Groupon, Inc.

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted].It looks like this has already been taken care of; I see that you were...

able to exchange your voucher for Groupon Bucks, on 05/04/2017, through our Trade In Program. If you need any additional help, please let me know.Regards,[redacted] Manager Groupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I’ve provided more specific instructions in my direct email to you....

If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]SupervisorGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:
I NEVER gave authorization to charge me for this. I understand all sales are final and would GLADLY accept that had I ever hit purchase. I will not accept this response it's truly unbelievable. This is fraud. I want a FULL refund of what you charged me. I believe it was $80. I wouldn't know because it doesn't even know show me the amount on Groupon. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint. I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: I checked your account, and it appears...

that your billing address is currently listed as the same address that was used for shipping for these orders. This address is one of two shipping addresses listed on your account. To help prevent this from populating as your shipping address in the future, I've removed both shipping addresses currently listed. In addition, I would suggest updating the billing address on your Groupon account. In the even that the incorrect shipping address is listed for an order in the future, please note that you'll have the option to review and update your shipping address on the checkout page before completing your order.I’ve provided more specific informationin my direct email to you. Please note that this email will be sent to the email address associated with your Groupon account; [redacted] rather than the email address specified via the Revdex.com complaint; [redacted] . If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:Re complaint #[redacted]   Dear Sir or Madam,   Were you able to add my rejected message to my file for the business to view? I apologize by not adding it to my “reject response” as I sent it without entering my response. As per below, my ‘reject response’ to the business is as follows:   Hello [redacted]   This is the piece that I do not understand. You advertise a Groupon savings of $14, correct? The Groupon value of $30 IS IN CANADIAN FUNDS even though you did not put a ‘C’ in front of the amount. I called the restaurant and they confirmed this. So how can someone be saving $14 as your advertisement claims?   How about we forget that I paid in Canadian funds. Let’s just say I paid the $16 in US funds (rather than the equivalent of $21.78CAD), my voucher is worth $30 CANADIAN. So basically you’re saying that the difference between $30CAD and $16US = $14US? Sorry, that does not make sense. That $30 CAD = approximately $22.50US. $22.50US - $16US = $6.50US…..that is definitely not even close to the $14US that you advertise.   I really cannot make this any clearer. This issue with your advertising is that you’re charging a US dollar amount for a voucher that is worth an amount in Canadian dollars (even though you don’t mention it with the “C”) and then you claim a savings of $14US. Your offer is misleading and is falsely advertised.
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Typically, after the day of your...

purchase, we are only able to issue refunds if the event has been canceled or rescheduled for a date that doesn’t work for you.However, because we had problems getting these tickets to customers in a timely fashion and your travel plans were interrupted with that delay, I am able to make an exception and cancel your purchase. I've just canceled this order and issued a full refund back to the original method of payment.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
(assuming the refund shows up as they say it will)
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I was given Groupon Bucks which was not an acceptable option as I will no longer use Groupon. It is not a safe site. After I stated that I would not accept this option several times, I was finally given a refund. I am sorry that your business is NOT customer oriented and have placed my complaint on social media which as been shared by multiple people. Hopefully you will treat others better in the future and will secure your website from hackers who steal your customers' purchases.
Sincerely,
[redacted]

Hello [redacted]I've reviewed your response to your Revdex.com complaint and we remain unable to issue a refund for your 3/27 reservation at [redacted] Highlands Lodge.As previously stated, your reservation was non-refundable at the time of your purchase. The Fine Print on the deal page stated the cancellation policy of your reservation. The calendar on which you selected your check-in and check-out dates displayed that your reservation would be non-refundable upon purchase. You were informed your reservation would be non-refundable before you completed your purchase. By completing your purchase, you agreed to these terms.As previously stated, purchase confirmations are sent to the email address you provide for your Groupon account. As previously stated, it is your responsibility to provide accurate contact information to receive transaction emails from Groupon. As previoulsy stated, you did not provide accurate contact information when you created your Groupon account. You created your Groupon account with a typo, [redacted]."As previously stated, your purchase confirmation email was generated normally and sent to the address you provided, [redacted]." If you did not receive your purchase confirmation email, the cause is that you did not provide accurate contact information when you created your Groupon account. This does not negate the cancellation policy you agreed to when you completed your purchase.For these listed reasons, you are not eligible to receive a refund for your reservation. We are not able to assist any further with your particular request and we consider the matter resolved.Thank you again for your understanding.[redacted]Getaways ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint, I see that you contacted our...

