Groupon, Inc.

Hello [redacted] 
I'm very sorry for the continued trouble you've had. I realize how frustrating a situation like this can be. Please know that we appreciate you bringing this issue to our attention—we'll use your feedback to evaluate the kinds of deals we offer and the businesses we work with in...

the future. We're always happy to help facilitate redemption for our customers. We want to do everything in our power to resolve this issue for you, so I'd be happy to reach out to the business on your behalf once more to get this straightened out.With that said, while we're doing every thing we can, I can't guarantee that we'll be able to resolve this in a timely fashion. If you prefer not to wait for a resolution, I understand and can issue a refund in Groupon credit to your account. The credit would be available in your account immediately and would not expire.Please let me know how you'd like to proceed, and thanks so much for your patience. The sooner I hear from you, the better I can assist![redacted]SupervisorGroupon Customer SupportTell us why here...

Hey [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,[redacted]...

C.ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They credited my account for the disputed amount.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com via Ticket [redacted]Regarding your complaint: I'm really...

sorry for the frustrating experience you had. I can see that the merchant issued a full refund of $15.94 to your original form of payment on September 21. I sincerely apologize this was not properly communicated at the time it occurred. I’ve provided more details in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Complaint: [redacted]
I am rejecting this response because: I do not want a credit of $108.00. I want the $108.00 returned to my credit card. This was an error on Groupon's side and they need to do the right thing, at this point I will not do business with them again because of the way they are handling their mistake.
Sincerely,
[redacted]

Hi [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

underst[redacted]ng.Regards,[redacted] WManager Groupon Customer Support

H[redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding. Regards, [redacted]Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Although the response is satisfactory, I still have problems with Groupon's deceptive promotion practices. When you buy a deal, quantity 1, you shouldn't have the promotion halved because Groupon chose to issue several vouchers as part of the deal. This practice should be changed, and based on the quantity of the minimum deal offer.
Sincerely,
[redacted]

I. Have purchased tickets that apparently were not even available they took my money and now are not wanting to allow my bank to process the money back into my account. False advertising and horrible customer service. I had them on the phone with my bank and they even told my bank they cant release...

the funds. They took the. Money knowing they didnt have the product.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com via Ticket #[redacted]Regarding your complaint: I'm really...

sorry if your purchase wasn't all you hoped it would be. I see that you contacted us on August 24, and we sent you a prepaid label to return this defective item.  A full refund was processed back to your original form of payment on September 9.I’ve provided more details in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your patience.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In the above ticket, [redacted] stated:"Thanks for your interest in this deal and sorry for any confusion.We indicate the base price point under the title of the deal and next to each room option to help our customers quickly see the price range for the deal. The price will vary based on a number of factors such as day of the week, holidays, amenities, or other variables.To see the price for a specific date, you can select specific dates on. You can see the total after selecting the dates of your stay on the check out page before completing your purchase. Also on the check out page is a confirmation of the nights you are purchasing. Again, I apologize for any confusion! Since this information is included on that check out page, we are unable to issue a refund for the price difference"I must reiterate this information. While I understand that you have felt frustration, we do our best to never confuse our customers, and never change prices deliberately. All prices and fees were directly listed on the deal page at the time of purchase.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/05/23) */
Contact Name and Title:[redacted]
Contact Email: [email protected]
Hi [redacted]
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm...

sorry for the trouble.
I'm really sorry to hear that your Groupon Goods order was damaged, and I'm happy to help you return your item. Unfortunately, we're unable to provide a replacement, but we will be able to give you a full refund once we receive your return.
I've sent your prepaid mailing label in a separate email. Just click the download link in that email to access the PDF, and print it like you would any other document. Once you've done that, place the label on your return shipment.
After your return is received and scanned by the shipping provider, we'll issue a refund to your original method of payment within 2-3 weeks (but this generally happens sooner than that) and send you a confirmation email to let you know it's been processed. Please keep in mind that it can take up to 10 business days for the refund to appear on your statement once it's been issued. You can keep an eye on the progress of your return using the tracking number on the attached shipping label.
We're very sorry for the inconvenience and appreciate your patience.
Thanks,
[redacted]
Manager
Groupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It appears we have refunded you for your...

Hood Technologies voucher on 6/16/17 to your Groupon account.I’ve provided more specific details in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Complaint: [redacted]
I am rejecting this response because a $50 credit is unacceptable and a slap in the face. Again, regardless of what the hotel stated, it was GROUPON'S EMPLOYEE who gave me bad information. Groupon should be held accountable and try to compensate for their mistake. The employee never should have told me that I would receive a refund. $50 is merely 10% of what I spent. The least you can do is offer another vacation that is comparable to the one we paid for and lost due to YOUR employee. Not the hotel. It became YOUR issue when YOU told me wrong information, so for a large company to not take ownership and compensate $500 is ridiculous. I could understand your decision if we did not get bad information from talking to someone that is employed by your company. This is the worst customer service that I have ever received from a company. I have worked as a customer service representative in the past and I know that when the company makes a mistake, you do everything possible to correct it. You all have done the bare minimum to correct your wrongs and it's unfair that I have to lose almost $600 for something that could easily be fixed.
Sincerely,
[redacted]

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket [redacted], it was stated:"Hi [redacted]I'm sorry for the continued frustration, but since you have already disputed the charge with your financial institution and received a refund. Instead of resolving the issue with us, you should work with them directly to discuss any further resolution.Please let me know if you need assistance with anything else.Thank you,[redacted]ManagerGroupon Customer Support"Regarding your rejection: I'm sorry for the continued frustration, but you had already disputed the charge with your financial institution prior to the Getaway stay.We were notified by your financial institution that a dispute had been issued against a purchase you made. We recommend reaching back out to your financial institution directly to discuss a resolution.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted][email protected] your complaint:It looks like your issue was resolved...

as requested and your refund has already been processed on 06/23/2017 to your [redacted] ending [redacted]. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com via Ticket [redacted].Regarding your complaint: I'm really sorry for the...

frustrating experience you had. I see based on one of your previous contacts, this issue has been resolved. A partial refund of $166 was processed back to your original form of payment on November 22 for the services you did not receive.As I mentioned, I've also sent a direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Complaint: [redacted]
I am rejecting this response because: The issue has still not been resolved despite the fact that I have provided the requested information & pictures 3 times. 
Sincerely,
[redacted]

Hi Fawn,Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. Unfortunately, we're not equipped to offer exchanges or replacements at this time. If received a product that you're not satisfied with we're...

happy to accept returns for a full refund of the amount paid.You can return most products within 14 days of receiving them, but keep in mind that some items are not returnable. Please check the deal's Fine Print for specific details about returns. You can find more information on our standard return or exchange policy at http://gr.pn/GoodsReturns.You can create a return label yourself by heading to your My Groupons page at www.groupon.com/mygroupons from your computer (returns aren't available on the mobile app just yet). Once you find the purchase you want to return, click "View Details" and then "Return Package," found directly above the "Track Purchase" button. If your item is eligible for a return, just follow the on-screen instructions to fill in your details and print a return label. Sorry again for the trouble. If you have any questions or need any help with your return, please let me know.Regards, Lance *.ManagerGroupon Customer Support