Groupon, Inc.

Initial Business Response /* (1000, 5, 2015/05/06) */
Hi There,
Sorry for any trouble. I have double checked your account, and it appears we have already issued a full refund for the remaining three orders not received. Your refund should appear on your statement as a refund from Groupon,...

Inc.
Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.
Unfortunately, we're unable to expedite this process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.
I apologize for any inconvenience, and thank you for your patience. Please let me know if you have any other questions.
Regards,
[redacted]
Manager
Groupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I’ve also emailed you directly from [redacted] via Ticket #[redacted] please reply to me there if you have any further...

questionsRegarding your complaint: I've canceled one of your order and issued a full refund to your credit card. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: As stated by [redacted] in his reply to you he did listen to the call between you and our Customer [redacted] Representative. At no time did our agent state that you would receive a refund for this order. The agent offered to escalate the issue to our Outbound team, who  reached out to the hotel. The hotel denied a refund.I am sorry that we are not able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hey Bradley,Thank you for reaching out to us again through the Revdex.com.I can assure you: we're not trying to shirk your concerns. We've looked over your issue multiple times, with multiple managers and the latest update from Kelsey R. on Feb. 2 explained the details of your refund and the fact that we provided extra credit to you in your account as an apology.Even still, we want to be available for additional questions.I've notified a different manager than the one originally assigned to your issue and they'll be following up by the end of the next business day with an email.You'll be working with George *. and your Ticket # is [redacted].Thank you for your patience. I'll be emailing you a quick message to get the correspondence started and George will take it from there.Regards,Andrew *.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com. (Ticket [redacted])Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding. Regards, [redacted]SupervisorGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I checked your account and I can see...

that your refund has processed successfully on 11/10/2017.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hi Kevetta,Thank you for reaching out to us again through the Revdex.com.I reviewed your case, all correspondence and I apologize for any frustration that may have occurred.Back before your deal expired, we had emailed to ask for additional information and never received it so we couldn't proceed. Then, when you reached out to us again through the Revdex.com, your deal had expired. At that time, you were provided an in-store credit for the amount your originally paid us for the deal in question.Normally, in those situations, Groupon Bucks is all we can provide if we're not able to resolve an issue with one of our partners. However, given this circumstance, I have refunded your purchase to your card and left $10 in Groupon Bucks in your account as an apology for the inconvenience.Thank you for your understanding.Regards,Andrew *. Manager Groupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint: I checked and it looks like there was an...

technical glitch at our end that prevented the refund to be issued to your account. I've gone ahead and issued $12 in Groupon Bucks to your account. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I’ve also emailed you directly from [email protected] via Ticket #[redacted] please reply to me there if you have any further...

questions.Regarding your complaint: It looks like there was an error that prevented your order from processing initially. I can confirm that the order was processed successfully for the deal. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: 10982784
I am rejecting this response because:
Good evening, I do not agree to this complaint being closed. I am not satisfied with the resolution from this company. They offered me a resolution that they never fulfilled. The reason I did not respond sooner was that I was trying to patiently await the application of the credit Groupon offered. However, they never applied this credit, and I remain dissatsifed. Please reopen this complaint so I may file a rebuttal to their vague and inconclusive response. Thank you, Kayleigh [redacted] 
Sincerely,
Kayleigh [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: Groupon Stores PurchaseI’ve provided more...

specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]SupervisorGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:Do not want anything from Groupon just want to have my [redacted] card credited Thanks
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint:I'm so sorry for any difficulty! It sounds...

like emails from our Customer Support team may be missing your inbox.We sent an email on 02/14/2017 to all customers who purchased this Groupon. I've copied the original email below in case you are unable to locate it:If the resolution given below isn't fulfilling your expectation, we can provide you the refund in the Groupon bucks for the  unused  part of this voucher. --------------------Thanks for purchasing the Groupon for [redacted]!We have some bad news: the [redacted] location has closed. We know—we're disappointed too. But not to worry! You can still redeem your Groupon at the following location:[redacted]We've updated your Groupon to reflect this change, so if you've already downloaded your voucher, you can reprint it from your account at www.groupon.com/mygroupons.Of course, if this change will prevent you from using your Groupon, please let us know by the expiration date. Contact us at www.groupon.com/support and we'll be happy to help. The sooner we hear from you, the better we can assist.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint: I’ve looped in a manager who works on the...

Getaways Team and they’ll be in touch shortly.I’ve provided more information in the direct email to you. If you have any additional questions, please reply there. That’s the thread that the Getaways Manager will be using to further discuss your issue.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I did not here from them in a timely manner and unable to reach them by phone.  so, I once took the matter in ny hand and sold them to a family member, because too long above my knee and stopped blood circulation.  
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, It looks like a full refund was...

processed back to your original form of payment on 6/5/17 after your contact with our Service Enhancement Team. We apologize for your experience and hope this issued refund has resolved matters to your satisfaction. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Complaint: [redacted]
I am rejecting this response because: I am not able to regift this groupon... During this transaction, the first 3 operators were able to identify this Groupon as unused, but when I requested to speak to a supervisor, this so called supervisor advised me that the groupon had been validated in August - WHICH IS A LIE!!!!!!  It was never used!!!!!!!!  How can I regift something that you guys fraudulently validated or reported to me that it was used????  If you would like to now go back and allow me to regift the value of the groupon, then fine. But as it stands now, you have effectively robbed me of my money.  SHAME ON YOU!!!! There were times of refunds being issued - I do not dispute that, but I think that the reasons for refund should be taken into account - like the MERCHANDISE NEVER CAME AFTER 2 1/2  MONTHS OF WAITING!!!!!!  I do not believe that I am being unreasonable.  I didnt ask a for a refund of my money.  I asked for Groupon bucks so that I can continue to utilize Groupon.  How is not resolving my issue supossed to be a satisfactory resolution
Sincerely,
[redacted]

Hello Christian,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email [email protected] your complaint, I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Eric J.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Considering the issue, and that this was paid for with Groupon Bucks we can Trade the Groupon back in for Groupon Bucks. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support