Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: You have been refunded in full for your...

luggage and it is still available to purchase.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
 
I am rejecting this response because: I have stated this a million times. The [redacted] owner said she would refund my money but they have not been paid and they don't have the funds. I have sent this message to Luke numerous times. It is not safe for kids all under 8 to run around in the dark. And the owner agrees. If you would call me you would understand what is going on. But it seems hiding behind a keyboard is the best representation of your company.. my number is [redacted] (Again)
Sincerely,
[redacted]

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted].Regarding your complaint: The duplicate purchase was refunded on 8/25/16,...

and an additional credit of $10 Groupon Bucks is immediately available in your account.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support”

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for any frustration, and for all the back and forth. I also want to see things through to a full resolution. I responded to you a moment ago via email from [redacted]
I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. After investigating this matter further, we did not find evidence to...

suggest your account was used in an unauthorized manner as the same mobile device used for the [redacted] Hotel purchase was used previously on your account. As stated under the Fine Print & Details tab on the screen from which this purchase was made, [redacted]hotel-[redacted], "72-hour cancellation notice required prior to check-in or reservation is non-refundable. No-shows will be charged total Groupon rate. No refunds will be processed by Groupon after check-in." When you book through Groupon Getaways, we process your payment and send it to the hotel and as such the hotel's cancellation policies will apply meaning that this order becomes nonrefundable once the cancellation deadline passes. This order processed on 12/23/2017 at 12:51 AM (central) with an automatic email sent to the email associated with your account. This email has been confirmed as sent successfully. The cancellation deadline for this order was 12/30/2017 at 03:00 PM since the check in date for the reservation was 01/02/2018 at 03:00 PM. The first contact we received about this order was on 01/01/2018; at that time we were not able to offer a refund on this order without hotel approval since the cancellation deadline had been exceeded. We reached out to the property on your behalf prior to seek refund approval, but weren't able to get approval from the property to cancel/refund your booking as an exception. I understand this may be frustrating however Groupon does not impose the cancellation policies for Groupon Getaways deals. A follow up email relaying this refund denial was provided to you on 01/09/2018 at 03:38 pm. For reference, if you ever need to cancel a reservation before the cancellation deadline specified in the Fine Print, you can accomplish this from the "My Groupons" section of your account. Just sign into your account at http://www.groupon.com/mygroupons and click the ""Cancel"" link next to your order. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I have refunded this order.I’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint:  Please send me a photo of the...

wrong item that you've received so that we can assist you further.I’ve also emailed you directly from [email protected] via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Refund Or Exchange IssuesUnfortunately, this Groupon is considered final sale after 3 days from the date of purchase so we won't be able to issue a refund. However, the offer to trade this in for Groupon bucks to be used for something else still stands.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Supportwhy here...

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. I'm very sorry for any trouble you have had with this purchase. I...

realize how frustrating a situation like this can be. Please know that we appreciate you bringing this issue to our attention—we'll use your feedback to evaluate the kinds of deals we offer and the businesses we work with in the future. We're always happy to help facilitate redemption for our customers. We want to do everything in our power to resolve this issue for you, so I'd be happy to reach out to the business on your behalf to get this straightened out. Of course, I'm sure this experience has been frustrating so far, and I understand if you'd prefer not to wait any longer for a resolution. I'd be happy to issue a refund in Groupon Bucks or directly to the original method of payment instead. Please let me know how you'd like to proceed, and thanks so much for your patience. The sooner I hear from you, the better I can assist! I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence regarding your complaint concerning the accidental purchase of the [redacted] on January 28th. I responded to you a moment...

ago via email from [redacted]@groupon.com.I am terribly sorry for this frustrating experience. Unfortunately, after the day of your purchase, we are only able to issue refunds if the event has been canceled or rescheduled for a date that doesn’t work for you. You can still give this away as a gift if you decide it is something that you would not like to attend or cannot attend. It appears that the supervisor that you spoke with on Jan 29, 2016 issued $65.75 in the form of Groupon Bucks to your Groupon account to help make up for the frustrating experience since we are unable to issue a full refund of this purchase for you in this instance.I’ve provided more specific instructions and more information regarding this issue in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] HManagerGroupon Customer [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint. I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: Gave no information.
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: We will be issuing you a full refund...

to Groupon Bucks.I’ve provided more specific instructions in my direct email to you at the email address associated with your Groupon account, [redacted]. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Thanks for your email, and I apologize...

for any trouble. It looks like this has already been taken care of and I can confirm that your refund, $84 for [redacted] Tour for Four People was processed successfully on 09/05/2017 to the card used for the purchase. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint:Thank you so much for your patience. I just...

want to let you know that we haven't forgotten about this issue! Our specialty team is still working hard to find a resolution and will be in touch again soon with more details.In the meantime, if you need anything else, please do not hesitate to let me knowI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:Apologies for the inconvenience caused....

It looks like the Groupon voucher was successfully emailed by the business prior to the event to your mailing address. Hope you had the chance to redeem the Groupon with the business.I’ve provided more specific instructions in my direct email to you. If you have had any trouble in redeeming the vouchers or any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11178115, and find that this resolution is satisfactory to me.
Sincerely,
Tasha [redacted]

Hi [redacted]Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. It appears that your refund processed successfully on 11/14 to the card ending in [redacted] It should appear on your statement as a refund from...

Groupon, Inc.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite this process.  If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.To avoid this happening in the future, should you need to return multiple orders please return each order separately with its corresponding Return Authorization documentation. This will help us process your return accurately and in a timely manner.I apologize for any inconvenience, and thank you for your patience. Please let me know if you have any other questions.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint. I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: 11094477
I am rejecting this response because:The 2 hours cancellation policy is not reasonable in my opinion. The status of my order did not indicate that the item was processed and ready for shipment so my request to cancel was within reasonable time considering that the item is still pending.
Sincerely,
Maria [redacted]