Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Refund request for the Best Western...

[redacted] Hotel Wedding & Conference Center Groupon.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from s[redacted].Regarding your complaint: I double checked and it appears that you...

were already provided with the Groupon bucks refund on 12/26/2016 as per your request. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I'm really sorry if your purchase...

wasn't all you hoped it would be.We have issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statementThank you for your patience, and please let me know if you have any additional questions or concernsI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I’ve also emailed you directly from [email protected] via Ticket [redacted] please reply to me there if you have any further...

questions.Regarding your complaint: I've given the troubleshooting steps to login to your account. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I know the reason that you do not want to offer me the exchange is because a promo code was used, to his was an error on your companies behalf, not on my behalf. You sent the wrong item! I have no problem returning the set I received, but I do want the set I ordered without having to wait for the refund to order them! This is horrible customer service on Groupons behalf and I will make sure to let everyone I know, know how terrible you all have been. 3 weeks and still no call from a supervisor that speaks volumes about this company. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Return/Refund requestI wasn't able to locate...

your purchase with the information provided. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm sorry for the issue you had with the...

service from [redacted] Salon. Normally purchases like this would not be eligible for a refund after 3 days from the date of purchase. In this case we can make an exception and issue a refund in Groupon Bucks to your account. This credit is available in your account immediately. They apply automatically to purchases on our site until they run out. You can see your current balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.The [redacted] Salon voucher is not eligible for a refund but can still be used with the merchant even though it is expired. You can use the voucher for the amount paid toward the normal cost of the listed service and pay the difference.If you have any additional questions, please reply to me via my direct email (Ticket #[redacted]).Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted], Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. Regarding your complaint: Unfortunately, this Groupon is final sale,...

so I am not able to issue a refund. On the original screen where you made this purchase, http://www.groupon.com/deals/viator-river-street-riverboat-company, we included a Fine Print section on the deal page. This section will always include all conditions of the deal along with any information that you should know before making your purchase. In this case, the restriction in question is found on the Viator Voucher Terms page, which can be accessed directly from the Fine Print: ""Groupon voucher Terms of Sale and Extraordinary Event Policy do not apply. See [redacted] voucher terms under [redacted] Vouchers" here."" https://www.viator.com/terms-and-conditions#vouchers I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer Support

Complaint: [redacted]
I am rejecting this response because: They are scamming again. I just checked the My Groupon site under my name and there is no refund, no Groupon bucks. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 I would therefore like to request an exchange in the form of Groupon bucks to be used within 24 hours.  Thanks
Sincerely,
[redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. Regarding your complaint: If the shipping information for an...

order contains an old address, this may be because your billing address is out of date. We recommend double-checking the billing information for your credit card by clicking the "Credit Cards" link in your "My Account" page. From there, you can update any invalid or outdated information. For future reference, you can edit or cancel your Groupon Goods order within two hours of purchase when accessing your My Groupons page through a browser. From a computer, sign into your account at http://www.groupon.com/mygroupons. Then, click "View Details" next to the order you'd like to change. If you see “Edit order” on the left-hand side of the page, just click that link to edit or cancel (this includes editing an address). Since you reached out to us directly and the address was not updated or removed from the account, I have gone ahead issued you a full refund for the 1 order sent to the old address. Please allow 1-10 business days for this to be reflected on your statement. I have also removed the old address, [redacted] Crystal City, Missouri, United States 63019, from your account history so that it will not be defaulted to again. If you need assistance in the future and wish to speak with someone, please visit https://www.groupon.com/customer_support, where you can schedule a callback from our support team. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: It seems you and Megan have been communicating via the [email protected] emails and that she has issued you the Groupon Bucks mentioned and this would seem to have resolved the issue from everything we are seeing here. I will follow up just to be sure though. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Eric *.ManagerGroupon Customer Support

Hi [redacted]
No problem. I just issued a full refund back to the credit card you used for this purchase instead. Please allow up to 10 business days for this to be reflected on your statement.Regards,[redacted]Groupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your Groupon account issue;I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted],Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. For your security and to prevent any future unauthorized purchases, your account has been deactivated. I want to assure you that our...

customers' security is our top priority and that we use industry standard tools to keep your information safe. You can read more about our privacy and security policies here: http://www.groupon.com/legal.Additionally, I have issued a refund to your [redacted] ending in [redacted] for the Groupon purchased without your consent. Please allow up to 10 business days for the refund to appear on your statement. We have also removed the credit card on file in your account. If you would like me to reactivate this account, I am happy to help. We strongly suggest that you use an email address other than the one originally associated with it. If you provide us with a new email address, we'd be happy to reactivate the account. If not, we can reactivate the account with the previous email address. Please let us know which option you prefer.Alternatively, if you would like this account to remain deactivated, I can email you any Groupons that you have yet to use.My apologies again for the trouble. If you have any additional questions, please let me know.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It appears you've already worked with our...

[redacted] staff and had your issue resolved. $90 in Groupon Bucks were issued to your account on 12/26/17 as an exception.If you have any additional questions, please reply to me via my direct email (Ticket [redacted]).Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

We have gone ahead and exchanged your voucher for [redacted] for $25.00 on 5/17/2017. You received a confirmation email with the details of your Trade In.The Groupon Bucks you’ve received from this Trade In are eligible towards any Local deal on Groupon.Remember, you must complete purchase of a new...

voucher within 24 hours. If you don’t purchase a new voucher within 24 hours, your original voucher will be reinstated to your account and the Groupon Bucks you received will expire. I checked your account, and it looks like Groupon Bucks were used on a purchase on 5/18/2017.If the price of the new voucher you select is more than the Trade In value of your original voucher, the remaining balance will be charged to your credit card on file.Thanks again, and please let me know if I can help you further.[redacted]Supervisor.Groupon Customer SupportTell us why here...

Hi [redacted]Sorry for any confusion!It looks like your issue has already been taken care of, but if you need any additional help, please let me know.Your order was refunded to Groupon Bucks on 1/28/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Groupon Bucks are available immediately in your account. There's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.com. They apply automatically to purchases on our site until they run out. You can see your current balance in the top right corner of the page when signed into your account at [redacted]I hope this clears everything up! If you have any other questions, please let me know. Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: I am very sorry for the disappointing...

experience you had with this purchase. I do see that you have been in communication with our Goods Team Representative, [redacted]. She will continue to keep an eye on the return tracking for this TV to ensure your refund is processed as quickly as possible. I have also added $50 in Groupon Bucks to your account to help make up for the bad experience.I’ve provided more specific instructions in my direct email to you (Ref. #[redacted]). If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I just checked the tracking information for your order ([redacted]) and fortunately, it looks like it was delivered on May 30, 2017.  I want to apologize for the amount of time it took for you to receive this package. To help make things right, I've issued $10 in Groupon Bucks to your account. This credit is immediately available for you to use, and will automatically apply to your next purchase on our site. This credit will expire in 180 days.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support