Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: I’m so sorry to hear that you’re unsatisfied by your latest Groupon experience. I am a manager here at Groupon, and I am happy to look into this further for you.I have to apologize for the delay in response here. We've been inundated with an unusually high email volume and are working to respond to inquiries as fast as we can. Of course, this is not the experience we want you to have when using Groupon. Unfortunately, the order placed on 08/11 was in pending status and was cancelled on 09/01. The new order for the same deal was successfully placed on 09/02 using the [redacted] credit card number ending with [redacted] As per the fine print in this deal, it takes 7 business days for the delivery and the good news is your product is on its way and will be delivered on 9/10/2016. If you'd like, you can keep an eye on your shipment's progress by visiting http://www.[redacted].com/Tracking. Your tracking number is [redacted]
I have issued $5 in your Groupon bucks account as an apology for the delay in response.Thank you so much for your email, and please let me know if I can do anything further to help.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]In ticket #[redacted] it was stated:"Hi [redacted]My name is [redacted] M and I am a manager here at Groupon. I am reaching out to you regarding a recent complaint you filed with the Revdex.com.Sorry for any trouble with this deal.On the original screen where you made this purchase, http://www.groupon.com/deals/r-p-enterprises-jiffy-lube-wichita, we included a map and list of locations.I'm sorry to hear that you're not interested in visiting this location. However, since this information was included on the deal page at the time of your purchase, I am not able to issue a refund past 3 days from the purchase date. If you’re unable to use a Groupon, a friend or family member can use it instead (unless the Fine Print indicates otherwise).Another option you have is to Trade In you voucher for another deal! Here's how:Head to My Groupons on the mobile app or website. Don't have the mobile app? Download it here.Select your dealSelect Trade In NowFollow the instructions to Trade In your voucher for a new dealTake your time finding the right deal!You can start or restart the Trade In process up until 14 days after this voucher expires. If the deal you find is less than the amount you originally paid, we'll leave the difference in Groupon Bucks to apply to a future purchase.Please let me know if you have any other questions or if there is anything else I can do to help.Regards,[redacted] MManagerGroupon Customer Support"Regarding your rejection: Here at Groupon, we do our best to make the terms and conditions of every deal available to our customers at the time of purchase. We put any pertinent information in the Fine Print section, but we also include other resources. For instance, we always include a link to the merchant's website so you have the option of investigating them before you make the purchase. This way, if there is anything about the merchant's services that won't work with your needs, you will know this before you purchase the deal.Unfortunately, since we are outside our 3-day return window for local deals, I'm not able to issue a refund in this case.You can still Trade In you voucher for another deal. I checked our site and found another oil change Groupon within the area you mentioned in Augusta, GA. Here is the link for your convenience: https://www.groupon.com/deals/steve-s-auto-serviceWhile I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases, however I am not able to assist any further with your particular refund request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 6, 2015/08/31) */
Contact Name and Title:[redacted] CS Manager
Contact Phone: X-XXX-XXX-XXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I'm sorry for the trouble you've experienced...

with your deal.
Our Customer Support team moderates Revdex.com requestswe help customers who use Groupons at our partner businesses. I'm sorry for any confusion!
The best way to get the help you need is to contact your Groupon account representatives. You can find their direct contact information by logging into your Groupon Merchant Center at merchants.groupon.com and clicking the question mark icon at the top right corner of the screen. You can also contact our Merchant Support team by email at [redacted]@groupon.com for assistance.
Again, I apologize for the confusion, but once you've reached out to our Merchant Supporters, they'll get back to you shortly. Thanks for your understanding!
Regards,
[redacted]
Manager
Groupon Customer Support

Complaint: [redacted]
 
I am rejecting this response because:I truly appreciate Groupon's offer of $318.  There are a few things that are of concern: 1) My son, [redacted] is out of the country, and is not expected back anytime soon/may be passed 180 days 2) Depositing it into [redacted]'s account will make it inaccessible to [redacted] and to  I, the recipient of the gift/groupon.  3)[redacted] does not have access to email, Groupon, wifi while out of the country.  Before [redacted] left, he emailed Groupon stating I would have access/authority, ect to the groupon.  Something Groupon had requested [redacted] to do.  [redacted], No, I still want to use it, it is just that my mother, [redacted], is who the groupon is for. It is a gift for her. Groupon, however, will not give her access to talk to you or the hot air balloon company because the groupon is in my name. Please grant access for [redacted], at [redacted]@msn.com, to my account. I grant access to her. Thank you, [redacted]   Is it possible to deposit the Groupon bucks into my/Theresa Marion's  Groupon account?  
Sincerely,
Theresa Marion

