Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I've processed a full refund back to...

your credit card. Please allow up to 10 business days for this to reflect in your bank statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello Laguerra,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: We are unable to process a refund for the...

purchase made due to the purchase being made by an acquaintance of yours. While we will not be refunding this purchase, if you are unable to contact the purchaser to resolve this matter, we suggest contacting the financial institution that issued this card to discuss further. They will be able to assist you in disputing the charges, and, if necessary, canceling the card so that it cannot be used again. We have also previously removed the card from the purchaser's account.Please let us know if you have any additional questions.Regards,Brette V.ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Had communication stayed timely, I would not have made a formal Revdex.com complaint. I gave a 4 day notice to respond after being denied a refund, unfortunately I didn't hear back before that time. Thank you for resolving this issue in satisfactory terms.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted][email protected] are really sorry that you did not get our email, It sounds...

like emails from our Customer [redacted] team may be missing your inbox.We did receive your email on December 27, 2017 and we sent a response on the same day. We typically reply to customer emails within 24 hours. If you ever encounter this problem in the future, please check your spam folder as our emails may be ending up there. I also recommend adding [redacted]@groupon.com to your safe-sender list or white-list.I know how frustrating it can be to wait for a question or concern to be addressed and not getting the response.Unfortunately we are unable to re deliver or re direct the product to a different address.With regard to product :The Storage block is made out of rubberwood, that is how we advertised the product on the original deal page - https://www.groupon.com/deals/gg-groupon-exclusive-emeril-stainless-steel-cut...⇄ Groupon Goods are only returnable within 14 days of receipt. According to the tracking information for this shipment, your order was delivered on December 28, 2017. This holiday season, purchases made between November 1 and December 25, 2017, can be returned until January 14, 2018 for a refund.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: Sorry for any trouble with this...

deal.On the original screen where you made this purchase, http://www.groupon.com/deals/fanxchange-oklahoma-state-cowboys-at-tex...⇄ we included a Fine Print section on the deal page. This section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"The tickets identified in this promotion are made available through FanXchange. Neither Groupon nor FanXchange owns the tickets to this event or sets ticket prices. FanXchange's third-party sellers list and sell the tickets. Because FanXchange's third-party sellers set the ticket price and because pricing is subject to the forces of supply and demand, the price may be above or below face value."When selecting a ticket option through FanXchange, each option will be listed by a seller as to what types of tickets they are offering. Your purchase was for 4 tickets, Section [redacted] Row PASS. If you review the website for Texas Athletics, as well, you will see that the Champions/Corral Club are separate passes from an actual ticket to the event. You can review that information here: [redacted]I'm sorry to hear this kept you from using your Groupon. However, since this restriction was included in the deal's Fine Print, as well as on the description of the ticket, at the time of your purchase, I am not able to issue a refund after purchase.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,[redacted] ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm really sorry for the trouble. I...

understand that you attempted to purchase thrice as your initial attempts got failed which now resulting in 2 vouchers on your Groupon account.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding.Regards,[redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/09/27) */
Contact Name and Title: [redacted] Manager
Contact Phone: [redacted]
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm...

sorry for the trouble.
It seems that you have corresponded with our management team as of Wednesday, 9/23/2015. The answer you received in that email is the final resolution we are able to provide. Here it is again for your convenience:
I am sorry that I wasn't able to provide you with your desired outcome in this matter.
I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.
While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.
Thank you for your understanding.
Regards,
[redacted]
Manager
Groupon Customer Support

ello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email [email protected] your complaint: I'm so sorry for any trouble regarding the...

Buy with friends promotion. Since your partial refund hasn't processed automatically, I have manually issued a refund of $12.33 in Groupon Bucks to your account to use toward future Groupon purchases.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Stalin *.ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago from [redacted]@groupon.com via Ticket # [redacted].Regarding your complaint: Hi [redacted]Thank...

you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I apologize for any frustration, when there are issues working with a merchant we can always look into the matter further. Our team can contact the merchant on your behalf regarding any issues with scheduling and work to assure you get the service you paid for on our site.However, I do understand your frustration with this merchant and we have issued a refund in Groupon Bucks to your account for the C$79 you paid for this voucher.Regards,[redacted] Manager Groupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I can confirm that your refund processed...

successfully on 10/28/2017. You should have received an email confirmation shortly after this refund was issued.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint: I want to apologize for the trouble...

with your Groupon Goods purchase. We do our best to ensure you're totally satisfied with your product, and I'm sorry we've let you down in this case.Unfortunately, we're not equipped to offer exchanges or replacements at this time, so I request you to return the item back to us for a full refund. After reviewing your account, it appears this matter has already been resolved because a colleague of mine has issued you a prepaid shipping label to return your purchase for a full refund. Please use that label to return the item for a full refund.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,ManagerManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I am truly sorry to hear about your trouble. We completely apologize for the inconvenience caused and to hear that...

the service were not provided correctly as per the voucher description.To make up for the disappointment, I've just issued you a refund in Groupon bucks and removed the Groupons from your account. The value of all the cancelled voucher is $88. The bucks can be found shortly in your account and it is valid for 180 days. Thus kindly check your account to confirm on the refund. The same can be used towards any purchase in our website. Please get back to us for any further assistance.  Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including the response from my colleague [redacted] in ticket [redacted].In ticket [redacted], we state:"Hi [redacted]Sorry for any inconvenience. I wasn't able to find your purchase using your email address. Could you have used an account associated with another email address to make the purchase?I can definitely find any Groupons that you have been charged for; I'll just need a little more information. Could you please provide as much of the following information as possible?(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge• The cardholder name• The name of the business that was featured• The city from which it was purchased• The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue.Thanks for your patience! I look forward to helping you further."As we have reached out to you from our normal support channels, please follow up in that thread, which was sent to the email address provided to the Revdex.com, which is [redacted]@gmail.com.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I have notified a Merchant Support...

specialist who is reviewing your request.Please stay tuned for an update via email.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support