Groupon, Inc.

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. I want to resolve this for you as soon as possible, so I'll need...

some more information to get to the bottom of this. For security reasons, would you please provide the following details regarding the last orders made or attempted on your account: • The name on the card that was attempted • The type of card ([redacted] etc.) • The last 4 digits of the card • The expiration date on card • The date of the last made or attempted charge(s) • The billing address associated with the card attempted With this information, we can look into the issue and find a speedy solution. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Thanks for your email, and I apologize for...

any trouble. It looks like this has already been taken care of. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted].ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], but am awaiting a resolution from the merchant. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com. Please refer to ticket number: [redacted]I’ve provided more...

specific information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted] SupervisorGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]In ticket [redacted] it was stated:"Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I apologize for the frustrating experience while attempting to purchase this Groupon.We were notified by your financial institution that a dispute had been issued against a purchase you had made—specifically, your Groupon for [redacted] Cruises and Events. Please note that our customer support department is here to assist you in the event you have trouble with one of your Groupons, but we cannot assist you if we are not notified. This may also be accredited as to why you are having issues making recent purchases.Moving forward, we encourage you to reach out to Groupon for any issues you may have. You can reach us atwww.groupon.com/support.I have worked with our Account Specialists, and you should now be able to make purchases. Please keep in mind, however, that any further disputes of this nature may result in the permanent deactivation of your account.In regards to your recent chat experience, I will be sure to share your feedback with our internal teams and address it directly.Again, if you have any additional questions, please reply directly to this email.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support"Regarding your complaint: While we are very sorry for any previous issues with your orders going through, this issue has been resolved. I have confirmed that there are no flags on your account that will prevent future purchases from going through.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I hope Groupon takes my complaint seriously and ceases the harassing phone calls since they have not honored my requests over the past year.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for the confusion on using...

this Glive deal. I have received your screenshots from your mobile app. Can you please confirm if your are able to swipe to the second ticket and still find the same seat number on your second ticket. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Tell us why here...Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It appears we...

were able to Trade-in your voucher.Your Trade in of $23.20 was processed to your account. The Groupon Bucks are available to use right now. I’ve provided more specific instructions about your trade-in in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:After receiving the message from Revdex.com, Groupon reached out directly to me via email (see below copy/pasted conversation). I responded with the subsequent message. I am rejecting the response for the following reasons: - A refund was not provided to my credit card- The store credit they offered was only $30, less than half of the amount of the requested refund. I have not received any additional communication from the business. I want to continue to be a Groupon customer, but I am very frustrated by this experience. This issue can be resolved by refunding $75 to my [redacted] credit card used to make the purchase. Correspondence via email: MESSAGE FROM GROUPON TO MY PERSONAL EMAIL: [redacted]My name is [redacted] and I am a manager at Groupon. I have reviewed your correspondence with our representative and I apologize for any confusion.Your order was refunded to Groupon Bucks on 02/01/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Groupon Bucks are available immediately in your account. There's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.com. They apply automatically to purchases on our site until they run out. You can see your current balance in the top right corner of the page when signed into your account at [redacted]I hope this clears everything up! If you have any other questions, please let me know. Otherwise, enjoy your Bucks!Regards,[redacted]ManagerGroupon Customer Support [redacted]
[redacted]I definitely didn't get an email from you regarding this return in either my regular mailbox or my spam folder. As I mentioned in my note to Revdex.com, I searched both places looking for that email. I waited 24 hours to see if it appeared. It never did. Also, I just saw the "bucks" in my account, which are only $30. The refund amount should have $75, not $30. Also, this is not a refund.... this is a store credit, which I wasn't prompted to use when I bought a $386.39 getaway yesterday. How do you plan to refund the $75 to my credit card? Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12290837, and find that this resolution is not completely satisfactory, but acceptable to me.
Sincerely,
Fei Bian

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint, I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: Holding on to your Groupon promotion.I’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: I'm so sorry for the trouble you've...

experienced with this Groupon. Unfortunantly after 3 days of purchase all Groupons are final sale.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]. I responded to you a moment ago via email from [redacted]@groupon.com.In ticket [redacted], it was stated:"Sorry for the confusion. It appears you received a promotional offer linked to a [redacted] account that was associated with an email used in violation of our Terms of Use. I see that you attempted to purchase the [redacted] Laser Maze on that account when it was reactivated using Groupon Bucks issued for the code. It seems this occurred after you successfully purchased and then cancelled the deal on your other account.Unfortunately, the account where the Bucks were applied was reactivated in error and has since been deactivated. Due to the circumstances surrounding the original closure of this account we cannot issue Groupon Bucks related to this account to another account you own."Regarding your complaint: I absolutely understand your frustration and apologize for the inconvenience. However, our records indicate that several accounts have been created under your name, which is a violation of our Terms of Use. Therefore, we have deactivated your extra accounts.We will allow you to keep one account (the one associated with [redacted]@gmail.com and has record of you using your personal billing), but please note that there is a limit of one account per person. Additional violations of our Terms may result in your account being permanently terminated. Please note that we are preserving all rights to pursue further action -- should it be necessary -- to preserve the integrity of our program and the best interests of our company.While I understand that this outcome is not the one you requested, we have done our best to assist you and have provided you with the best solution available in this circumstance.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I apologize for the trouble. It appears...

as though this issue was actually already resolved and your order was refunded to Groupon Bucks on 6/1/16. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Groupon Bucks are available immediately in your account. There's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.com. They apply automatically to purchases on our site until they run out. You can see your current balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.I hope this clears everything up! If you have any other questions, please let me know. Otherwise, enjoy your Bucks!I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific information...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]  Supervisor Groupon Customer Support

Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
I'm really sorry for the trouble. As our representatives from our Customer Support Team have explained, we not able to issue a refund for your expired voucher.
The purchase value of your Groupon never expires, which means you can still use these expired vouchers with the business.
Thanks for your understanding.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:My complaint is related to Groupon's terrible customer service.  Throughout this process, they have been of absolutely no assistance.  The last email from them, and I don't know why they insist on contacting my privately when the Revdex.com offers a perfectly viable means of communication between parties, stated that they were finally able to ascertain that the treadmill was delivered.I know the treadmill was delivered, the question is why did it take them a month from the time I ordered, and two weeks from the time it was delivered to finally be able to tell me anything about fulfillment of the order and why does my account still show the treadmill is preparing to ship and why does it give me a UPS Freight tracking number that turned out to be a tracking number for Old Dominion Trucking?It's the absurdity, lack of concern and delayed responses that are so frustrating.  In the private emails they've been sending, they said they've given me a $25 Groupon credit but considering my reluctance to ever use them again, I don't consider that to be an acceptable resolution.  I'd consider a partial refund to be a good faith gesture for wasting so much of my time and the only response that I will agree to accept to close this matter favorably.  
Sincerely,
[redacted]