to reach out to the business so that you can redeem your voucher as originally planned. Also, the business may not be aware that this is a problem, so we want to make sure we've given them the opportunity to make this right. With your first disappointing experience, we wanted to make things right and hence we offered a Trade-in option where you can exchange the voucher for another deal that may interest you. However, we did understand your situation, and we see that you're a loyal Groupon customer and because that was the first time you've contacted us about something like this, we were happy to go ahead and issue the refunds to your card.We hope you find your next Groupon experience to be more enjoyable! Thank you again for taking the time to send us your feedback, and please let me know if there is anything else I can do to help.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
**

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

We are taking care of the customer's request. Thank you.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your correspondence with my colleague [redacted] in ticket [redacted]In this ticket, it was stated:"I am very sorry to see that the Groupon bucks credit we have processed previously is not meeting your expectation.Unfortunately, we aren't able to issue a refund in this situation. I see you stated that [redacted] the owner of this Groupon has contacted Groupon, but if she did, she has not contacted the right department. She must contact her Groupon account manager or go through the merchant system. Based off of what we see in the merchant system, she has not contacted us and her deal is still running.If you're having a hard time getting in touch with the business to use your Groupon, we're happy to help out. It looks like you still have plenty of time to use this Groupon, if you have difficulty using this, I'll be more than happy to have our scheduling team contact the business to help you use your deal for the purchase price.Otherwise, this deal is still trade-in eligible."Unfortunately, under normal circumstances, I would have to reiterate this information and stress the trade-in option that was previously laid out to you.However, since that correspondence, you have filed a dispute with your credit card regarding this purchase. Once this is done, we cannot evaluate, refund, or alter this purchase in any way. At this point, you may feel free to reach out to your financial institution with which you filed the dispute, but we can no longer assist with this claim.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
However, I am still waiting for the shipping label to be provided so that I may return the defective item.
Sincerely,
[redacted]

Hey Rebecca,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Hi [redacted]Sorry for any inconvenience. I'm happy to help, but I'll need some more details first. If you could you please provide as much of the following information as possible, I can certainly look into this for you.• The last four digits of the credit card that was charged• The cardholder name•...

The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find your purchase and look into this issue. To expedite this process in the future, it's helpful if you include specific purchase details in your initial request.Thanks for your patience! I look forward to helping you further.Regards,[redacted]Manager Groupon Customer Support

Complaint: [redacted]
I am rejecting this response because: your website clearly states it can be cancelled within 1 day of purchase. Inhqve the screen shots. I attempted to cancel within that time frame    
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint:  I’ve looped in a manager who works...

on the Stores Team and they’ll be in touch shortly.I’ve provided more information in the direct email to you. If you have any additional questions, please reply there. That’s the thread that the Groupon Stores Manager will be using to further discuss your issue.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for the frustration and for the...

difficulty accessing your Groupon account. I checked on our end and unfortunately there is no purchase history with the email you provided in your request [redacted]@gmail.com).I still would like to do my best to assist so I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for the trouble with the voucher...

value.I've gone ahead and issued $10 in Groupon Bucks to your account for use towards your next purchase.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It appears your Jawbreaker PRIZM Sport...

Sunglasses were delivered on 7/21/17.I’ve provided more specific details in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted].ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint about The New Yorker Hotel, A [redacted] Hotel...

GrouponI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportThank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint about The New Yorker Hotel, A [redacted] Hotel GrouponI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportThank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint about The New Yorker Hotel, A [redacted] Hotel GrouponI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportThank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint about The New Yorker Hotel, A [redacted] Hotel GrouponI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportThank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint about The New Yorker Hotel, A [redacted] Hotel GrouponI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportThank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint about The New Yorker Hotel, A [redacted] Hotel GrouponI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support