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Groupon, Inc.

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Groupon, Inc. Reviews (5000)

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve looped in a Merchant Support...

specialist and they’ll be in touch shortly.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I'm really sorry for the trouble and I appreciate your...

understanding. I've just issued a $200 refund in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.The Groupon Bucks credit is available immediately in your account. There's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.com. They apply automatically to purchases on our site until they run out. You can see your current balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted] Supervisor Groupon Customer Supervisor

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint: I have reviewed your correspondence with...

our representatives and I apologize for any confusion. Ordinarily, we would encourage you to use your Groupon per the terms of the deal, but given the circumstances, I am able to make an exception for you today.I've just canceled this order and issued a refund of $24 Groupon Bucks to your account.Groupon Bucks are available in your account immediately and never expire. You can see your balance in the top right corner of the page when signed into your account at [redacted]I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:The initial complaint was filed by me on behalf of my husband. We share an email account and Groupon account. I didn’t realize that the complaint had to specifically be filed by him. We can easily submit another complaint. It seems like it is just a way to avoid resolution and deflect the issue back to us. 
Sincerely,
[redacted]

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. It looks like this issue has been already resolved.[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I'm very sorry for the confusion. Our agent...

[redacted] sent you an email on 1/9/2017 stating, "As for your purchase, you can keep it as-is or you can return it for free and receive a full refund." Unfortunately we are unable to provide a refund until the item is returned, using our pre-paid return label. If you would prefer to keep the boots, you're more than welcome but we will not be able to refund your purchase if you keep them.I’ve provided more specific instructions in my direct email to you (Ref. [redacted]). If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: This must have been an incredibly...

frustrating experience for you, and please accept my apologies for the way our Support Team handled this situation. We take feedback like this very seriously, and will follow up with the merchant. At the time of your contact, we had not received any other customer claims of this nature, which is why this refund request was denied.I've issued a full refund back to the card with which you made this purchase. Please allow up to 10 business days for this refund to fully reflect on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and the email they sent to me. This resolution is satisfactory to me and I have accepted it.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry again for the trouble, and thanks for your patience. I double-checked, and this refund has been received by the bank that issued the card. I will send you instructions on how to find this refund. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello Mr. [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm sorry to hear of your...

continued frustration. I have reached out to our Merchant [redacted] Team, letting them know that you no longer wish to be contacted. They'll be removing you from their contact list and placing a note on their records, so everyone knows not to reach out to you. Should you change your mind, feel free to reach out to Groupon Merchant [redacted] at [redacted].I’ve also provided this info in my direct email to you (Reference [redacted]). If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello Annette,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Josh in ticket #62786605.In the above ticket, Josh asked you for information to verify which purchase you were speaking of, as it wasn't clear. While it's true that we won't just reach out randomly to ask for personal information, we can and will ask for things like the last 4 digits of the credit card used and date of purchase if ever we need to research an order.Regarding Printerpix: The only unredeemed voucher for Printerpix in your account is order 703403881. This was purchased on 3/28/17 and expired on 6/26/17. This can be found in your account by visiting the full site, hovering your mouse over your name in the right corner, and going to "My Groupons." Once there, you can filter by 'Available' or 'Expired'. If you select 'Expired', you will find this voucher, which can still be used for the $30 value paid. For expired vouchers, please contact the merchant in order to use more easily. They can be reached at 1-888-322-6733 or via email at contactus@printerpix.com.Regarding Bluebird Massage: This is order 502013085, and was redeemed on 9/22/16. We will not be refunding an order for which the service was already received. You can find this purchase in the 'Redeemed' section of the My Groupons page.Regarding the Privagio Yoga apparel: You had six separate orders for these items, and all six were refunded by our refund processing warehouse on 7/27/17. It can take up to 10 business days for the individual refunds to fully reflect on your statement, but they all processed the same day. For reference, those six order numbers are: 734591569, 734597425, 734591571, 734597427, 734591573, and 734597429.I'm very sorry for any frustration you have experienced with our CS team, but we have tried to assist you throughout this process. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,Shaun HManagerGroupon Customer Support

Hey [redacted]I looked over our records and noticed that this issue was fully resolved on Wednesday earlier this week when you worked directly with [redacted]I replied to you in internal thread [redacted] and if you have any additional questions, please reply to me there.Regards,[redacted]ManagerGroupon...

Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I apologize that the restaurant did not...

redeem your deal for the amount quoted. This is never the experience that we want you to have, and we welcome this type of feedback so that we can work with merchants that run deals with us to ensure the terms are upheld.It looks like we were able to process a refund to you for the $10.00 that the restaurant did not honor.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for any frustration, and for all the back and forth.We are sorry that we were not able to provide you with your desired outcome...

in this matter. As previously confirmed, we not able to issue a refund in this situation. Our GrouponLive event deals are considered ticket purchases. As such, they are non-refundable.We always want you to be aware of all the conditions for a deal before you make your purchase. That's why we included a Fine Print section on the deal page, https://www.groupon.com/deals/gl-tickets-kevin-hart-cfe-arena-orlando-december-2... this case, the restriction in question is: "All sales final, subject to Extraordinary Event Policy."While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Regards,[redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I apologize for any frustration, and for...

all the back and forth. I just issued $2 refund back to the credit card that was used for this purchase instead. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We have deactivated your Groupon account due...

to inactivity. If you are able to confirm your billing address associated with the account I will be able to reactivate the account and reissue the $25.00 Groupon Bucks to your account.In our terms of service we do require that users be at least 18 years of age since we do offer various adult related items on our site in addition to various other products, restaurants, and experiences.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]Sorry for any inconvenience. I'm happy to help, but I'll need some more details first. If you could you please provide as much of the following information as possible, I can certainly look into this for you.• The last four digits of the credit card that was charged• The cardholder...

name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find your purchase and look into this issue. To expedite this process in the future, it's helpful if you include specific purchase details in your initial request.Thanks for your patience! I look forward to helping you further.Regards,[redacted]Manager Groupon Customer Support

Hi [redacted]I'm very sorry for any trouble. I checked your account and I can see that we've issued a refund to Groupon Bucks on 03/20/2017.If you need any additional help, Please let me know.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted],Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. I apologize for the trouble you've run into with your Goods purchase and want to assure you that this is not how we intended this deal to...

go. You were correct in stating that this deal offers a 6 month warranty from [redacted] Digital, as well as free returns within 14 days of the receipt of your item. According to the tracking information for this shipment, your order was delivered on November 13, 2015. However, I do understand your situation, and because of the trouble you've encountered, I want to make sure you're taken care of today.I've sent your prepaid mailing label in a separate email. Just click the download link in that email to access the PDF, and print it like you would any other document. Once you've done that, place the label on your return shipment.You can keep an eye on the progress of your return by signing into your account at www.groupon.com/mygroupons. Just click "View Details" and then "View Return Status." Please allow 2-3 weeks (or sooner) for your return to be received and refunded. Within 3 business days of receiving your return, we'll issue the refund to your original method of payment and send you a confirmation email to let you know it's been processed. Keep in mind that it can take up to 10 business days for the refund to appear on your statement once it's been issued. Of course, if it's been more than 3 weeks since your return was marked as delivered and you haven't received your refund, please let me know!Also, as an apology for the trouble I've also issued $10 Groupon Bucks to your account that will automatically apply to your next purchase. These will be good for 180 days, and you can view these in your My Groupons page.For future reference, you can create a return label yourself by heading to your My Groupons page at www.groupon.com/mygroupons from your computer (returns aren't available on the mobile app just yet). Once you find the purchase you want to return, click "View Details" and then "Return Package," found directly above the "Track Purchase" button. If your item is eligible for a return, just follow the on-screen instructions to fill in your details and print a return label. If you have additional questions or need anything else please don't hesitate to let us know. You can reach us at support@groupon.com or by phone 8 a.m. to 7 p.m. Central Time, seven days a week, at (888) [redacted]. Regards, [redacted] H.ManagerGroupon Customer Support

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Address: 600 W Chicago Ave Ste 400, Chicago, Illinois, United States, 60654-2067

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