Groupon, Inc.

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: There seems to be some confusion on the...

specified statement on the deal regarding "Pickup and drop-off from designated meeting points." This is cleared up on the deal page where we specify the meeting location, times that it runs, as well as the clarity that it is for a 1.5 hour tour and not to get on-off throughout the day:"Trolleys operate on a 20-minute pickup schedule from 9:00am to 4:30pm for your convenience. Find a seat and begin your 1.5-hour tour of the history of Savannah."I apologize for any confusion this has caused but we are unable to issue a refund as this was stated in the advertisement for the deal and it is also listed as "ALL SALES FINAL" in the Fine Print of the deal.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I reviewing your account and I see...

that our Service Enhancement Team was able to issue you a full refund in Groupon Bucks for your deal from Midnight Productions due to the merchant closing prior to the stated expiration date of your Groupon.  This was completed on 11/18/2016 via support ticket # [redacted]I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

I should get the full refund of my money when the offered service is not available to use. Groupon should not sell the services which are not available to use. Please provide me the full refund.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi Michael,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm sorry for the trouble you've run into with this. Because of the specific nature of these purchases, being 3rd party Groupon Stores purchases, I'm unable to assist you with this.However, I've passed the issue along to a Groupon Stores Specialist to take a look, and they will follow up with you with more information.In the meantime, please feel free to let us know if you have any questions.Regards, Lance *.ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Yes I'll finally accept a refund and not a credit and they were not correct about my sending to the wrong I.D.  
I need to note that I have not yet received the refund so do not write this off yet. I will contact you and pay my respects and thanks ( to the Revdex.com ) when I finally get it. 
Sincerely,
[redacted]

Hi [redacted] My colleague [redacted] has already reached out several times through the email from [redacted]@groupon.com.  Please reply to him directly there, as he is working with Merchant [redacted] to resolve your issue. For reference, that ticket number is [redacted]. Thank you, [redacted]ManagerGroupon Customer [redacted]

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.It looks like this matter was resolved on 07/28/2016 in Ticket [redacted] when you worked with [redacted].If there's anything else I can...

help with, please reply to her message and I'll be happy to help." Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: It looks like this issue has already been taken care of and we've already issued a full refund for the...

order.I’ve also emailed you directly from [redacted]@groupon.com via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards,[redacted].ManagerGroupon Customer Support

Hi [redacted],I responded to you in the Revdex.com portal earlier today.I'm sorry to hear that you are not satisfied with our refund policy. I'm happy to look into this issue but I wasn't able to find your purchases using this email address. Could you have used an account associated with another email...

address to make the purchases?I'll just need a little more information. Could you please provide as much of the following information as possible?(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue.Thanks for your patience! I look forward to helping you further.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
 
I am rejecting this response because: I did not authorize the transaction 
Sincerely,
[redacted]

Hi [redacted]On 10/30/17 you placed two orders for a reservation at [redacted]. The first order was placed at 8:14 PM CST. This order was held for review by our website's security features. After placing your order, a message was displayed that your order was processing and there would be no...

need to do anything else. The second order was placed at 10:29 PM CST. This order was also held for review by our website's security features.On the following day, 10/31/17, both of the orders you placed were reviewed and accepted. Because you placed two separate orders, you were not charged twice for your purchase. You were charged once for each purchase you made. It looks like you successfully canceled both these orders from your Groupon account, and a refund for each was issued to your original form of payment.I hope this helps clear things up! Please let us know if we can assist you with anything else.

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Typically, we are only able to issue...

a refund or any type of Groupon Bucks credit within the first 3 days of purchase, unless the Fine Print states otherwise or the business has closed. Once we are outside that time frame, the vouchers are considered final sale. Once a voucher is expired, businesses will accept your expired Groupons for the price you paid in accordance with our terms of service.However, since you were promised a refund from a previous ticket, we will go ahead and honor that refund back to your original form of payment. Please allow up to 10 business days for that to post to your statement.While we are happy to make this exception for you today, please be aware that we may not be able to honor exceptions of this nature moving forward.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,[redacted] ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I have checked your order details. The...

fine print has included "Valid operating dates are from September 2 through October 29." Given that this is Final Sale we will be unable to issue a credit or refund for this purchase.However we can help in using the voucher. Please confirm if this is ok with you so that we can escalate the same to our glive team and help you in using the voucher. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: It was a problem with your server and not with me. You only sent me one confirmation email so I couldn't know to cancel one of them. That is fraudulent. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:I'm sorry again for the trouble, and we appreciate your feedback. In circumstances like this, we typically can't...

refund Final Sale deals.However, since you are such an amazing customer, I am able to offer a one time exception in this case.A refund of $216.00 will be issued to your credit card shortly. You will get an email confirmation of your refund within 24 hours. Although it can take up to 10 business days for this refund to be reflected on your statement, it should appear much sooner.While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.Please let me know if there's anything else I can do for you.Regards,[redacted]Supervisor.Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific...

information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]. Supervisor Groupon Customer Support

Complaint: 11079413
I am rejecting this response because:They wrote me an email and said there was nothing more that they can do when they need to return the amount back to my card.
Sincerely,
Lisa [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your threads with my colleagues [redacted].In ticket [redacted], we stated:"Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:On the original screen where you made this purchase, http://www.groupon.com/deals/gl-a-clockwork-orange-new-world-stages, we included a Fine Print section on the deal page. This section will always include all conditions of the deal that you should know before making your purchase. In this case, the deal did clearly state "All Sales Final".As mentioned in our earlier correspondences, a clear process for using your voucher at the merchant location has already been given and is also found in the fine print redemption instructions.However, since these details were included in the deal's Fine Print at the time of your purchase, I am not able to grant any request for a refund for a "Final Sale Live voucher"."In ticket [redacted], we stated:"Hi [redacted]I'm really sorry for any trouble. Unfortunately, this Groupon is final sale, so I am not able to issue a refund.This information is listed in the Fine Print, which can be found on the page where you originally purchased this deal and on the Groupon itself.If you'd like to take another look at any of the details for this deal, you can find them by going to http://www.groupon.com/mygroupons and clicking on View Details beside the deal. Or, pull up the mobile app and go to My Groupons. Once you're there, just click on the deal, scroll down, and the Fine Print will be located below the map.Thanks so much for your understanding.Take care,[redacted]SupervisorGroupon Customer Support"Regarding your rejection: The above comments to you regarding this matter are valid and legal. While I completely understand your frustration, the fact remains that per our refund policy, Terms of Use, and information given to you at the time of purchase, this sale is final, and cannot be refunded.The deal page clearly listed "All Sales Final." As for the claim that this is not binding, I assure you that each deal is subject to the fine print, which again is clearly displayed.If you have any questions regarding this, please see our Terms of Sale: https://www.groupon.com/pages/terms-of-saleSpecifically, it is stated:"By purchasing, viewing a mobile version, printing, accepting, using or attempting to use any Voucher, you agree specifically to the terms on the Voucher and any additional deal-specific terms advertised in connection with and on the Voucher at the time of purchase (the “fine print” regardless of how labeled), the Terms of Use and these Terms of Sale. These rules apply to all Vouchers that we make available, unless a particular Voucher’s fine print states otherwise, and except as otherwise required by law. In the event of a conflict between these rules and a Voucher’s fine print, the Voucher’s fine print will control."While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. At this time, I am not able to assist any further with your particular request and we consider this issue resolved.Regards,[redacted]ManagerGroupon Customer Support