Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I’ve provided more specific instructions in my direct email to you...

about the request. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Complaint: [redacted]
I am rejecting this response because:The issue has still not been resolved.
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/07/28) */
Contact Name and Title: [redacted] Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry...

for the trouble. It appears that you were refunded for this purchase on 7/16/15. Should you need any further assistance, please reply to[redacted] last email.
Thank you for your patience and understanding.
Regards,
[redacted]
Manager
Groupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: You should have received an email...

confirming this purchase with all the information you need. If you don't have that email, you can also find a breakdown of the transaction for any Groupon you've purchased right in your account.The amount paid for [redacted] Magazine Subscription was $2.70. I've checked your account and it appears that your Groupon was redeemed by the business on Apr 07, 2017. If this seems like it may be an error, please let me know and I'll gladly investigate this further.We're always happy to help facilitate redemption for our customers. We want to do everything in our power to resolve this issue for you, so I'd be happy to reach out to the business on your behalf once more to get this straightened out. With that said, while we're doing everything we can, I can't guarantee that we'll be able to resolve this in a timely fashion. If you prefer not to wait for a resolution, I understand and can issue a refund to your original form of paymentI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]Supervisor Groupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: Sorry for any trouble! I can confirm that...

your refund processed successfully on March 28, 2017 (         [redacted] and on April 4, 2017 ( [redacted]. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. If your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status. Please let me know if I can be of any further assistance.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: If you wouldn't mind replying to the email...

I've sent I'd be happy to look into this for you immediately.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I have not received any messages from [redacted] . What is the email you are using?
Sincerely,
[redacted]

Complaint: 11151675
I WILL NOT SEND ANYONE A COPY OF MY BANK STATEMENT!! YOU HAVE ALREADY STOLE MONEY FROM ME USING MY DEBIT CARD, DO YOU THINK I AM STUPID ENOUGH TO ALLOW YOU MY BANK ACCOUNT NUMBERS SO YOU CAN STEAL EVERYTHING I HAVE?? YOU PEOPLE ARE DAMN JOKE.
I am rejecting this response because:
Sincerely,
Pamela [redacted]

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I'm so sorry for the trouble you've had redeeming your Groupon with...

[redacted].On the original screen where you made this purchase, http://www.groupon.com/deals/my-gadget-geeks, we included a description of the terms of the deal and a Fine Print section on the deal page. This section will always include all conditions of the deal that you should know before making your purchase.I've double-checked your account and see that you purchased the option for Glass-Only Replacement for an iPad 1,2,3 and 4. In this case, the fine print restriction in question is: "Valid only for option purchased." The original Fine Print and terms always apply—even after the Groupon expires. Since this deal stated it was valid for glass replacement for an iPad 1,2,3 and 4., after the promotional value expires you'll still be able to redeem your Groupon for glass replacement for an iPad 1,2,3 and 4 and apply what you paid toward the purchase. Unfortunately, this deal is not valid for repairs on iPad Minis.The business is only obligated to honor the expired Groupon for the original offer. Always be sure to double-check the Fine Print on your voucher before using it.I'm sorry to hear this will keep you from using your Groupon. However, since this restriction was included in the deal's Fine Print at the time of your purchase, I am not able to issue a refund past 3 days from the purchase date. If you’re unable to use a Groupon, a friend or family member can use it instead (unless the Fine Print indicates otherwise).If you have any additional questions, please reply to me on the direct email I sent, via ticket [redacted]Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for any confusion with...

your request. I was unable to find such deal which you are referring to under your account with the email address "[redacted]@gmail.com". I'm happy to help, but I'll need some more details first. If you could you please provide as much of the following information as possible, I can certainly look into this for you.(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find your purchase and look into this issue. To expedite this process in the future, it's helpful if you include specific purchase details in your initial request.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
 Also, this acceptance is contingent on my groupon bucks not being taken away once I accept. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint: It looks like you inadvertently created a...

