Groupon, Inc.

Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com, Ticket #[redacted] for reference.I'm sorry to hear of the trouble you had with...

this particular issue. This is certainly never the kind of experience we expect you to have when using Groupon.I can confirm that your credit of $35 was issued successfully on 12/05/2017. Groupon Bucks available immediately in your account, and will apply automatically to purchases on our site until they run out. You can see your current balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I apologize for any inconvenience, and I hope this clears everything up. Please let me know if you have any other questions by replying to the email thread mentioned above. Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer [redacted]

Contact Name and Title: Bethany Manager
Contact Phone: 888-664-4482
Contact Email: [email protected]
Hi Stephanie,
The best way to get the help you need is to contact your Groupon account representatives. You can find their direct contact information by logging into your Groupon Merchant Center at merchants.groupon.com and clicking the question mark icon at the top right corner of the screen. You can also contact our Merchant Support team by email at [email protected] for assistance.
You've actually contacted our Customer Support team, where we help customers who use Groupons at our partner businesses. I'm sorry for any confusion!
Again, I apologize for the confusion, but once you've reached out to our Merchant Supporters, they'll get back to you shortly. Thanks for your understanding!
Regards,
Bethany M
Manager
Groupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 I will be satisfied id I receive the refund. After I did the Revdex.com complaint I did finally get a responce a few days ago. With return label. Thry are being sent back tommorow.as long as groupon does what they say I will close the complaint satisfied outcome 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Josh in ticket [redacted]In ticket [redacted], it was stated:"Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence regarding your Groupon purchase of "Bath treatment for a large dog, between 36-50lbs." I apologize for any frustration, and for all the back and forth.I can confirm that your refund processed successfully on 10/30/2017 in Groupon Bucks. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.As we understand you would like this refund to go back to your original payment method[redacted] ending [redacted], I just issued a full refund back to the credit card you used for this purchase instead. Please allow up to 10 business days for this to be reflected on your statement.I apologize for any confusion, and I hope this clears everything up. Please let me know if you have any other questions. Thank you again for reaching out to us.Regards,[redacted]SupervisorGroupon Customer Support"Regarding your rejection: On 11/15/2017, my colleague had the refund processed to your original form of payment. This can take up to 10 business days for it to reflect on your statement.I apologize for any confusion, and I hope this clears everything up. Please let me know if you have any other questions. Thank you again for reaching out to us.Thank you for your understanding.Regards,[redacted] ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I completely understand your dissatisfaction...

with everything that happened. Of course, this is not the experience we want you to have when using Groupon. To help make up for the trouble, we’re issuing you $20 in Groupon Bucks. This credit is available for you to use immediately and will expire in 180 days. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello Priscilla,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] your complaint: Unfortunately because Groupon.com is a US...

based site, our deals will charge in USD unless noted on the deal page with "C" listed by the price.  For example, C$200 would charge CAD versus $200 which would be USD.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Bethany *ManagerGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: Sorry for any inconvenience. I wasn't...

able to find your purchase using this email address. Could you have used an account associated with another email address to make the purchase?I can definitely find any Groupons that you have been charged for; I'll just need a little more informationI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Unfortunately, we would not be able to...

issue refund back to your paypal account. However, we would be able to issue this refund back to your credit card. Please add your card details to your groupon account and please make sure that you have made atleast one purchase in the past using that card in your groupon account. Could you also please confirm the last 4 digits of your card. With this information we would be able to assist you further. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, 
[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: In reviewing contact history with Groupon...

Merchant Support, it appears that you have been in contact with [redacted] as of 10/5 and he was able to square this away. He sent a follow up email as well to confirm (below)"This is [redacted] from Groupon Merchant Support. Thank you for speaking with me today. I have received confirmation that your payment date change has been submitted. However, as processing is consistent per month, it is likely that the change will not take effect until November. As your automated payment for the 5th will process today, it is possible that your next October payment will process on the 20th and your November dates will revert to the 1st and 16th. If you have any other questions or concerns, please don't hesitate to reach out to Merchant Support at [redacted] Monday-Friday from 8am-6pm Central Time."I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

I aligned with our Live team to make sure policy had been properly upheld here.It has.This deal has many levels to go through for an actual purchase to occur: https://www.groupon.com/deals/fanxchange-kansas-city-chiefsFind Tickets --> Select Game Date --> Select Section --> Select Quantity --> CheckoutFor this reason, we won't be making an exception and/or allowing a refund.Please let me know if you have any additional questions. [redacted].ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: it looks like you had $29.99 added to...

your Groupon Bucks account on 8/28/2017. This credit will remain in your account for 180 days until 2/23/2018. You can review your Groupon Bucks balance from groupon.com/mybucks.If you have any additional questions, please reply to me via the email I've sent you directly.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for any confusion! I double checked...

and I see that we have not received any contact via email or Chat from [redacted]@cfl.rr.com" email address recently. We typically reply to customer emails within 24 hours. I recommend adding [email protected] to your safe-sender list or white-list.Additionally, I can definitely assist you with resetting your password, but first I'll need to verify some information for security purposes.Please confirm the last four digits of the credit card associated with this account, as well as that card's expiration date, billing address, and cardholder name. Once I have all of this, I'll be able to provide you with a link to reset your password.Also, regarding the problems with your outstanding Groupon purchases, Could you please share the name of the deal that was featured and the additional information of the problem to assist further?You can often find answers to your questions by checking the Fine Print under the images on our site. If that doesn't provide the answers you're looking for, we also include a link to the business's website on the deal page for additional reference. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I can't apologize enough for the...

