Groupon, Inc.

Hello Ashley,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: You've sent us tracking associated with the orderI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Ashley CManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I want Groupon to get a VERY POOR review from me for future shoppers. I had to argue with three different people to get a refund for a purchase from a salon that was closed and padlocked. I would NEVER use Groupon again. Very poor service and each person tried to give me the runaround and say it was after my 3 day period and they dont give refunds etc.
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/07/30) */
Contact Name and Title: [redacted] Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm...

sorry for the trouble.
I'm sorry to hear about your disappointing experience! We appreciate receiving feedback like yours, as we use it to review the deals we run on our site. We also address these kinds of issues with the business directly to ensure they don't happen again.
To help make up for the trouble, I have issued $200 in Groupon Bucks to your account. This credit will be available for you to use shortly.
Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.
I sincerely hope you find your next Groupon experience to be more enjoyable! Thank you again for taking the time to send us your feedback, and please let me know if there is anything else I can do to help.
Regards,
[redacted]
Manager
Groupon Customer Support

Hi Tyler,Thank you for reaching out to us through the Revdex.com on the refurbished deal on [redacted].We always ensure that we follow strict advertising guidelines and we are extremely transparent about what we advertise on our website. When we receive information like this, we start...

an investigation into the partner business to determine whether a larger action on our part is required. While every negative experience is taken extremely seriously, part of our decision-making process must necessarily take into account the volume of negative feedback that we receive via customer complaints and regular surveys on specific deals.Examining the emails and calls we’ve received so far, customer experience has tended towards the positive, so we weren’t able to justify cancelling the pre-existing contract. However, the information that you’ve given us means that we now have a close eye on this deal, and will be able to take action quickly if we receive any further negative feedback.Customer feedback is integral to our business so please be assured that we are actively looking into a solution for customers who wish to receive these offers. I hope this helps explain some of our thinking.If there's anything further I can help you with, please don't hesitate to get in touch by replying directly to this email.Let me know if there is anything else I can do to help.Kind regards,Alka *CS ManagerGroupon Customer Servicehttps://groupon.zendesk.com/agent/tickets/41697174

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello Mr[redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint. I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It appears you've already worked with...

our team and a refund was processed on 11/28/17 back to your card ending in [redacted] for the $36 charged. I can take up to 10 business days for the refund to appear on your statement.If you have any additional questions, please reply to me in my direct email (Ticket #[redacted].Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello Dr. [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I've reached out to our Merchant...

Support Leadership Team. They've confirmed your deal has ended as of 2/7/17, but to make sure we're not missing anything, someone will be reaching out to you soon (if they haven't already).I’ve provided more specific instructions in my direct email to you (Subject: "Your Revdex.com Ticket #[redacted]", Ticket [redacted]. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It looks like this has already been taken...

care of as I see a full refund was issued to the original method of payment on 06/05/2017. If you need any additional help, please let me know.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello Catherine,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint about the defective fitness tracker....

 I apologize for the trouble and confusion you encountered when you reached out through our chat feature.  I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Marisabel *.ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:Verifying if a vendor has a license to operate should be thoroughly checked before adding a business to a Groupon deal. If I offered a deal for [redacted] Experience through a Lens" and show you a picture of San Francisco and charge $50 dollars people wouldn't be very happy. The issue here is not whether "every deal is unique, fun, and a great value. I sincerely apologize that we haven't delivered." I had work completed on an item (me) from an unlicensed vendor who also had an arrest record and a [redacted] case from this business. How am I supposed to know to "please be aware that due to our return policy for Local deals, we can only offer refunds for unredeemed vouchers within three days of purchase," when an unlicensed vendor was only revealed after a [redacted] and consequently his arrest. This had nothing to do with "every deal is unique, fun, and a great value." The diffusion of and lack of responsibility from Groupon is truly jaw-dropping, I have been informed a second time that because I used a voucher, we are unable to reach a comprise. Please apologize for providing an unlicensed vendor, not thoroughly checking a vendor before selling a service, and Groupon's lack of taking responsibility for failing to meet moral business practices. It's nice to know that if I were assaulted [redacted] I can rely on Groupon to not refund my coupon because I used it, thank you for selling me a massage experience with a side of [redacted] and I guess I should leave a tip since the [redacted] was an extra service.Best,My wallet

