Groupon, Inc.

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint about 2 Groupon purchases for...

16-class pass, uniform, test & graduation belt3I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your refund request for order #[redacted];I’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hi Paul,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence and I am extremely sorry for the frustration caused. I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,NithyaManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I responded to you a moment ago via email from [redacted]@groupon.com.I'm very sorry for all of the back and forth regarding the credit balance of your Groupon account and the refund status of your voucher for the...

chocolate making class. Unfortunately, I wasn't able to locate a Groupon account under the email address you have provided in your Revdex.com claim.I’ve requested specific information in my direct email to you to be able to locate your purchases.  Please reply to me there via ticket #[redacted] and I'd be happy to look into this further.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:First, I notice that you requested that I respond directly to you instead of via the Revdex.com. I will not do that because all of my previous communication has just been passed from person to person, with each person telling me the same thing. I also see that you did not give me any solution, only a message to check my email. In the email you only stated what Groupon has previously stated, that you will not issue a refund. You did also mention that if the business owner had contacted Groupon, (which you know she did), that she contacted the wrong department. I don't know how you can possibly think that is my responsibility. I sent you a copy of the email she sent Groupon stating that the business was closed and she asked Groupon to give me a refund. If she didn't contact the correct department then Groupon should contact her.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/08/28) */
Hi [redacted]
I'm really sorry for the trouble and I appreciate your understanding. I've just issued a $85 refund in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it...

has processed.
Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.
Thanks so much for using Groupon and please let me know if I can do anything else for you.
Regards,
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I'm really sorry for any trouble this has...

caused. I reviewed your account and It looks like this has already been taken care of, but if you need any additional help, please let me know.We've already issued you a full refund and removed this Groupon from your account on 04/03/2017. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.On your account there is an attempt of purchase for [redacted] Instant Oil Change. I see that we attempted to run the charge for this purchase, but the credit card on file was declined. You should have received notices via email after each attempt.In reference to that same card we were able to locate a charge in [redacted] account on 12/28/2017 for an placed order.For security purposes, we are unable to modify anyone else's account without their direct consent. Please have the purchaser of this Groupon log in using the email address associated with their Groupon at www.groupon.com/support. The sooner we hear from them, the better we can assist.If this is not someone you know, we suggest contacting the financial institution that issued this card to discuss this matter further. They will be able to assist you in disputing the charges, and, if necessary, canceling the card so that it cannot be used again.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint: Groupon Live Events are refundable only on...

the day of purchase.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.[redacted]
[redacted]ManagerGroupon Customer Support

Hello Susan,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: Your refund processed successfully on 1/29....

It should appear on your statement as a refund from Groupon, Inc.I’ve provided more specific information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,George *ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because Groupon is selling a product that it is not willing to support. If the restaurant does not honor their voucher, they will only give you a credit for the amount you paid - in my case $16.50. I went to that restaurant because of the voucher and I spent $35 that I had not intended to.  They want no responsibility for the product they sell. They should be up-to-date on what is happening at the restaurants they promote.
Sincerely,
Bob Gendron

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I'm sorry to hear that your item did...

not ship in 2 days. It looks like this issue was resolved by our customer support team. You've been refunded for the item in Groupon credit. This credit is currently available in your account, and will automatically apply to your next purchase on our site.I’ve provided more specific instructions in my direct email to you (ticket #[redacted]). If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:  I have provided this information to them several times and still have received no answers.  As stated in the complaint my credit card information was hijacked from their website in the amount of $572.56 on 5/30/17. The purchase was a Groupon getaway I was told by their customer service that it was hotel reservations.  I contacted them by phone on the very day the fraud occurred.  I have subsequently contacted them through [redacted] where I was also requested to send the same info,  I did so to no avail.  The last 4 digits of the card used is [redacted]. The only email is [redacted]@hotmail.com.  Since it is impossible to call them I would be happy if someone from their firm would call me at [redacted]
Sincerely,
[redacted]

Customer Information:[redacted] 
[redacted]E-mail: [redacted][email protected] that led for Revdex.com : [redacted]cx orders page : https://cs.groupondev.com/users/[redacted]Refund has...

already been issued to customer account in Groupon Bucks on 24th Nov 2015 and response has been sent from our end to customer the same day.Refund of $35 in Groupon Bucks is issued to account. This credit is available for use already.Hence this complaint is already been resolved from Groupon end as per customer request

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I have notified a Groupon Stores...

specialist who is reviewing your request. Please stay tuned for an update via email.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm very sorry for the trouble. I have...

reviewed your most recent comment and all internal Groupon correspondence. For the safety and security of Groupon, we often review accounts for potential risks. Upon reviewing your account, as well as the disputes you have initiated with your financial institution against our company, we have made the decision to deactivate your account. This decision cannot be appealed.Since you have already submitted dispute for your orders and received refund through [redacted], we are unable to issue refund for your vouchers nor we are unable to provide the vouchers. If you have additional questions about our Terms of Use, you can read them by going to www.groupon.com/terms. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Complaint: [redacted]
I am rejecting this response because: I have no way of getting in touch with them. I have the original email they sent me, confirming my purchase.  When I try to access the the mail, I am not able to. I have the receipt from the post office and I'm pretty sure the post office have camera,  and if the cameras are in working order it will clearly show me sending back the package. The estimated date was January 25, 2016. I have no reason to lie, I did send the package to the Missouri address that was given to me in  the email. I have call groupon countless of time and they refuse to help me at all. I think that groupon knows that they did get the package but trying to make excuses for this company. When I made the purchase ,I clearly order a small, the company took it upon themselves  to send me whatever size they felt like sending me and on top of that I had to pay to ship the item back to them. Tell me how is this fair. At this point I don't want the item I just need my money back. You expect to take my money and I have nothing in return. How is that fair? You tell me!
Sincerely,
[redacted]

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint, I apologize for your experience...

and that you did not receive your ordered item. Our tracking indicated the item was delivered to [redacted] MD on May 09. Unfortunately, we do not have any further delivery information beyond the tracking number provided. My sincere apologies that we were not able to do more to get this order to you.Our records indicate that your order was fully refunded back to your original form of payment on 5/12/17I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support___________________________

Hi [redacted]One of our supervisors, [redacted] sent a direct email to you earlier today (6/7/16) via email from [email protected]. [redacted] responded:"For the safety and security of Groupon, we often review accounts for potential risks. Upon reviewing your account, we encountered a violation of our Terms of Service and closed the account. This decision cannot be appealed.Please discontinue use of our website and our services immediately and note that we are preserving all rights to pursue further action -- should it be necessary -- to preserve the integrity of our program and the best interests of our company.Also, It is not our policy to issue a refund for an expired or expiring Groupon.If you are unable to use your Groupon before it expires, you can still use it for the price you paid. For example, if you paid $15 for a Groupon that has a $30 value, after expiration your Groupon should still be worth $15 toward the products or services originally offered in the deal.If you have any trouble with this, please let us know.However, I can send you the unused Groupons for you as an attachment and you can print it like any other document and use those Groupons for the paid value."[redacted] will be able to provide you with any of your unused Groupons and attach them in an email to you for you to redeem, however, we will be unable to issue you refunds for any unused vouchers.  If you have any additional questions, please reply to [redacted] from his direct email to you and he will be able to further assist you.Regards,[redacted]ManagerGroupon Customer Support