Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: The refund for the [redacted] Auto Center'...

Groupon has been successfully processed on 08/14/2016.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, 
[redacted]ManagerGroupon Customer Support

Hey Kevin,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up by the end of the next business day with an email.You'll be working with Bethany and your Ticket # is [redacted].Thank you for your patience. I'll be emailing you a quick message to get the correspondence started and Bethany will take it from there.Regards,Andrew *.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: We have refunded you.I’ve provided more...

specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

I am following up with the customer now! Thank you for the heads up.

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]I’ve provided more specific information in my direct email to you. If you...

have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific...

information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.  Regards, [redacted]SupervisorGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted].Regarding your complaint: I've just issued you a full refund of $29...

and removed the Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hey David,Thank you for reaching out to us again through the Revdex.com.I've notified Marc of your issue and I assure you: your case is being looked into further.Any other responses that you've received in the past have been honest indications of internal steps taken toward a resolution.Thank you for your patience.Regards,Andrew *.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Non Receipt of Monogram Bracelet.I’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: The company never truly resolved the issue that they caused. I had to print a packing slip and make a trip to the post office to return the item that they sent me incorrect, just to get my money back for the original item I ordered and never received. Groupon has clearly shown that they do not value their customers and I refuse to accept the poor attempt they made to resolve a problem they caused. I do not need any further messages from Groupon to attempt to resolve my issue. However, I am not going to be able to click that I accept their response. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:$200 Groupon bucks (which can't even be used towards Groupon Getaways), is not equitable to the $1200 more that we had to spend due to Groupon's negligent handling of our reservation. Groupon has admitted that ruining our honeymoon was their fault and they should find an appropriate way to correct it $200 Groupon bucks is a joke.
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint:  In ticket [redacted] on 7/28, a full...

refund was issued to the card ending in [redacted]  Please allow up to 10 business days for this refund to reflect on your statement.  If you can please provide a photo of the item you received, I'd be happy to escalate this to your Groupon Goods team to look into further. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi Marcy,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for any frustration, and for all the back and forth.It looks like this issue has already been taken care of and we again offer...

apologies for the difficulty in regards to your purchase of "iPhone 6s 7 Plus Waterproof Shockproof Life/Dust/Snow Proof Thin Case - Black / iPhone 6 Plus | 6s Plus." If you need any additional help, please let me know.I can confirm that your refund processed successfully on 1/08/2018. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the original form of payment, and it should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days from for your refund to appear on your statement. As it has been longer than 10 business days since the refund was issued, if hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and I hope this clears everything up. Please let me know if you have any other questions.Regards,Joshua GSupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com via Ticket #[redacted]Regarding your complaint: I'm very sorry for the...

trouble you had attempting to redeem your voucher. Unfortunately, after 3 days from purchase, we only issue refunds if there is an unresolvable issue with the business. As we mentioned previously, we would be more than happy to reach out to the business on your behalf to help you redeem your Groupon. Of course if you'd prefer not to use your voucher any longer, we can offer a Trade- In so that you can exchange this voucher for another.Again, we apologize for any inconvenience this has cause, and we regret that we're unable to compensate customers for their time.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I apologize that the restrictions on the...

laser contouring services were not stated in the Fine Print of the deal.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: 11016755
I am rejecting this response because: personally unsubscribing me doesn't correct the harassment, just ceases it.
Sincerely,
Gatlin [redacted]

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,[redacted]...

**ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11103261, and
I will wait for further contact from a Groupon manager as noted in the most recent message from Groupon. Groupon has not offered a resolution to my complaint so I am only "Accepting" Groupon's notification that another Manager will review the complaint and contact me.
Sincerely,
Sandra [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com. Please reference Ticket: [redacted]Regarding your complaint,...

I’ve provided more specific information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding. Regards, [redacted]SupervisorGroupon Customer Support”