Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I have refunded you to your credit...

card for both orders.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:The voucher did not say this. I find it convient for Groupon to state it did.  And the [redacted] Club employee should have stated the expiration date when I asked if there was one. Will Groupon go broke not refunding me my $25 for free chicken and pastry dish? Groupon, you are not doing the right think for the customer. I want a supervisor. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]P.S. - The reference to the $99 fee to cancel my account can be found in the recording of the conversation at the 800 # that I provided in my original complaint.  The representative told me that the conversation was being recorded.  Check there - - it's an interesting conversation!

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: It looks like this issues was already taken...

care of by Groupon Customer Service on August 22, 2016.  I can confirm your Groupon for [redacted] cleaning services was refunded to Groupon Bucks and has been issued to your account.If you have any additional questions, please let me know.I’ve provided more specific instructions in my direct email to you. Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]I’ve provided more specific instructions in my direct email to...

you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:My requests were not met. No employee was able to tell me where my package was. I was told that the package had been dropped off at [redacted] but upon rechecking my tracking online and speaking with a [redacted] employee, I was informed that only a label had been created and a package had never been dropped off at [redacted]. Seeing as I needed this item no later than tomorrow (June 7th), I took the liberty of purchasing a similar product elsewhere and will be returning my product to Groupon whenever it arrives to me, if that ever happens. I expect a complete and full refund (including shipping costs) in an EXTREMELY timely fashion, in addition to free return shipping. I will not be doing any further business with Groupon and I can assure you that I will advise friends and family to do the same. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response and action made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your refund request for order number [redacted] ;I’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your refund request for order numbers [redacted]...

[redacted]I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi Andrew,Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. Due to the 1 hour difference in the time initially listed on the deal page, a representative refunded your purchase earlier today. Please...

allow up to 10 business days for this to be reflected on your statement.Additionally, I've added $10 in Groupon Bucks to your account to apologize for this experience. This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied first. If you sign into your account at www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.We appreciate your feedback as it helps improve our deals in the future. If you have further questions, please let us know.Regards, Brette *ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: When we discover a lack of...

inventory, we work with our vendors to try to make up for the shortage and ship your item as promised. We're often successful, but I'm afraid we weren't able to acquire more inventory in a timely fashion this time. To make up for the trouble, we've issued a $50 Groupon Bucks. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.We're really sorry for the inconvenience caused on not receiving...

response for your replies.Regarding Cedar Point purchase:I've reviewed your previous contacts and information regarding this three "Single-Day Admission for One Through 09/04/17" vouchers purchased on 08/01/2017.Trade-in is eligible only for eligible Groupon local deals to exchange for Groupon bucks; not for Groupon Live or Goods purchases.Regarding $29 charge on 08/26 :I've found this purchase attempt, but it's not in the account associated with this email address. It looks like you have two accounts created with different email addresses. This purchase is in your account associated with [redacted]@icloud.com.Sorry for any confusion this has caused. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Although I did not received an email from the manager has stated.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I have tested your code and can...

confirm it is working correctly. Please check the email from [redacted] with detailed instructions on how to redeem your Groupon.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:I'm sorry for any trouble this issue...

caused. When the deal was originally posted to our site there was a typo that showed the two ticket bundle at a lower price than the single ticket bundle which was incorrect. I have issued $5 in Groupon Bucks to your account so you can purchase the two ticket bundle you intended to purchase previously and you will only be charged the $13 you paid previously.If you have any additional questions, please reply to me in the email I sent directly to you (Ticket [redacted]).Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].I would like to apologize for the trouble you've had making an...

appointment with Eye Maxx Auto Spa, as this is not the experience intended for you or any Groupon customer.   I've looked into your account and I see that on March 17, 2017 you were issued a full refund.  I hope you are able to find something that you enjoy soon, please let me know if I may be of any additional assistance.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Sorry for any trouble. It appears that you have made the...

purchase using mobile app. Sometimes customers accidentally make purchases using the Groupon mobile app on their phone. If you have a smartphone and use our mobile app, this may be what happened. Unfortunately, this Groupon is final sale, so I am not able to issue a refund. This information is listed in the Fine Print, which can be found on the page where you originally purchased this deal and on the Groupon itself. Thanks so much for your understanding. Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’m sorry for the trouble while trying...

to redeem your voucher. I double checked and it appears that you were already provided with the refund on 07/13/2017.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...