Hello Pam,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: Unless the Groupon was purchased under a...

different name, it appears that you did not purchase the Groupon. I have searched our Groupon list for this account and your name does not appear. I'm sorry for any confusion. In order to look further into this issue, request you to please provide us with a copy of your bank charge statement so that we can identify the purchase. Also, if possible, plz provide us with the groupon deal page from where you had made the purchase. When purchasing a Groupon, it is important to know that the order has not gone through until you receive the message "Your Groupon Order Has Been Placed - That's Wonderful!" with a green check mark. You will also be able to see the Groupon processing in your account right away by signing in at www.groupon.com/mygroupons.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Veera V.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: To make up for the trouble. I've issued...

$15 in Groupon Bucks to your account. This credit will be available for you to use shortly, and will expire in 180 days.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] For reference, the ticket number is [redacted]Regarding your...

complaint: I double-checked, and this refund has been received by the bank that issued the card ending in [redacted]I've also located the Acquirer Reference Number (ARN) for this refund, which is the confirmation number created by the card processor when they successfully transferred the funds to your bank. Please contact your bank's claims department with this information so that they can retrieve your funds:• Acquirer Reference Number, ARN [redacted]• Last Four Digits of Card: [redacted]• Purchase Date: 9/4/16• Refund Amount: $54.00• Refund Date: 9/4/16• Issuer of Refund (Groupon, Inc.)To ease any frustration, we’re issuing you $5 in Groupon Bucks. This credit is available for you to use immediately and will expire in 180 days.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support”

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]YOU ARE INCORRECT. Did you read the groupon? THIS IS AN EXACT QUOTE FROM THE FASSI GROUPON:Minimum of one punch per day with a purchase of $10 is required to use one $5 punch.What is wrong with you? You can't read? Also, you did NOT email me any direct responses as you said you would.$15.00 purchase required to get $5.00 off. That is NOT 40%.  YOU DID NOT EMAIL ANY DIRECT RESPONSES.  $15.00 x .40, is $6.00, NOT $5.00.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: We're unable to locate the order using the email id "[redacted]@gmail.com." We need some more information in...

order to locate the order.I’ve also emailed you directly from [email protected] via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards,
[redacted]ManagerGroupon Customer Support

Groupon has been giving me the runaround from the beginning...I am simply requesting a refund...this was a 100% unauthorized purchase...I have also read many reviews about Groupon since this has happened and it seems to be a fairly common issue with this company....If they will not give me a refund then at least give me money to spend on anything I find on Groupon...not just a "local deal"..

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]
[redacted]"Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: You were issued a refund to your original form of payment for this order on 12/12/17 as a one time exception. There were 6 separate credits issued for a total refund amount of $241.09. It can take up to 10 business days for those credits to post back to your statement and they may not all post on the same day.While we were happy to make this exception for you, please be aware that exceptions of this nature may not be honored moving forward.If you have any additional questions, please reply to me here.Thank you for your understanding.Kind regards,[redacted] ManagerGroupon Customer Support"Regarding your rejection: Sorry for any trouble! I can confirm that your refund processed successfully on 12/12/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.If your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I see we have issued a total of $33.94 Groupon Bucks to your account pertaining to this order. The credit will automatically apply to your future purchase and expires on 6/9/2018.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,Karman KSupervisorManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: My apologies for all the trouble you have...

experienced.  We're always working to make sure every experience with Groupon is unique, fun, and a great value. I sincerely apologize that we haven't delivered in this case. As already stated, we were recently notified by your financial institution that a dispute had been issued against a purchase you made—specifically, your Groupon for [redacted]-salon-day-spa. If you are able to cancel the dispute I can issue the manual refund, if not then we have to let that process run its course. Instead of resolving the issue with us, you should work with them directly to discuss a resolution.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]