Groupon.com in the US and Canada customer support. Since the charges in question are from Groupon.ca I request you to contact our CA customer support by phone [redacted] or email [redacted] they will be able to sort this our for you.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].Regarding your complaint: I'm very sorry for the trouble this situation has caused. It is the responsibility of the merchant to honor this voucher, but it sounds like it's clear that you've had continued frustration and trouble when dealing with them.I've made any exception to our policy and issued a refund to your original form of payment for this voucher. Please allow up to to 10 business days for this credit to fully reflect.Regarding the transaction fee for the merchant's bounced check: while I cannot refund any funds that Groupon did not directly charge, I understand that this is unprofessional. To help make up for this inconvenience, I've issued you $20 in Groupon Bucks to your account. Groupon Bucks automatically apply to any future purchases, and this amount will not expire for 180 days.Again, I'm sorry for this frustrating situation, and please let me know if I can help further.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I have provided more specific...

information in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding.Regards, [redacted]
 Supervisor Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket [redacted], it was stated:"Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint, I've reviewed your request, but will not be able to issue a trade in because your vouchers are expired.However, you can still use your voucher for the price you paid. For example, if you paid $15 for a Groupon that has a $30 value, your Groupon will be worth $15 after expiration toward the products or services originally offered in the deal. To review the details and Fine Print of your expired voucher, please sign into your account at http://www.groupon.com/mygroupons and scroll down to the section labeled Credit Vouchers.Our Groupon Promise protects customers who purchase and redeem a Groupon that results in a poor experience. We don't want you to ever feel hesitant about using a Groupon, so we created the Groupon Promise to provide support if your experience is unsatisfactory. It doesn't happen frequently, but we're there in case it does!However, the Groupon Promise does not cover cases where a Groupon is not used with no fault to the business. We understand that sometimes extreme circumstances arise due to emergencies, and we will work with you to find a resolution. But if you purchase a Groupon and then later decide that you do not want to use it because you changed your mind, we ask that you give it to someone you think may enjoy it instead.You can read more about the Groupon Promise here: http://www.groupon.com/groupon-promiseI hope this helps to further clarify things. If you have any other questions about your purchases or if I can help with anything else, please let me know.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support"Regarding your rejection: I'm really sorry for the trouble. However, I'm not able to issue a refund for your expired or expiring Groupons. Please be aware that due to our return policy, we can only offer refunds within three days of purchase for Local deals. Vouchers are fully transferable, which means you can give your voucher to a friend or family member to use instead if you're not interested in using it. If you’d like assistance using your Groupon, I’d be happy to help.If you have previously received Groupon credit for unused vouchers, either the merchant was confirmed not honoring/ closed or we have made an exception and issued credit as a courtesy. All the businesses we feature understand that the purchase value of your Groupon never expires. With that said, the voucher will still hold the paid value after expiration. All you need to do is follow the redemption instructions to redeem your voucher.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for any frustration, and for all the back and forth.It looks like this issue has already been taken care of and we again...

offer apologies for the difficulty you experienced with purchases made on your account without your permission.I can confirm that your refund processed successfully on 12/10/17. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund process. As it has been more than 10 business days since the refund was issued, if it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and I hope this clears everything up. Please let me know if you have any other questions.Regards,
[redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] that was sent to you by email on Tuesday, October 3, 2017. I responded to you a moment ago via email from [redacted]@groupon.com.In ticket [redacted], it was stated:"I'm really sorry for any trouble this has caused. I've just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.Thanks for using Groupon. Please let me know if there is anything else I can do for you."Regarding your complaint: You were issued a full refund back to your original form of payment on 10/03/17, which in this case was Groupon Bucks. These Bucks are available immediately and will automatically apply to future purchases (with the exception of Market Pick deals) until they run out. You can see your available balance by signing into your account at https://www.groupon.com/mygroupons.Thank you for your understanding.Kind regards,[redacted] ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I understand that [redacted] Fun Centers has...

closed. I apologize for the inconvenience.If you dispute the charge with your financial institution, then we have to let that process run its course. Instead of resolving the issue with us, you should work with them directly to discuss a resolution.Our Customer [redacted] department is always here to help with your Groupon issues, and we like to try resolving any issues you may have before including anyone else in the process.If you haven't officially filed the dispute and been refunded, let me know and we can continue to work this out. Either way, I'm happy to answer any questions you may have.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]