disappointment this issue has caused. We take full responsibility for the trouble you have been through in attending this game. I have issued full refund to your card and will reflect in your statement shortly.Also, to compensate for the trouble I've issue $10 to your Groupon account for future purchases.Once again, I'm really sorry that you were not able to enjoy the game.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I am sorry for the difficulty in getting in...

touch with this business. I have seen that we have already tried help out by trading this Groupon in previously but the credit went unused. Given the circumstances with this business I am able to issue Groupon Bucks back to your account. You will receive a confirmation email when this has been processed.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint, I’ve provided more specific instructions in my...

direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 6, 2015/08/29) */
Contact Name and Title:[redacted] Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm...

sorry for the trouble.
Unfortunately we will not be able to accept a return for this item per our Return Policy (http://gr.pn/GoodsReturns). It was also included in the Fine Print of this purchase that they are "final sale" as well as a sizing chart for customers to review (http://groupon.com/deals/gg-active-womens-sporting-shorts-6-pack).
I'm very sorry for the trouble and I wish we had more options to offer but we will not be able to accept a return or honor your request for a refund.
Regards,
[redacted]
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (3000, 8, 2015/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have ordered product from living social and the same issue happened and the were nice enough to refund me. I don't understand how Groupon is getting away with robbing people of their money and false advertising a product. First of all these were supposed to be like compression shorts which they are not the are underwear (boy shorts) FALSE ADVERTISEMENT! the sizeing is totally off I needed a large and what I ordered the tag says a large but its probably a large in kids size. I will be letting everyone I know that uses Groupon not to patronize your business. I feel this is not fair you haven't tried to compensate me in any kind of way. Now I'm stuck with a product I can't even use.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket #[redacted].Regarding your rejection: While our previous correspondence was correct in stating that this Groupon is not refundable under the terms of the deal page and policy, I can completely understand your frustration in this situation. You're a loyal customer of ours, and mistakes this this do happen. I'm very sorry for the lack of appreciation that was displayed to you during this request.While I truly cannot refund an order of this nature to your card, per our agreement with the merchant, I want to be able to assist you. What I'm able to do is issue you a refund in the form of Groupon Bucks. Groupon Bucks automatically apply to any future purchase you make until the value is used entirely, and these Bucks don't expire for 180 days. I've issued $30 in Groupon Bucks to your account, which is double what the cost of the Groupon itself was worth.Again, thank you for your patience, and I do hope this reply is satisfactory.If you have any additional questions, please reply to me, and I will personally assist you.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello Dr. [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]. I responded to you a moment ago via email from [redacted]@groupon.com.In ticket [redacted], it was stated: Regarding the Groupon for The Massage Room,I completely understand your dissatisfaction with everything that happened. I'm sorry this Groupon isn't working out for you. I do understand your situation and I am able to make an exception.I've Traded In the voucher for you. Here's how you can now Trade In for another deal!1. Click here to visit your account and select the deal2. Select Trade In Now3. Follow the instructions to Trade In your voucher for a new dealIf the deal you find is less than the amount you originally paid, we'll leave the difference in Groupon Bucks to apply to a future purchase.Please let me know if you have any questions.Regarding your complaint: Unfortunately, I won't be able to provide you with a direct email address to [redacted]. However, if you reply to the email that he sent to you in ticket # [redacted], you will be able to reach him directly.The Trade In that was offered was processed on 11/01/17 and the credit issued through that Trade In has been used on 3 new purchases. I have confirmed that all 3 of those purchases were completed on 11/01/17. I am happy to address your concern regarding the purchase that you would like refunded, however, I am unable to locate a purchase that matches your description. The 3rd purchase had a $2 payment applied from Groupon Bucks and $23 billed to your credit card on file.Unless otherwise stated, we are only able to issue a refund or any type of Groupon Bucks credit within the first 3 days of purchase, unless the Fine Print states otherwise or the business has closed. Once we are outside that time frame, the vouchers are considered final sale. Once a voucher is expired, businesses will accept your expired Groupons for the price you paid in accordance with our terms of service. Groupons make great gifts, so if you're not able to use it yourself, feel free to give it to a worthy recipient. You can always give an unused Groupon to a friend unless otherwise specified in that deal's Fine Print.If you have any additional questions regarding our policy, you can find more information by heading to our website and viewing the links that I've provided below:https://www.groupon.com/groupon-promisehttps://www.groupon.com/pages/terms...⇄ definitely understand your concern and frustration in this case. The credit that [redacted] issued to you was an exception to our policy. This voucher was non-refundable at the time of your original contact with Groupon back on 10/03/17. While we were happy to make this exception for you on 10/30/17, please be aware that we may not be able to honor exceptions of this nature moving forward.While I understand that this outcome is not the one you requested, we have done our best to assist you and have provided you with the best solution available in this circumstance. We hope to regain your trust in the future, but unfortunately, we have to consider this particular issue resolved.Thank you for your understanding.Kind regards,[redacted] ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I responded to their email on 10/10/17 at 11:48am after adding a new card to my account for reimbursement.  I still have not heard anything back from them or received reimbursement.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I would first like to apologize that you did...

not receive your complete order, this is not the experience that we intend for you or any of our customers.  Because we are not able to send you the items that were missing, I see that you have been issued $15.00 in Groupon Bucks to your account for the trouble.  Please keep in mind that these Groupon Bucks will expire, so be sure to use them before January 23, 2018.  I do hope you are able to find something that you enjoy soon. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support