Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket [redacted], it was stated:"Hello [redacted]Thank you for reaching out to us through the Revdex.com.I am a manager here at Groupon. I have reviewed your most recent comment and all internal Groupon correspondence.I am truly sorry for the difficulty and I absolutely understand your frustration.I can confirm that your account was not compromised. To make up for this trouble, we’re issuing you $20 in Groupon Bucks. This credit is available for you to use immediately and will expire in 180 days.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.Again, I'm truly sorry for the inconvenience. Please let me know if I can be of any further assistance.Regards,[redacted] S.ManagerGroupon Customer [redacted]"Regarding your rejection: I am truly sorry for the difficulty and I absolutely understand your frustration.For security purposes, our system prevents orders from processing if it thinks they might not comply with our terms of use. However, certain orders can be occasionally blocked by accident. I'm truly sorry that this happened in this case. We're doing everything in our power to improve our system so that we can avoid complications like this in the future and make sure your orders process smoothly. Your information is encrypted on our site and if your account is accessed without your permission, we temporarily deactivate it as a precaution until we hear from you.I apologize that we no longer have a customer [redacted] phone number. Since we are a click to call system now, we are available 24 hours a day, 7 days a week through Live Chat and email at [redacted]@groupon.com We are also available in the mobile app—just tap "My Stuff" and select "Contact Customer [redacted]" to find answers to Frequently Asked Questions and Live Chat with an agent. You are also able to request a call back between the hours of 8am - 5:30pm CST Monday through Friday.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hey [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,[redacted]...

C.ManagerGroupon Customer SupportTell us why here...

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I’ve provided more specific instructions in my direct email to...

you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com (Ticket [redacted]).If you have any additional questions,...

please reply to me there.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I'm not confident in Groupon services. I would like a refund for the services I purchased for a company that doesn't even exist. Thank you. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/09/24) */
Hi [redacted]
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for any trouble.
As [redacted] previously explained, we do not issue a refunds for an expired or...

expiring Groupon.
If you are unable to use your Groupon before it expires, you can still use it for the price you paid with the business towards the original goods or services offered with the deal. If you are no longer interested in using this Groupon, you can always give an unused Groupon to a friend unless otherwise specified in that deal's Fine Print. Additionally, we do not issue refunds based on the experience of another customer or an experience documented on a review website.
Thank you for your understanding, and please let us know if we can assist you with any other Groupon purchases.
Regards,
[redacted]
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (3000, 7, 2015/09/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The issue was not whether Groupon's policies allow for refunds or whether I can give my Groupon away to someone else. The issue is that I have spent money and received nothing in return. As previously mentioned, it is an unfair and oppressive policy. I do not accept the response from Groupon and would like a refund of money spent in exchange for NO BENEFIT TO ME. I would also like a refund of credits held in my Groupon account so that I may never have to deal with this business again. Please advise what additional information is required from me.
Final Business Response /* (4000, 9, 2015/10/02) */
Hi [redacted]
Thank you for reaching back out again through the Revdex.com.
I'm really sorry for the trouble. However, I'm not able to issue a refund for your expired voucher.
All the businesses we feature understand that the purchase value of your Groupon never expires. Of course, if the business refuses to honor your expired Groupon for the price paid towards the original services offered in the deal, I'll be more than happy to assist you further.
I have gone ahead and converted your $36 Groupon Bucks remaining in your account from your Graceful Services refund back to your credit card used to make this purchase. This may take up to 10 business days to be reflected on your statement, but it will likely appear much sooner. Keep in mind that this refund was provided as a one-time exception to our normal refund policy, which is that any unredeemed voucher may be returned to us within the first three days of purchase for a refund of the amount paid. After that three day time period, we will not refund any voucher and all sales are final, unless otherwise stated in the Fine Print.
Thanks for your understanding.
Regards,
[redacted]
Manager
Groupon Customer Support

Hi [redacted],Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. Currently, our website shows the last date the Groupon is valid for the full promotional value on the Groupon voucher itself, and the date...

the Groupon is considered expired (the date after it is last valid), on the main landing page of your account. I can completely understand how this would cause confusion, and we take this type of feedback seriously. I have passed it on to the relevant teams so that it can be considered for future website development.In the meantime, please refer to your Groupon voucher by clicking "View Voucher" to see the last date your Groupon will be valid for the full promotional value. Keep in mind that the My Groupons page and the "View Details" page will alternatively list the date that the Groupon is expired and no longer redeemable for the promotional value (although still redeemable for the paid value).As requested, I've just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.Thank you for bringing this to our attention, and my apologies if our previous responses did not full address your questions and concerns. If you have further questions, please let me know.Regards, [redacted] VManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm sorry for the continued frustration. On 04/18/2017 you purchased a stay for just 1 night at the [redacted] Lodge. We did reach out to the hotel on your behalf to see if we could cancel the order. Unfortunately we did not get approval for a cancellation.  Once the cancellation deadline on a reservation passes, we aren't able to process a refund without the hotel's permission. As stated by [redacted].  we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: I have removed the flags preventing this purchase from taking place and you should be able to make the purchase now. The link to this deal page is here: https://www.groupon.com/deals/gg-playstation-4-500gb-console-call-of-duty-black-...⇄ It is possible, however, because of the item you are purchasing, that we will need to do a manual review before final processing the order is complete so please do not be alarmed if after you make the purchase, the orders is processing. Within 24 hours, the order should be reviewed and approved. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I’ve provided more specific instructions in my direct email to...

you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for any trouble you...

experienced trying to redeem your [redacted] Groupon.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We have issued a full refund to your...

original form of payment.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding the status of the shipment for order number...

[redacted];I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It appears you have already worked with...

a representative and received a refund for your order on 1/8/18. Since you paid for this purchase with both a credit card and Groupon Bucks you will see your return reflected as $35.09 in Groupon Bucks on your account and $224.30 on the original card used. The card refund should appear in 10 business days or less from the date it was issued.If you have any additional questions, please reply to me directly via my email (Ticket [redacted]).Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Groupon has sent me refund notifications for the two orders of solar lights.  Thank you very much.
Sincerely,
[redacted]

Hi [redacted],My name is [redacted] and I'm a manager with Groupon customer support. I have recently been alerted of your correspondence with the Revdex.com and would love to assist.However, I wasn't able to find your purchase using this email address or the order number provided. Could you have...

used an account associated with another email address to make the purchase?Once I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue.Thanks for your patience! I look forward to helping you further.Regards,[redacted] GManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]. I’ve provided more specific instructions in my direct email to...

you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted].ManagerGroupon Customer Support