Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:  I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Your Revdex.com support question (Request: [redacted] Dec 14, 7:04 AM CST:Hi [redacted]Thanks for reaching out to us through Revdex.com.I have reviewed your correspondence with our representative and I'm sorry for any trouble with this GrouponLive purchase.If you dispute the charge with your financial institution, then we have to let that process run its course. Instead of resolving the issue with us, you should work with them directly to discuss a resolution.Our Customer Support department is always here to help you redeem your Groupons, and we like to try resolving any issues you may have before including anyone else in the process. If you ever need help, please let us do what we can first.If you haven't officially filed the dispute yet, let me know and we can continue working this out. Either way, I'm happy to answer any questions you may have.We appreciate your understanding.Regards,[redacted] Manager Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I can see that we have already issued a refund to your order on 01/02/2018. Your refund was issued as...

Groupon Bucks, the credit is available immediately in your account.I’ve also emailed you directly from [email protected] via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I see no effort on the part of Groupon to improve the service their customers are receiving.  They continue to sell offers for a merchant that is overloaded and provide no warning that purchases may require months to be processed.  I tried to get Groupon to assist when I first reported the slow handling of orders - but it took a complaint to the local Revdex.com to finally get the business to put my order on a priority list and even then it took a month to receive my item.  
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Refund request for the [redacted] Groupon...

that you purchased as a gift.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: They don't care about they customers. How is it right the cancelled my reservations after 7day. I'm going  to help me [redacted], Im going on social med and I'm going to spread the word how you guys treat you'll  customer. Sincerely Cleary resolved for me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.I checked your entire contact history and I can see that you haven't contacted the merchant by following the instructions which we have provided already.Please be informed that the merchant should be contacted via their ticketing system as per the instructions we have sent earlier. If your issue was not resolved still after contacting the merchant via their ticket system, please get back to us with the merchant ticket number.Your issue will be resolved asap once you create a merchant ticket. We look forward to assist you further, if you require additional support from our end.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:  I’ve provided more specific information...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding. Regards, [redacted]SupervisorGroupon Customer Support

Complaint[redacted]
I am rejecting this response because: I did not receive an email from above mentioned manager. My email address is [redacted] and my cell number is [redacted] Edwards cell number [redacted]. Also the manager did not leave his direct number so we can call him directly.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]In ticket [redacted] it was stated:"Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding the Groupon for [redacted]! Let's Party,I'm sorry for any trouble. In general, it is not our policy to issue refunds for a final sale deal. However, I do understand your situation, and I see that you're a loyal Groupon customer. Because this is the first time you've contacted us about something like this, I'm happy to go ahead and make an exception and take care of you today.I've issued $50 in Groupon Bucks to your account. This credit will be available for you to use shortly, and will expire in 180 days.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.Please let me know if you have any questions.Regards,[redacted] GManagerGroupon Customer Support"Within this same ticket, upon a further reply from you, [redacted] stated:"I've issued you a full refund for $50 and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement."Regarding your rejection: I can confirm that your refund processed successfully on 12/18/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.If you have any other questions, please reply to me, and I'll be happy to answer them. However, at this point, this request is considered resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It looks like you were able to contact us...

on 1/30 and a refund was issued in Ticket [redacted] to your card. Please allow up to 10 business days for this to be reflected on your statement.If you have any additional questions, please reply to me via my direct email (Ticket [redacted]).Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. I checked the tracking for your order, and can see that the package arrived on 12/24. I see that you were able to retrieve a return label...

from your account on 12/25.Once you've mailed the package back, you can keep an eye on the progress of your return by signing into your account at www.groupon.com/mygroupons. Just click "View Details" and then "View Return Status."Please allow 2-3 weeks (or sooner) for your return to be received and refunded. Within 3 business days of receiving your return, we'll issue the refund to your original method of payment and send you a confirmation email to let you know it's been processed. Keep in mind that it can take up to 10 business days for the refund to appear on your statement once it's been issued.Thank you for your patience, and please let me know if you have any additional questions or concerns.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We are unable to issue a refund for this...

Groupon outside of the 3 day cancellation window. We have tested the code and can confirm it's working. We must ask that you now use this expired Groupon for its face value.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve looped in a manager who works on the...

Groupon Stores Team and they’ll be in touch shortly.I’ve provided more information in the direct email to you. If you have any additional questions, please reply there. That’s the thread that the Groupon Stores Manager will be using to further discuss your issue.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support”

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complain, I am so sorry for the trouble with this...

Groupon purchase.Regarding your refund request, I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].Regarding your rejection: I can completely understand your frustration in this matter. To be clear, Groupon does not automatically charge customers for any purchase without that purchase being requested. That said, it is entirely possible this purchase was made by mistake. With our app, it is possible to hit the buy button accidentally and have the purchase go through. That said, I don't want to continue a disagreement about how this purchase was made and add to the frustration you've experienced.Since you're a newer customer of ours, I am making a one-time exception and have issued a full refund of $22.50 to your original form of payment. Please allow up to 10 business days for this refund to fully post to your statement.In the future, you can remove your billing information from our app, so as to avoid this inconvenience.If you have any further questions, please reply directly to me, and I will personally resolve.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]Sorry again for any confusion this may have caused.It looks like [redacted] was able to process this refund on Monday after you sent in those photos, but if you have any other questions let me know!Best,[redacted]ManagerGroupon Customer Support

Thank you Revdex.com, it seems that with your help they were able to provide me with a refund with tremendous haste. I really appreciate your services and if such issues were to arise again with Groupon or any other company I shall ask for your help. I don't know if Groupon is trust worthy, but I intend to use their application again, with hesitance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi Lisa, Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.It looks like this has already been taken care of by one of our representatives and issued a full refund to your credit card. Please...

allow up to 10 business days for this to be reflected on your statement.Please let me know if you have any additional questions and I'll be happy to help.Thanks again,[redacted]ManagerGroupon Customer Support

Hey [redacted]I reviewed your recent correspondence with Brette through the Revdex.com portal and our internal system (specifically, Ticket [redacted]As she mentioned, once you use the labels to send those unwanted items back and they're confirmed received at our facility, a refund will be processed to the card used for the original purchases.Please respond to [redacted] last message if you have any additional questions and she can assist further.Regards,[redacted]ManagerGroupon Customer Support