Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint. I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hi [redacted]Thanks for your email, and I apologize for any trouble.It looks like this matter was resolved on 08/25/2016 in Ticket #[redacted] when you worked with [redacted]If there's anything else I can help with, please reply to his message and I'll be happy to help.Thanks again,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I double checked and it appears that you...

were already provided with the Groupon bucks refund on 01/25/2017.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I'm sorry for the trouble. According to our records, we did not have site issues on that day that these items were purchased. Unfortunately we aren't able to refund all of the items that were purchased on November 26, 2016, but given the circumstances, we can make an exception for one.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: 12136936
I am rejecting this response because: I asked for my money back NOT for Groupon Bucks. I emailed them about this about 5 times so far but they have not responded. It was the company whose services they accepted and I paid for through them that would NOT do the work. Consequently they owe me my money, not Groupon bucks.
Sincerely,
Virginia Eckroade

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]m.Regarding your complaint, I'm very sorry for the issues your...

girlfriend has had with the merchant for the carpet cleaning service. This is never the experience we want our customers to have, and I completely understand how frustrating this must have been.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Tell us why here...Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]. I responded to you a moment ago via email from [redacted]@groupon.com.In ticket [redacted], it was stated:"Please understand, the Groupon you have purchased is final sale, so we are unable to issue a refund, once the purchase is complete. This information is listed in the Fine Print, which can be found on the page where you originally purchased this deal and on the Groupon itself.I totally understand your issue. As, the price for both the shows (Saturday August 12, 2017 / 1:30pm - 4:00pm (VIP Entry at 1:00pm) and Sunday August 13, 2017 / 1:30pm - 4:00pm (VIP Entry at 1:00pm)) are one and the same. I would request to you to get in touch with the Merchant using the following email address: [redacted]@goldstar.com with the standard subject line of: GS/GRPN [redacted]."Regarding your complaint: While I can completely understand how frustrating this situation has been, and I wish this was not your experience, particularly on your first order. However, as these live events are final sale at the time of purchase, and we do confirm the purchase after it's completed, we unfortunately cannot alter the policy here. I will have to agree with my colleague that we cannot issue a refund in this case.I regret that we're in a tough situation with this refund request on your first order. While I can't fulfill your request, I would like to offer you a small token of our regret. I've issue $20 in Groupon Bucks on your account. While I know this amount is not equal to the amount you spent on your first purchase, please consider this a gesture of goodwill should you choose to use our site in the future. Groupon Bucks will apply automatically to any future purchases, and don't expire for 180 days.While I understand that this outcome is not the one you requested, we have done our best to assist you and have provided you with the best solution available in this circumstance. We hope to regain your trust in the future, but unfortunately, we have to consider this particular issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Thank you for your patience in this...

matter. It appears this order was placed under an account associated with the name [redacted]. Is this someone you know? If so, we recommend discussing repayment options directly with them.[redacted] originally used this card on 11/17/17 to place this order.We have removed your card information from that person's account, so you shouldn't see any other transactions from us on your statement.If this is not someone you know, we suggest contacting the financial institution that issued this card to discuss this matter further. They will be able to assist you in disputing the charges, and, if necessary, canceling the card so that it cannot be used again.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,[redacted] ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your refund request for order # [redacted]:I’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hey Cindy,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,Andrew...

*.ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted].ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: My colleague [redacted] replied to you in ticket #[redacted] and verified that this order has been refunded:"Hi [redacted]Sorry for the delay. Your orders have been refunded to to original form of payment. Please allow up to 10 business days for this to appear on your statement.Thanks for your patience and if you have any questions please let me know.[redacted]ManagerGroupon Customer Support"Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: 10985425
I am rejecting this response because: ARE YOU EVEN SERIOUS ASKING ME THIS????????????????/ THIS WAS OPENED ABOUT 2 MTHS AGO....THEY HAVE HAD MORE THAN GENEROUS & ADEQUATE TIME TO RESPOND. THEY HAVE REFUSED TO DO SO.,  TO SAY JUST NOW THEY ARE "ASSIGNING IT" WHEN IT'S BEEN MONTHS ON END WITH NO ACTION AT ALL , ON THEIR PART, IS WHOLLY UNACCEPTABLE. Revdex.com NEEDS TO GET INVOLVED HERE & ENFORCE SOMETHING...YOU ARE DOING NOTHING TO MOVE THIS FORWARD AT ALL. SOMEONE NEEDS TO DO THEIR JOB ALREADY!!!!!!!!!!! 
Sincerely,
Janet [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: We are unable to refund Groupons after...

3 days from purchase. You can give this Groupon away as a gift.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted],Thanks for reaching out to us through Revdex.com.  I have reviewed your correspondence with our representative and I apologize for any confusion.I am very sorry that there was delay in providing resolution to your issue l see that the merchant did not contact you for the...

discomfort you raised on the product.We want to give our customer's best experience  in all our deals with best offer.  I sincerely take this opportunity to apologize that we are not able to help in this deal.I would be processing $16 in groupon bucks to you to avoid your disappointment and would like to confirm that these bucks will be available for 180 days.Hope this clarifies. Please feel free to ask, if you have any other concerns.Regards, [redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding.Regards, [redacted]ManagerGroupon Customer Support