Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, after reviewing your account and...

contact history, we processed a full refund of the gs-emergency-survival-kit order for you on 7/5/17 in the full amount ($99.90) back to your original form of payment due to the stores merchant being unresponsive to your queries. We hope the processed refund resolved matters to your satisfaction. I’ve provided more details in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket [redacted], it was stated:"Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.The cancellation window for the reservation in question had already passed at the time of your first contact regarding that order. On the original screen where you made this purchase, http://www.groupon.com/deals/ga-bk-schlitterbahn-waterpark-resort-new-braunfels-...⇄ we included a Fine Print section on the deal page. This section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"4-day cancellation notice required prior to check-in or reservation is non-refundable; reservations made within cancellation window are non-refundable. No-shows will be charged total Groupon rate"Since the cancellation deadline is contingent on check in and has to be given 4 days prior to check in, it should be noted that the deal page shows the check in as:"Check in: 4 p.m."At this point, we are not able to cancel or otherwise modify your Groupon Getaways Booking which was nonrefundable at the time of your first contact.Thank you for your understanding.Regards,[redacted] HManagerGroupon Customer Support"Regarding your rejection: At the time of purchase, the cancellation noticed required was listed on the deal page for this Getaway. I can completely understand your frustration in this matter, but I must reiterate the previous replies that a refund is not possible for this purchase.However, as you're a very loyal customer of ours, I truly do apologize for the inconvenience. I know this is not the desired outcome, but I have issued $50 in Groupon Bucks to your account. This is issued as a sign of good faith that we don't ever want our customers to have a negative experience of this nature. Groupon Bucks apply automatically to any future purchases until the amount is completely spent, and the value doesn't expire for 180 days.Again, I'm sorry we were unable to provide you with the outcome of a refund in this matter. If you have any other questions, please reply to me, and I'll be happy to answer them. However, at this point, this request is considered resolved.Thank you for your understanding.Regards,[redacted] ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I am so sorry for the trouble you’ve...

experienced with this Groupon. I double-checked, and this refund has been received by the bank that issued the card ending in [redacted]I've also located the Acquirer Reference Number ([redacted]) for this refund, which is the confirmation number created by the card processor successfully transferred the funds to your bank. Please contact your bank's claims department with this information so that they can retrieve your funds:• Acquirer Reference Number, ARN ([redacted]) • Last Four Digits of Card • Purchase Date • Refund Amount • Refund Date • Issuer of Refund (Groupon, Inc.)I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, 
[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint, I’ve provided more specific instructions in my...

direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:I'm really sorry for any trouble. As...

mentioned in our earlier correspondence, the Groupon "local-flavor-brixx-burlington-nc" is final sale, so we are not able to issue a refund.This information is listed in the Fine Print, which can be found on the page where you originally purchased this deal and on the Groupon itself.If you'd like to take another look at any of the details for this deal, you can find them by going to http://www.groupon.com/mygroupons and clicking on View Details beside the deal. Or, pull up the mobile app and go to My Groupons. Once you're there, just click on the deal, scroll down, and the Fine Print will be located below the map.Regarding your purchase attempts for "google express", we are sorry but there seems to be a fine print restriction of '1 groupon' per user and you have already purchased the groupon on 8/10. It was because of this reason that your recent purchase attempts were not going through.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,[redacted]...

*ManagerGroupon Customer Support

Hi [redacted],Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. I do see that our records have been updated with a note, advising other sales representatives to avoid contacting you. Additionally, I will be...

reaching out to the management of our Sales Team, to ensure the note is sufficient in preventing additional contacts. If more must be done, I will be sure to see that through.Thank you for bringing this to our attention, and please let us know if you need any additional assistance.Regards, [redacted] DManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.I checked your account and I can see that a refund of $199.99 was already processed on 11/11/2017 to your original form of payment. Please allow 10 business days from the day of refund to view the refund in your account. If you still have any question please reach out to [redacted] for locating this refund.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I don't understand why it took until I contacted the Revdex.com to get Groupon to just help me out. Thanks though.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Billing or Collection IssuesI’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint about your purchase for the [redacted]...

[redacted] Atlanta show. Given that this purchase is final sale and we did authenticate that it is not an unauthorized purchase, we are unable to issue a refund.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It looks like this has already been taken...

care of. I see that your order has already been refunded back to your original form of payment on 12/23/2017.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I can confirm that your refund...

processed successfully on 8/09/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted] Supervisor Groupon Customer Support

Hey James,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Hi  [redacted]
Thanks for reaching out to us through Revdex.com.  I have reviewed your correspondence with our representative and I apologize for any confusion.I am very sorry for the delay in providing a resolution to your issue. I would like to confirm that we will be issuing a refund of...

$125.00 towards the credit card originally used for purchase.Please feel free to ask, if you have any other concerns.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We have issued a credit to your Groupon...

account for your [redacted] voucher.I’ve provided more specific details in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted].ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint: I can see that your item has been returned...

to its original sender and we have already processed a full refund back to your payment card and removed this Groupon from your account. Unfortunately, we are not able to offer replacements or reship items. As re-sellers, we do not have a running inventory of these items. Returned merchandise goes directly to a liquidation warehouse and is not available for reshipment.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

tThere is no label in any emails.  This is the worst I have ever dealt wtih. 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I do not understand why I paid Groupon $20 if it wasn't for a bulb order. Your "fine print" I'm sure got a lot of people to pay Groupon for items they thought they were ORDERING at the time and not having to go back to Groupon to order again. Thank you for telling me about the "fine print" that I did not see because when a person ORDERS something and PAYS for it, they expect that product and not to have to LOG back in and REPURCHASEthe SMAE item!!!!!!!!!!!!!!!!!!. Is there a reason why twice when I asked customer service about this order they could not have told me this information and instead told me nothing other than "Sorry, can't help you." Again, this is just another way for Groupon to get money and keep it. I have ordered from Groupon before and shop 90% online for my household so I'm not dumb but this deal was a horrible mess and a huge mistake thinking Groupon would do the right thing and at the very least send me an email to tell me when/how/etc I needed to order the bulbs AGAIN. And so, for this reason, I have learned a valuable lesson to take my business elsewhere. The bottom line is that you still took my money and still refuse to give me a refund in good faith. I will let everyone I know about your shoddy business practices.
Sincerely,
[redacted]