Groupon, Inc.

Hey [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your...

understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: this is the worst customer service experience I have had.  There has been no attempt by the merchant to resolve the issue at hand.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint. I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi [redacted]Due to the abusive content and tone of your recent contact with our employees, we've been forced to delete your account and unsubscribe you from our daily e-mails—effective immediately. We always try to be as understanding as we can with our customers, but we cannot tolerate this type of behaviour, especially toward our employees. Regarding your orders for Aduro BookCase Folio and Wallet for iPhone or Samsung Galaxy, we've already issued you a full refund and removed these Groupons from youraccount. Please allow up to 10 business days for this to be reflected on your statement.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Guarantee Or Warranty IssuesI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hi [redacted]Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal
Groupon correspondence.I responded to you a moment ago via email from [redacted].It looks like this has already been taken care of; I see that you were...

able to exchange your voucher for Groupon Bucks, on 05/08/2017, through our Trade In Program. If you need any additional help, please let me know.Regards,[redacted] Manager Groupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11008105, and find that this resolution is satisfactory to me.
Sincerely,
Molly [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: You guys refunded me in the form of credits onto the website which I did not want. I've explained over and over that I want it back on my [redacted] debit card. You've since forced me to use the credit at checkout on any other purchases. I do not like how you responded directly to my email instead of through the better business burue. As though you want to save face and not have your responses displayed publicly. I've already tried handling the matter personally with Groupon and it failed. Therefore is why I came to the Revdex.com. Please just refund me my original payment back to my [redacted] card. I never wanted credits that can only be used on your website. You guys should be doing the right thing and not be avoiding the situation. Please respond publicly this time and not in my email. I just simply want to be refunded to my [redacted] debit card.
Sincerely,
 [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I’ve provided more specific instructions in my direct email to you. If...

you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi Natalie, Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,George...

*Groupon Customer Support Manager

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I see you have been working with...

our Goods team manager [redacted] who processed a full refund for this order back to the original form of payment on 8/18/16. Additionally he issued $50 in Groupon credit to apologize for the trouble. Despite the order having been refunded, I do also see that it is still scheduled for delivery on 9/2. We certainly do apologize for the delayed shipment here and we view this as a negative outcome for all parties involved, most importantly, yourself. That said, I am pleased to see Ian was able to help eventually arrange a delivery and give you a full refund plus $50 in Groupon credit. While I understand delayed deliveries can be frustrating, with this outcome, we would consider this matter resolved. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because it does not address the concerns that I've listed. I keep getting the same canned response to my concerns that I've listed.  Clearly Groupon can see that the vouchers on their site were never opened.  They have a way to validate this as a disclaimer appears asking if you're sure and alerting the customer that once vouchers are used, etc.  I did not purchase tickets to the event I received vouchers for.   No one has addressed why I would receive tickets for an event that I didn't click on nor purchase.  I've shared concerns about a glitch on their end and there is no technical proof provided that they've researched this issue.  I understand purchases are nonrefundable. . However, I didn't purchase the vouchers that the website generated.  I am asking Groupon to refund the purchase price considering the experience that I've shared over and over and over again. That would be the right action to take for a customer that received an item that they didn't purchase.  I am looking for Groupon to provide a response and also to refund the money they now have and the purchase that I clicked on that provided me other tickets to the same venue, but for a different act.  Please no more responses about this purchase being nonrefundable  and gifting this purchase to someone else. ( the event is past due)  What an insult. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected]. (Ticket [redacted])Regarding your complaint: I’ve provided more...

specific information in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding.Regards, [redacted] Supervisor Groupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]In ticket [redacted], it was stated:"Hello [redacted]I’m sorry for the trouble you’re having with this purchase! According to the tracking information the item was left with someone on 8/14/17 by [redacted].This Groupon Stores item is sold by a third-party merchant. In the case of any missing products, you should reach out to the merchant directly. They will open a case with the shipping carrier and attempt to locate your package, which has proven to be successful in many situations.I see that you last contacted the merchant on August 28th at which time they advised they would work with the courier. Since this item is sold by Olight Stores you must work with them regarding the status of the delivery.If you have any additional questions, please let me know.Thank you for your understanding.Regards,[redacted] CManagerGroupon Customer Support"Regarding your rejection: We were recently notified by your financial institution that a dispute had been issued against this purchase you made. We recommend reaching back out to your financial institution directly to discuss a resolution. Once a dispute is filed Groupon will no longer be able to assist with any refund discussion for the order in question.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted] ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: our deepest apologies for receiving a...

product that wasn't as advertised. We're happy to issue a full refund back to your original form of payment for the purchase, but we would need to receive the item back before issuing the refund. We apologize for any inconvenience returning the product back to us with the prepaid [redacted] return label.As an apology for the inconvenience, we've issued you $5 in Groupon Bucks. This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied first. If you sign into your account at http://www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint: I can see a refund was already processed on...

11/26.I’ve provided more specific information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support