Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint.I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi Sanjay,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Bethany...

M.ManagerGroupon Customer Support

Hi [redacted]Thank you for your reply, and I apologize for any delay in my response.I would like to assist you as best as possible, as you're a very good customer of ours. I want to be frank with you: as there are so many orders on your account, it is extremely difficult to research each individual one without some direction as to which orders you're referring to. While I can completely understand any frustration on your end, this request is vague, and difficult to fulfill. Without knowing which items you sent back to us, there's no way to track if any particular order was owed a refund or if it's an item you kept.What I'd like to offer is a credit to your Groupon account that would serve the purpose of making up for any trouble with past orders. If you'd agree to it, I'd be happy to issue you a credit of $150 in Groupon Bucks to your account. As you know, Groupon Bucks apply automatically to any future orders, and don't expire for 180 days.Regarding the separate return of Groupon Goods items: while it is true that some items may arrive in the same box, not all items are returned in the same bulk they are delivered. For that reason, we always require customers to print the free shipping return label and make sure that each item is sent back separately. This is specifically to avoid these issues with return shipping. As the returns are free of cost to the customer, it's the best way to track each refund.Again, I apologize for any inconvenience. Please reply and let me know if you'd like me to issue this credit to your account.Regards,[redacted]Groupon Customer Support

Initial Business Response /* (1000, 6, 2015/09/15) */
Contact Name and Title:[redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for...

the trouble.
It looks like this issue was resolved via email on 8/25/15. Based on your reply to that email, it seems like you may be expecting the return labels to be mailed to you. I do want to clarify that the return labels were actually attached to the email that was sent to you on 8/25, so you'll need to download and print those pre-paid return labels and then follow the instructions for affixing them to the package.
If you have any further questions, please let us know.
Regards,
[redacted]
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (3000, 8, 2015/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not receive the above mentioned email from[redacted]. I did receive an email with the shipping labels and returned the package as instructed. I have yet to receive my refund and it has been close to 3 weeks.
Final Business Response /* (4000, 17, 2015/10/02) */
Contact Name and Title: Groupon
Hi,
A full refund has been processed on 28th September for $355.66.
I hope this helps.
Regards,
Groupon
Final Consumer Response /* (2000, 19, 2015/10/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint. I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

--------------------- Complaint Case Details: ----------------------Deadline: Due by 8 PM CST on 5/4/2016.Customer's email address: [redacted]The ticket that lead to the Revdex.com case: [redacted]The customer's orders page: NAThe link to the Revdex.com thread:...

[redacted]
[redacted]----------------------------- DRAFT -----------------------------Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]
Regarding your complaint: I've contacted our appropriate department to research this further. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Contact Name and Title: [redacted] Manager
Contact Phone: [redacted]
Contact Email: [email protected]
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble.
I'm sorry for the confusion! I...

double-checked, and your Groupon processed successfully with a discount of $5 applied, so you were only charged a total of $15. You purchased this deal twice but this code was only good towards a single Local deal so it won't apply to the second purchase.
If you sign into your account at www.groupon.com/mygroupons, you'll see a list of all your purchases, including this one. Next to each, there's a link that says "View order details." You can click that to see any Groupon Bucks or discounts that were applied, what card you used for your purchase, how much that card was charged, and the full purchase price of the Groupon.
I hope this clears everything up! Let me know if you have any further questions.
Regards,
[redacted] M
Manager
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]groupon.com.Sometimes, our featured businesses' appointments fill up more...

quickly as the expiration date approaches. In these situations, we ask that our merchants accept your Groupon for the full value and schedule your appointment for a date that falls after the deal's expiration, if necessary. Additionally, if you do not reach out to the business to schedule before your Groupon expires, it will still be redeemable for the amount you paid.I’ve reviewed your request for a refund, but unfortunately, this Groupon is non-refundable. Please be aware that due to our return policy, we can only offer refunds within three days of purchase for Local deals. However, Groupon Local vouchers are fully transferable, which means you can give your voucher to a friend or family member to use instead if you're not interested in using it. If you’d like assistance using your Groupon, I’d be happy to help.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]Supervisor Groupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I believe this is a fraud. Groupon.com sold me an item that had no longer existed in the market. Groupon.com shall fully responsible for ensuring products/services they are selling are legit. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I’ve provided more specific instructions in my direct email to you....