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: I'm sorry to hear about your...

disappointing experience!I double checked and would like to confirm that the return label was provided to you on 10/9/2016. You can keep an eye on the progress of your return by signing into your account at www.groupon.com/mygroupons. Just click "View Details" and then "View Return Status."Please allow 2-3 weeks (or sooner) for your return to be received and refunded. Within 3 business days of receiving your return, we'll issue the refund to your original method of payment and send you a confirmation email to let you know it's been processed. Keep in mind that it can take up to 10 business days for the refund to appear on your statement once it's been issued.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm sorry to hear about your...

disappointing Groupon experience! We appreciate receiving feedback like yours, as we use it to review the deals we run on our site. We also address these kinds of issues with the business directly to ensure they don't happen again.To help make up for the trouble, I have issued $20 in Groupon Bucks to your account. This credit will be available for you to use shortly. Unfortunately, we will not be able to process any refund to your credit card as you had requestedAny Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I sincerely hope you find your next Groupon experience to be more enjoyable! Thank you again for taking the time to send us your feedback, and please let me know if there is anything else I can do to helpI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]I apologize for the frustration with this purchase. Typically we have all Groupon Live tickets available shortly after the deal is closed. Luckily, we were able to get your tickets to you a few weeks ago. I've gone ahead and issued $5 in Groupon Bucks to your account for use towards your next purchase, as an apology for the delay.This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied first. If you sign into your account at www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.I'm very sorry for the inconvenience. Please let me know if you have further questions.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for any trouble you had redeeming...

your purchase. I see where you contacted us on 12/18 and we replied requesting more information regarding the specific deal you were having trouble with on 12/21 (Ticket [redacted]). In addition to email, you can use our support page to request a call back from our support staff or initiate a live chat https://www.groupon.com/customer_support .If you provide more information regarding the deal and any steps you've taken already to resolve the matter directly with the merchant we can investigate further.Please reply to me directly via email (Ticket [redacted].Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I paid for voucher in USD, the refund should be in USD if you cannot convert inside the groupon credit. Then an acceptable refund for same amount what I paid back to my credit card . I don't care what my credit card company charged me then. I have contacted new paper company in Chicago about this and they will investigate about this scheme. The reporter is the one who broke the story when the class action lawsuit against you about expiring voucher.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: no email was provided or sent in regards to this request. No solution has been provided.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Should the refund not be received within 10 business days. I will reach out to [redacted] the manager from the previous email.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including the reply my colleague [redacted] sent on 1/20/17.Regarding your complaint: While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved. Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint. I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It's unfortunate that Groupon was unwilling to deal with me directly as this was an easy fix. Thank you for bringing about a quick resolution and ensuring I received what I payed for.
Sincerely,
[redacted]

Complaint: 11023603
I am rejecting this response because:The initial issue is still not solved.  I still have an outstanding credit on my groupon acccount that I would like refunded back.  This was a duplicate charge and an error on your end.
Sincerely,
Liang [redacted]

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.It looks like your issue was resolved as requested and your refund...

has already been processed on 08/12/2017 to the paypal account you have used for the purchase. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understandingRegards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I've double-checked your account and can confirm that the refund...

has processed to your [redacted] card on 5/9/17. This should reflect on your bank statement within 10 business days.I’ve provided more specific details in my direct email to you. If you have any additional questions, please reply to me there via ticket #[redacted].Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:We have processed a full refund for your...

[redacted] Photography voucher as of 7/3/17. I’ve provided more specific details in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I'm sorry for any trouble with this...

purchase. Unfortunately, we are not able to assist you with a replacement here and it looks like the deal is also sold out which makes it difficult for us to place a new order for the same. We understand this might be frustrating but we are sorry we are unable to assist in replacing/ reordering a new product here. You can still return the damaged pair and receive a full refund for the same. To return the item, just click the download link in the previous email to access the PDF, and print it like you would any other document. Once you've done that, place the label on your return shipment. For future reference, you can generate a return label on your own within 14 days of receiving a product: visit http://gr.pn/GoodsReturns to see how.You can keep an eye on the progress of your return by signing into your account at www.groupon.com/mygroupons. Just click "View Details" and then "View Return Status." Please allow 2-3 weeks (or sooner) for your return to be received and refunded. Within 3 business days of receiving your return, we'll issue the refund to your original method of payment and send you a confirmation email to let you know it's been processed. Keep in mind that it can take up to 10 business days for the refund to appear on your statement once it's been issued.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support