duplicate account using an email address [redacted] You purchased this Groupon using this account, which is why it is not viewable in your correct account.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket [redacted], it was stated:"Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for any frustration, and for all the back and forth.We have reviewed your request, but unfortunately will not be able to issue a refund for this purchase. As communicated previously, for this event, all sales are final.This information is listed in the Fine Print, which can be found on your voucher and the page where you originally purchased this deal, https://www.groupon.com/deals/gl-chris-young-73As we understand you were attempting to apply a 20% off discount code to your order, to make this right, we’re issuing you $16.00 in Groupon Bucks. This credit is available for you to use immediately and will expire in 180 days.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.Regards,[redacted]SupervisorGroupon Customer Support"Regarding your rejection: Thank you for your patience, and I am truly sorry for any inconvenience this may have caused.After investigating this matter further, we did not find evidence to suggest your account was used in an unauthorized manner.Unfortunately, I'm not able to issue a refund in this situation. Our GrouponLive event deals are considered ticket purchases. As such, they are non-refundable. We always want you to be aware of all the conditions for a deal before you make your purchase. That's why we included a Fine Print section on the deal page, https://www.groupon.com/deals/gl-chris-young-73. In this case, the restriction in question is: ""Final Sale."" I see that [redacted] has issued $16.00 in Groupon Bucks to your account on 01/11/2018 for the discount amount. The credit is ready to be used and will expire in 180 days. Groupon Bucks automatically apply to your future purchase.If you’re unable to use a Groupon, a friend or family member can use it instead (unless the Fine Print indicates otherwise).If you are concerned about the security of your account, we recommend changing the email address and/or password associated with it. To do this, please visit www.groupon.com and sign in using your email address and the password that you set when you made your first purchase or created your account.Once you are signed in, you will see your name at the top right corner of the website. Place your cursor over your name and click on "My Account" from the menu that drops down. From here, you can update your account information (including your email address, password, and credit card).While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]. I responded to you a moment ago via email from [email protected] ticket # [redacted] it was stated:"I am truly sorry to hear about the experience you had with your latest Groupon stores Order.This order you had the issue, is sold by a 3rd party merchant. As you were informed, they're supposed to take care of the fulfillment, delivery, and quality of the item you've purchased. Which is why, our front-line has asked you to get in touch with them.We were recently notified by your financial institution that a dispute had been issued against a purchase you made—specifically, your Groupon for Platinum Thrust Rabbit Vibrator. We recommend reaching back out to your financial institution directly to discuss a resolution.For future reference in order to contact the the 3rd party merchant:• Sign into your account at www.groupon.com• Find your name in the top right corner of the page• Place your cursor over your name and the account menu will drop down. Select "My Groupons"• Next to your Groupon, click "View Details," which will take you to the Groupon Goods Marketplace customer sign-in• Sign in with the email address and password you use for Groupon, then click the "Contact Merchant" buttonThanks so much for using Groupon and we appreciate your patience.Regards,[redacted] RManagerGroupon Customer Support"Regarding your complaint: While I truly understand your frustration at this point, unfortunately, we are unable to further assist due to the dispute that was filed. Once a dispute is filed, we have to let the process run its course. I would recommend reaching out to PayPal for more information regarding the status of the dispute.In addition, we currently do not see any messages that were sent to the merchant through our Groupon Stores portal, which is why you haven't received a response. We would be happy to walk you through that process by phone, but until that step is completed, we're unable to take additional steps. We need to allow the merchant the opportunity to make things right. But the merchant cannot do that if they don't know that something is wrong.If you would like assistance with reaching out to the merchant, please let me know by responding to me through the Groupon email.While I understand that this outcome is not the one you requested, we have done our best to assist you and have provided you with the best solution available in this circumstance. We hope to regain your trust in the future, but unfortunately, we have to consider this particular issue resolved.Thank you for your understanding.Regards,[redacted] ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint about your purchase of the One-Year...

Membership to Headspace. I do apologize, but we are unable to issue an adjustment for a purchase that is showing as redeemed, in addition, it is able to be used via [redacted] devices. Per the merchant's site:https://www.headspace.com/There is a link that will take you to [redacted] to download the app.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I feel that the way that website is designed makes it very difficult for a normal and prudent person to understand and is not  clear.  When I see something stating for me to update my credit card, it would indicate to me that there is something wrong with my credit card, I immediately attempted to correct it and learning that it was fine.  I realize that I can  return the unwanted five pairs of boots which  creates a definite inconvenience going back and forth to the post office to return them as well as have five unwarranted charges on my credit card over the holidays.  The instructions on the website is not very clear and it doesn't make sense  that an order can't be stopped when it is in the processing stage unless it is designed to do that, and have to deal with an hour wait time to talk to someone.  I tried to talk to someone within that two hour window.  It is just not right.
Sincerely,
[redacted]