If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: First off, my apologies for the trouble...

that you experienced with this deal, as this is never the experience that we want our customers to have.It looks like we've processed a refund to Groupon Bucks for this deal in the amount of $22. These Bucks are available immediately and will automatically apply to future purchases (with the exception of Market Picks deals) until they run out. You can see your available balance by signing into your account at https://www.groupon.com/mygroupons.The amount that you were credited is the amount that was paid for the voucher. We are unable to refund or credit an amount that is in addition to the amount actually paid for the deal at the time of purchase. The original purchase was dated 10/02/17 and paid through [redacted] in the amount of $22.I hope that helps to clarify things. If you have any additional questions, please reply to me through the direct correspondence from [redacted]@groupon.com.Thank you for your understanding.Kind regards,[redacted] ManagerGroupon Customer [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted]. on March 13th.In ticket [redacted] stated:"I understand you said that they were originally supposed to be open on Sundays and Mondays. Looking at the merchant's website, it does appear they are closed these days. Additionall, I have reviewed the deal and no edits appear to have been made to this deal copy."While you state that the merchant has changed their hours of operation on their site, the Groupon feature was never dependent on a specific day of the week or time of day, so this would not change the terms of our refund policy. As the Groupon will still be honored by the merchant during the hours of operation they currently list on their website, this is not a case of false advertising.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] your complaint: I'm very sorry for the trouble you've...

experienced trying to redeem this Groupon, and I can absolutely understand your frustration. I've just issued you a full refund and removed this Groupon from your account. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Prabu PManagerGroupon Customer Support”Tell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint: The purchases dated 05/07/2016 were flagged by...

our site's internal security to be further reviewed before it would be processed successfully. I sincerely apologize for the delayed resolution here but I assure you this process is in place only for our customer's protection as we take security, and customer's payment security specifically, very seriously.The refund of $137.78 was already processed on 05/08/2016 to your Credit card.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: The purchase was flagged by our site's...

internal security to be further reviewed before it would be processed successfully. I sincerely apologize for the delayed resolution here but I assure you this process is in place only for our customer's protection as we take security, and customer's payment security specifically, very seriously.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected]. I'm sorry you didn't get a chance to use your [redacted] ticket...

purchase. That's never the experience we want you to have when you make a ticketed purchase. While our Local purchases (such as restaurants or bakeries etc) do have a 3 day cancellation window, the purchase that you made was not a Local purchase. The purchase made was a [redacted] ticket for a ticketed event; Per industry standard ticketed events have specific cancellation policies and in this case it was listed on the deal page. Unfortunately, since this was a FaxXchange ticket purchases, we're not able to offer refunds after you buy them. Additionally, once the selected date has passed, the ticket has no value. We always do our best to explain this clearly in the Fine Print on the page where you buy the deal. I'm sorry if anything about this was confusing. I've included all relevant information from the original Fine Print below: "Promotional value expires Oct 11, 2017. ALL SALES FINAL, subject to the [redacted] Guarantee. Groupon promo codes may not be used for this offer. [redacted] Terms and Conditions apply. Groupon Extraordinary Event Policy does not apply. Contact [redacted] at groupon@[redacted].com with questions. Review event location and ticket note before purchase (games/events listed may take place in other cities and some options are add-ons, not tickets). Price listed is the lowest available price at the time tickets are made available via Groupon." Again, my apologies that I'm not able to help with your request. If you have any additional questions, please let me know. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I've checked your account and see that...

your refund processed successfully on 12/20/16 to the card ending in [redacted]. It should appear on your statement as a refund from Groupon, Inc.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there via ticket [redacted]Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
Ok thank you, hope to get this cleared soon.
Sincerely,
Kevin [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint about a refund for purchases that you have...

yet to receive. I do apologize as I do not have access to those orders. While reviewing your request, given the email address provided, I am unable to view either order.I understand that you purchased in July, however, I am showing that first purchase being made on this account was 08/26/2017. Is it possible that the order was processed via another account associated with a different email address?I’ve provided more specific instructions in my direct email to you on additional information that I will need in order to best assist you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support