Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I’ve provided more specific instructions in my direct email to you. If...

you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for any inconvenience. I'm happy...

to help, but I'll need some more details first. If you could you please provide as much of the following information as possible, I can certainly look into this for you.(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find your Groupon and look into this issue. To expedite this process in the future, it's helpful if you include specific purchase details in your initial request.Thanks for your patience! I look forward to helping you further.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]
[redacted]Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Your issue was escalated to our Groupon...

Goods Resolution Team on 4/29/2016. On 5/5/16, [redacted] had reached out to you via email requesting more information about your experience with filing the warranty claim with Samsung. The reference number for that email is [redacted] If you can please respond to that email at your earliest convenience, [redacted] will be able to look into the issue further.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your issue: Return for Beats by Dr. Dre Solo2 On-Ear Wireless...

HeadphonesUnfortunately, books, beauty products (excluding electronics), undergarments, perishable items, any items marked "final sale," and items that have been worn are nonrefundable and may not be returned. You can find this information in our Return Policy at http://gr.pn/1XEi4uF, and in the Fine Print for this deal:"Final Sale: No returns unless defective."Of course, if your item was damaged prior to delivery, please reach out to the third-party merchant who originally sold this item as they are responsible for the fulfillment, delivery, and quality of your order. Unfortunately, only the merchant would be able to facilitate further in the return process, so you would need to utilize their return methods to recieve a refund from them directly.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: They did not send an email, as they stated, nor refund to this $454 charge that I did not make. This is pure greed by GROUPON, their app and their partners.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint, I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: This issue appears to have been...

resolved.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint: We asked for some information, never heard...

from you, can you provide it now, please? If so, please respond to the email I just sent you today. For your reference, the internal ticket # is [redacted]I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com via Ticket [redacted].If you have any additional questions,...

please reply to me there.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. A colleague of mine did reply to you on 6/12, but I can see that the email address was incorrect. I'm so sorry for that oversight. Please allow me to take over, and I'll be happy to assist you. I've just emailed you from [redacted]@groupon.com. Please reply directly to that email, and I'll personally respond from there.Regarding your complaint about you having not been refunded for your Groupon purchase on 03/09/2017. I'm so sorry you've had a hard time getting in touch with Detail Fanatics to use your Groupon. We always try to provide the business's best contact information so that reservations are super easy, but we know it can be especially tough to schedule as the expiration date rolls around. I did, however, investigate the merchant and vouchers are being redeemed.I am truly sorry to hear about the experience you had redeeming this Groupon. We're always working to make sure every deal is unique, fun, and a great value. Unfortunately, this Groupon was non-refundable. Please be aware that due to our return policy for Local deals, we can only offer refunds for unredeemed vouchers within three days of purchase.I understand you’ve changed your mind about using this Groupon. However, upon reviewing your order, and I would like to offer the opportunity to take advantage of Trade In. Exchange your Groupon, and you can purchase a brand new one.Here’s how it works:When you Trade In your voucher, you’ll automatically receive Groupon Bucks equal to the amount you originally paid for this deal.Reply to the message sent from [redacted]@groupon.com to confirm that you want to exchange your [redacted] Interior & Exterior Detailing for a Sun voucher for Groupon Bucks.After we initiate your Trade In, you’ll receive an email confirmation that $75.00 has been issued to your Groupon account.Within 24 hours of Trade In, complete purchase of a new voucher for any Local deal using your Groupon Bucks to complete your Trade In.If you don’t use your Groupon Bucks to purchase a new Local voucher within 24 hours, your original voucher will be reinstated to your account and the Groupon Bucks you received will expire.Please let me know if you’d like to proceed with Trade In as this is the only option that we have at this time for a refund.Thank you,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint:It looks like your requested refund has...

already been processed to your original mode of payment. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It appears this order was placed under an...

account associated with the name [redacted].For security purposes, we are unable to modify anyone else's account without their direct consent. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: First I would like to apologize for...

the experience that you've had in attempting to utilize your voucher for Haircut Package from [redacted]. I see that you on April 26th you were issued in Groupon Bucks for the inconvenience and I do hope you have been able to find something that you enjoy. Once again I would like to apologize for the mishap.I’ve provided more specific instructions in my direct email to you. If there is any additional assistance that I can provide, please feel free to reply directly to my email there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I’ve provided more specific instructions in my direct email to...

you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I'm very sorry you were unable to...

enjoy the tour on 11/5. Even though their schedule has filled up quickly since the deal was featured, they're working hard to accommodate all of the customers who are eager to redeem their Groupons. We generally set redemption periods for our deals that are several months long so that everyone has time to redeem. Unfortunately, we can't guarantee timely appointments since our merchants handle a large influx of new customers and get fairly busy.Please know that if their calendar is booked through expiration, we ask that our merchants accept your Groupon for the full promotional value and schedule your appointment for a date that falls after the deal's expiration—as long as you book by the expiration date. Also, some merchants offer a waiting list, so that could be an option as well. Per the fine print for this deal though, "All sales final."I’ve provided more specific instructions in my direct email to you [redacted] If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint:  I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I understand the hotel did not have...

your reservation which resulted in Groupon seeking approval for a refund which has been issued. I'm truly sorry for the inconvenience this has caused. I can totally understand your frustration.Unfortunately, any funds you paid directly to another hotel will have to be refunded by them. We do not have the ability to issue a refund for a fee that was not paid to Groupon. Of course, if you have any difficulty receiving reimbursement, you can reach out to your financial institution for advice regarding your options. They will be able to help you through the process of getting your money back.However for the trouble you experienced I have issued you $30.00 in Groupon Bucks. The credit is active now and wont expire for 180 days.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint concerning your Moscow Mule Mugs order.I’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: This was not a response from the business, it was a request for a copy of an email they sent to me and I have already forwarded to their Customer Service Dept and to a Customer Service Manager previous to contacting the Revdex.comDespite having sent the info over the day it was requested I have received no further communication from Groupon regarding this issue and the email they requested I send it to was a generic groupon.com email and did have any other contact info associated with it so I am unable to follow up.
Sincerely,
[redacted]