Groupon, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10989455, and find that this resolution is satisfactory to me.
Sincerely,
Han **

Hello [redacted],I can understand your frustration on not getting your issue resolved on time. I'm passing this on as an priority to the merchant support manager to handle.They will be able to get your issue sorted on the payment of the deal.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I have reviewed your correspondence with...

our representative. I'm very sorry for the continued trouble you've had. We'll always process returns for multiple products that are packaged together, as long as those items were all purchased in one order. If the goods were purchased in separate orders, they'll need to be returned separately with different return labels; but it looks like everything you sent back to us was from the same order, so I apologize for the oversight! I've gone ahead and issued $273.11 refund for the remainder of your return. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm very sorry for the confusion with...

your Groupon Bucks balance, and that we weren't able to resolve this for you sooner. Because the original issuance of the Groupon Bucks was an exception to our policy, we were only able issue refunds in expiring Groupon Bucks. The Bucks issued on February 24 expired 180 later on August 23 which is why they were not available after that date.In this case, it sounds like we did not inform you of the expiration and because you've been such a loyal customer I want to make sure that you're taken care of today. I've just issued $224 in Groupon Bucks. This credit is available for you to use immediately and will expire in 180 days.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance, as well as the expiration in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.As I mentioned, I've also sent a direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello Christine,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected]'m truly sorry to hear about the extra shipping charges for...

this deal. We do not want our customers to experience this.On the original screen where you made this purchase, http://www.groupon.com/deals/sharis-berries-platter-2428, we included a Fine Print section on the deal page. This section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is: "Shipping starts at $14.99"I'm sorry for any trouble you may have experienced. I've reviewed your request for a refund, but unfortunately, this Groupon is non-refundable. Please be aware that due to our return policy, we can only offer refunds within three days of purchase for Local deals.If you’re not able to use your Groupon, you can Trade In for another deal! Here's how:Head to My Groupons on the mobile app or website. Don't have the mobile app? Download it here.Select your dealSelect Trade In NowFollow the instructions to Trade In your voucher for a new dealTake your time finding the right deal!You can start or restart the Trade In process up until 14 days after this voucher expires.If the deal you find is less than the amount you originally paid, we'll leave the difference in Groupon Bucks to apply to a future purchaseI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Regards,VeerasekarManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: In looking at the deal history, our...

system will put a timestamp on the deal when it is paused and unpaused as well as record the user that performed the action. It appears that you spoke with [redacted] L about this on 7/26 and he followed up with a confirmation email shortly after. I have double checked and can verify that we are seeing the same timestamp and user name recorded when this deal was unpaused.[redacted] also stated that if you have any further questions you may reach out to Merchant Support at [redacted].If you have any additional questions and are unable to get in contact with our Merchant Support department, please reply to me in the follow up email.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: It looks like this has already been taken...

care of, but if you need any additional help, please let me know.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello Lisa,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm really sorry for the trouble and I...

appreciate your understanding. I've just issued a $49 refund in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

After looking over this case, I saw that we've responded to her multiple times - from multiple managers- since December.Each time, we apologized for the trouble, issued credit and explained that we're willing to work with the mx for a resolution.She reached out to the mx and had a very negative experience. Because of that, we refunded her purchase, provided more credit, and explained that we were going to review this experience further on our end.We're not pleased with the experience she had with us and our mutual partner, Flexion. However, when someone buys a case for their phone and the phone suffers damage later, if the case (the product we've sold) falters, we'll certainly refund, set up a return, etc. to see things through on behalf of the customer.We don't, however, insure customers' phones when they've used a case that's sold on our site. This customer requested to be compensated in full for paying to have her phone repaired.We explained on multiple occasions that we're not able to provide compensation and guarantees in that way.That said, because of the continued contact from this cx, our generous team of managers, and our increasing desire to have this issue resolved, the cx has received the amount she originally requested ($118) in in-store credit - most of which, she has now spent on other deals on our site.If you have any additional questions, please let me know.Thank you,Andrew C.ManagerCustomer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.I’ve provided more specific information in my direct email to you. If...

you have any additional questions, please reply to me there. (Ticket [redacted])Thank you for your understanding. Regards, [redacted] Supervisor Groupon Customer [redacted]

Revdex.com:
[redacted]
[redacted]
* Hi,   The business reached...

out to me and credited my account. How do I withdraw the complaint or designate that it was settled? I logged in, but can't find anywhere to do that.   [redacted]   On Monday, February 5, 2018, 3:50:04 PM CST, Revdex.com <[email protected]> wrote:     This e-mail is to notify you that you currently have a new message with Revdex.com in regards to complaint [redacted]. Please click on the link below to access Revdex.com's Online Complaint Management System to read this message. Click here to read the message. If your email program does not support the link above, then please copy and paste the link below into your browser. [redacted] This is a post-only mailing. Replies to this message are not monitored or answered. If you have any further questions or concerns, please do not hesitate to contact us a[redacted]@chicago.Revdex.com.org or ([redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that although I am not happy with the business and the time it has taken to resolve this issue, the resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will watch for my refund. Please ensure that the company is aware of the fire hazard this product causes.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for any trouble! I can confirm...

that your refund processed successfully on 05/27/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]Supervisor Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I'm sorry you have not received refunds for...

all the items returned. Unfortunately, we do require items be returned individually with their specific return labels to ensure the refunds are processed automatically by our return center. I'm sorry this wasn't specified previously and we want to make sure you receive the appropriate refunds for any returned items.You have several purchases on your account and without specific labels and return tracking for each, I'm unable to differentiate what has been sent back and was not. You were previously refunded for these purchases:Lyss Loo Women's Truly Madly Deep-V-Neck Tunic Topo Black XL ($16.99) o Black XL ($16.99) o Black Lrg ($16.99)• Riverberry Woman's Stretch Dolman Sleeve Top o Navy Lrg ($8.99) o Mint Lrg ($8.99)Refunded 11/03/2016:• High Sierra Laptop Backpacks – Composite/Moss-Mercury-Zest (29.99)I’ve provided more specific instructions in my direct email to you and requested the specifics on the items that you're missing refunds for. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding.Regards, [redacted] MManagerGroupon Customer Support

Complaint[redacted]
I am rejecting this response because:refund was for the wrong order and not the correct amount. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I have sent information regarding your...

refund.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com.  I have reviewed your most recent comment and all internal Groupon correspondence. I have requested an account specialist to follow up with you directly to elaborate on this issue. Thank you for your...

understanding and I apologies for the inconvenience this has caused you.Regards,[redacted]ManagerGroupon Customer Support