Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm truly sorry for the frustration and...

confusion concerning this deal.We were notified by your financial institution that a dispute had been issued against a purchase you made—specifically, your Groupon for [redacted] Zip Tour. We recommend reaching back out to your financial institution directly to discuss a resolution.You are still welcome to redeem your Groupon with the merchant or give it to a friend if you're unable to use it yourself. You can find your available Groupons by signing into your account at http://www.groupon.com/mygroupons.I am sorry that I wasn't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. Unfortunately, we are unable to assist any further with your particular request and we consider this issue resolved.Regards,[redacted]ManagerGroupon Customer Support

Hello Kiran ,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: I’ve looped in a manager who works on...

the Account Specialist Team and they’ll be in touch shortly.I’ve provided more information in the direct email to you. If you have any additional questions, please reply there. That’s the thread that the Account Specialist Team Manager will be using to further discuss your issue.Thank you for your understanding.Regards,Badri [redacted]ManagerGroupon Customer Support”

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]r [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I double-checked and your refund for...

'Mobile Heads Bike Phone Holder' processed successfully on 09/06/2016 10:44 PM to the card ending in [redacted]. I’ve provided additional information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I apologize for any confusion. It is never our intention to mislead our...

customers about the terms of a deal.On the original screen where you made this purchase, https://www.groupon.com/deals/andrea-bosko-at-cut-loose-hair-and-nail-studio-9, we included a Fine Print section on the deal page. This section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"Limit 1 per person, may buy 1 additional as gift. Limit 1 per visit."Since this restriction was included in the deal's Fine Print at the time of your purchase, I am not able to issue a refund past 3 days from the purchase date. I've checked your account and see that this Groupon voucher was gifted and marked as redeemed on 5/12/17 which indicates this voucher has been used. Unfortunately, this Groupon is non-refundable.I apologize for the inconvenience. If you have any additional questions, please reply to me via ticket [redacted].Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:  I do not want a credit, I want a refund.  That is the only fair solution to Groupon selling something that is non-existent.  I do not trust Groupon to provide what is offered and will no longer be buying things on Groupon.  
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Unfortunately, the deal for [redacted] -...

resorts' has sold out and is no longer available. We're only able to offer a limited number of Groupons for any given deal and only for a limited time.While we don’t know if or when this particular deal will be available again, I suggest you check out other similar and interesting deals that we offer. I understand that it was very disappointing when you are having difficulties purchasing a Groupon offer. Also, I would also take this opportunity to thank you for the valuable feedback you have provided on our services. Customer service is our utmost priority and we will definitely take your inputs for making our service even more delightful in the future.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/06/18) */
Contact Name and Title: [redacted] CS Manager
Contact Phone: [redacted]
Contact Email: [redacted]
Hi [redacted]
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm...

sorry for the trouble.
I did a little research on [redacted] support site to see if I could help resolve this issue for you. As previously indicated, because more than 14 days have passed since you received your product, we are unable to accept a return at this time. It looks like the last representative you worked with explained that this information is on our deal page, and provided some additional links for reference.
Based on what I found on [redacted] website, you may need to connect your device directly to a computer and perform a system update via iTunes: [redacted]
I am not sure if this is the fix you require, but I wanted to try pointing you in the right direction. My best recommendation would be to reach out to Apple directly at [redacted] or http://apple.co/IWGLng to see if they are able to troubleshoot this problem with you.
Thank you for understanding.
Regards,
[redacted] C.
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (3000, 7, 2015/06/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted],
I tried this update as you suggested and it was unsuccessful in making the ipad work.
It's quite heartbreaking that your company refuses to do anything. The cost of this product equals 40 hours of work for me.

Final Business Response /* (4000, 12, 2015/07/30) */
Hi [redacted]
Thank you for reaching back out to us through the Revdex.com. I have reviewed your most recent correspondence and I'm sorry the troubleshooting provided wasn't helpful.
At this time, the only thing we're able to suggest is to work directly with Apple in regards to resolving the issue with your iPad. Again, we're very sorry for the inconvenience, and appreciate your understanding.
Regards,
[redacted] C.
Manager
Groupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12041756, and find that this resolution is satisfactory to me.

Hi [redacted]I want to apologize again for the trouble with this purchase. As stated, we're not able to offer a replacement for this item. You can keep the watch you received or you can return it for a full refund of the paid amount. If you would like to return it, please use the pre-paid shipping label that was emailed to you on 10/17. If there is anything else I can help you with, please let me know.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:Sorry for any trouble you've had.We were recently notified by your financial institution that a dispute had been...

issued against a purchase you made—specifically, your Groupon for VR Adventures. We recommend reaching back out to your financial institution directly to discuss a resolution.You are still welcome to redeem your Groupon with the merchant or give it to a friend if you're unable to use it yourself. You can find your available Groupons by signing into your account at http://www.groupon.com/mygroupons.We're always here to help you redeem your Groupons, so if you have any problems with a purchase in the future, please let us know first so we can try to resolve the issue for you. You can reach us at www.groupon.com/support.Please let me know if you have any other questions.Thank you,[redacted]SupervisorGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Thanks for returning your product....

I'm really sorry if your purchase wasn't all you hoped it would be. I can confirm that your refund processed successfully on 12/6/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.If your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.As for your blanket, it requires additional redemption in order for the merchant to ship out the product.To help you better, please confirm the following information:The website you are redeeming your code on is: [redacted]The code you are using is: [redacted]I’m also including a link to our guide to using redemption codes, which contains a walk-through: [redacted]Unfortunately, we don't have administrative access to the business' website. If you've followed these instructions and continue to have trouble with their system, please contact the business directly at [redacted]. They should be able to test your code and troubleshoot their website.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific information in my...

direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint: A Merchant has gone out of business.I’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I understand I was granted a refund. That is the core of the issue. I NEVER requested a refund, nor did I want a refund. By granting a refund, without my request or consent, Groupon directly caused me to be unable to attend an event I made arrangements to attend. I repeat, I did not request a refund. I did not want a refund. I am puzzled as to why several Groupon employees seem to think that granting an unrequested, unwanted refund solves a problem and is acceptable customer service. This issue has NOT been resolved. 
Sincerely,
[redacted]

Hi [redacted]Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble.   I’m sorry for the trouble you’re having with this purchase! This Groupon Stores item is sold by a 3rd party merchant. In the case of...

any missing products, you should reach out to the merchant directly. They will open a case with the shipping carrier and attempt to locate your package, which has proven to be successful in many situations. In order to contact the merchant:- When you purchased this item, you received a "Thank you for your purchase" email.- Log into your email account and pull up this email—make sure you're looking at the email account tied to your Groupon account.- Click "View Order Details"—this takes you to the item's order page.- From there, click the Contact Merchant button. If you can’t find your confirmation email, please check your spam folder. If it isn’t there, please reply to this email to let us know--we’ll be happy to resend it. Please let me know if you have any further questions or concerns.Regards,[redacted]ManagerGroupon Customer Support