Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm so sorry your experience with this...

Groupon Getaways deal didn't go well. Your feedback is always appreciated—it helps us improve the Groupon experience for you and all our future customers.On the original screen where you made this purchase, [redacted], we included a Fine Print & Details tab just below the main image. This section will always include all conditions of the deal that you should know before making your purchase. In this case, the following restriction should be noted:"Parking Fees: Handicap C$25/night, Park & Ride C$35/night, Full Valet Service C$60/night (parking rates/fees are subject to change)."Since this restriction was included in the deal's Fine Print at the time of your purchase, we are not able to issue a refund. My apologies for the confusion.We did previously reach out to the property on your behalf, as you relayed dissatisfaction over the stay; this was in an attempt to try and find another solution, but we weren't able to get approval from the property to refund any part of your booking. I understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways deals, and I'm afraid I've done all we can do at this point. If you have additional concerns about your stay please contact the property directly to address those matters.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for any confusion. We see you...

were able to trade this voucher in for 2 other items on 12/23/17. You purchased Dark Obsession by [redacted] and [redacted] Commuter Boots.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I'm really sorry for the frustrating experience with this merchant. Before a deal goes on sale, we always try...

to verify that all locations are valid, but we dropped the ball in this case.I see that you were issued a full refund to your credit card on June 15th. I hope this satisfies your request.Again, I'm very sorry for any frustration this has caused, and appreciate your patience.Thank you for your understanding.Regards,[redacted]Groupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm looking into your issue today and I'll update you via email with my progress.Thank you for your...

understanding. Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Heather in ticket [redacted]. I responded to you a moment ago via email from [email protected] ticket [redacted], it was stated:"As stated under the Fine Print & Details tab on the screen from which this purchase was made, https://www.groupon.com/hotels/miami-beach-fl-us/president-hotel-miami-beach, "Hotel cancellations made on or after 01/01/18 will be subject to a fee of $288.93." When you book through Groupon Getaways Market Pick, we process your payment and send it to the hotel and as such the hotel's cancellation policies will apply meaning that this order was nonrefundable once the cancellation deadline passed.Since all contacts came to us on 01/04/2018, we were not able to offer a refund on this order without hotel approval. We reached out to the property on your behalf prior, but weren't able to get approval from the property to cancel/refund your booking as an exception. We are unfortunately not a in a position to negotiate date change on hotel reservations. I understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways Market Pick deals.A follow up email relaying this information was provided to you on 01/04/2018."Regarding your complaint: While I can completely understand how frustrating this situation has been, we unfortunately are unable to provide a refund for your reservation. When you book through Groupon, we process your payment and send it to the hotel. If the hotel is willing to authorize an exception to their stated cancellation policy, we can issue a refund. We did reach out to the business on your behalf (as stated by Heather), but we were unable to get approval from the property to cancel your booking as an exception. Again - we understand this may be frustrating, but Groupon does not impose the cancellation policies for Groupon Getaways Market Pick deals, and I'm afraid we've done all we can do at this point.I am sorry that I wasn't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you. Unfortunately, we are unable to assist any further with your particular request and we consider this issue resolved.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I am truly sorry to hear about your disappointing experience. Please send us a photo of the product delivered to you...

so that we can check and assist you accordingly on the same. Also we’ll be happy to reach out to the merchant on your behalf. We'll need your ticket number, which you have received while contacting the merchant. Once we get a reply, we will check and assist you accordingly.   Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted], Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.   Regarding your complaint: It looks like this has already been taken care of and your refund processed successfully...

on 08/10 to the card ending in [redacted] It should appear on your statement as a refund from Groupon, Inc. It can take up to 10 business days for this transaction to reflect on your end, so don't worry if you don't see it right away.  Thank you for your understanding. Regards,  [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I’ve provided more specific instructions in my...

direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: Groupon can easily issue a refund due to the nature of this incident.  They have only suggested that I trade in voucher to be used toward a "local deal"..I had to cancel a CC and also file paperwork with my bank as this was an unauthorized purchase..I will accept Groupon credit that can be used toward ANY Groupon purchase, not just a "local deal"..
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] are sorry for the frustration with this. Originally you contacted us on 12/29/2015 requesting a refund for the Michigan Laser Center in Farmington Hills, MI because you relocated. We suggested the voucher be gifted to a friend or family member but due to your request, we made a one time courtesy which was a $99 credit, issued as Bucks, to your account.We emailed you on 1/7/2016 confirming that we could make that this exception but that this credit would expire in 180 days."To make this right, we’re issuing you $99 in Groupon Bucks. This credit is available for you to use immediately and will expire in 180 days."I understand that this may have been overlooked and because you are a loyal customer, I'm able to extend the expiration date on your Groupon Bucks by 14 days.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]. I responded to you a moment ago via email from...

[redacted]@groupon.com.Regarding your complaint: our apologies for the frustrating circumstances. It seems you were able to have your issues resolved since generating this complaint and have regained access to your account and been issued $35 in Groupon Bucks for the inconvenience. These credits are each good for 180 days from the time of their issuance. You can review your balance through groupon.com/mybucks.I’ve provided more specific information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint about your 3 ticket purchases for Single...

Day Ticket for [redacted] in Williamsburg. I am showing that you did accept a partial refund in the form of Groupon Bucks for $60.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint about the order shipping status. I’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

No full refund was offered.

Hi [redacted]I tried to give you a call earlier at [redacted] and unfortunately, I was unable to reach you. I'm sorry for the inconvenience, but we are only authorized to issue a refund to the credit card record that was used for the original purchase. If the card used for the purchase is associated with a closed account, no need to worry! Your bank should automatically reroute the funds to your active account, and it should appear on your bank statement within 10 business days. At this point, your refund was successfully processed on our end. This means that the money has been sent back to your bank, regardless of your account status or if you have a new card number. Once your bank receives the money, they will attempt to deposit the money into your account. You can contact their claims department to locate this refund. If the bank is unable to get the refund to you, they may refuse the refund and return the money to Groupon. In this rare case, it could take up to 30 days for the money to be returned, depending on your bank. If you do not receive a refund from your bank's claims department within 30 days, please let us know and we'll investigate further.Thank you for your patience and understanding. Regards,[redacted]Getaways ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I've received a refund in Groupon Bucks, but the package still seems to have been delivered to the wrong address. I would have much preferred a refund to my credit card and that the package not be delivered to my ex boyfriend's apartment due to an internal Groupon error that I caught before the package even left the warehouse, but I am closing this issue as I do not have the energy to deal with it anymore.
Sincerely,
[redacted]

Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, Yoseff...

*Groupon Customer Support Manager

Hi [redacted]Thank you for reaching back out to us via the Revdex.com and thank you for your patience. I responded to you a moment ago via email from [redacted]@groupon.com. It appears that you were able to communicate and resolve this matter with one of our supervisors on 3/31 in Ticket [redacted] and you have since been able to make purchases on your account.  Our Account Specialists removed the security flags which were preventing you from making purchases within your [redacted] account. The $25 in Groupon Bucks that were issued to your account for the trouble were applied to your Shopping Cart Order [redacted]
We apologize again for the frustration this has caused.  Please let us know if you need any further assistance.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sometimes customers accidentally make...

purchases using the Groupon mobile app on their phone. If you have a smartphone and use our mobile app, this may be what happened. We have verified that no one has access this account without your authorization.However, I am able to make a one time exception in this case and issue a refund to your credit card. Although it can take up to 10 business days for this refund to be reflected on your statement, it should appear much sooner.While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted] Supervisor Groupon Customer Support

Thank you Groupon for your quick response and I appreciate you regunding me  
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]