Groupon, Inc.

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I...

responded to you a moment ago via email from [redacted]
Regarding your complaint: This reservation is non-refundable, but the hotel has rescheduled you for the dates you provided.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for any trouble! I can confirm...

that your refund processed successfully on 12/10/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted] ManagerGroupon Customer [redacted]

Complaint: [redacted]
I am rejecting this...

response because:The employees are poorly trained at best. They are unable to handle a simple problem that has cost me a lot of time to get resolved. The staff did not resolve the issues in a proper and timely manner. In addition I had an unused groupon that had expired but still retained it's cash value which I never got back. So even after the first issue for fixed they created another issue. So now I'm out money either way. I had to complain non stop and very rudely to get my money  back and to have my account removed. Then 2 days after its removed a manager contacts me with a ** message. So no I do not accept the response. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  The course to rectify the situation was not acceptable and was just given to me with out me being able to even reject it.   
Sincerely,
[redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:I’ve reviewed your request for a refund, but unfortunately your remaining three vochers is non-refundable....

Please be aware that due to our return policy, we can only offer refunds within three days of purchase for Local deals. I see we have initiated the Trade In for your three vouchers. This Groupon is eligible for Trade In through 2/1/2018. You can exchange it for an equal value of Groupon Bucks and put those Bucks toward a new voucher right away.Here's how:1. Go to your My Groupons page at http://www.groupon.com/mygroupons. 2. Select "Trade in Voucher." 3. Confirm that you want to Trade In your voucher. Once you do, you'll receive the amount you paid in your account as Groupon Bucks. 4. Start shopping! You'll have 24 hours to find a new voucher, or your old voucher will be restored.The Bucks will automatically apply to any local deal, and if you spend less, you'll have a balance left over. Spend more, and the remainder will be charged to your card. Only unprinted, unviewed vouchers are eligible for Trade In, and you have until 2/1/2018to complete your Trade InI apologize for any inconvenience, and I hope this clears everything up. Please let me know if you have any other questions.Regards, [redacted]SupervisorGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We issued you a refund back to your Groupon...

Account on 7/20/17 for the UV Lamp Nail Dryer.I’ve provided more specific details in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted].ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:My issue was not resolved and groupon opted to wait to reply 3 weeks later, a DAY after Christmas, which is a national holiday. They knew that was a strategic time to reply being that everyone is traveling. I need resolution to my issue.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm truly sorry for the frustration...

on the Groupon exchange process. Looks like there seems to be a confusion on how the purchase with Groupon bucks work.Once the trade-in is initiated the bucks will be deposited in your Groupon bucks account and will be automatically be applied to the next purchase. However for making a purchase you will need a card on your Groupon account for security purposes. I can assure you that in your case the $58.99 Groupon bucks will be used for Groupon purchases less or equal to the amount in Bucks.To ensure for smooth transaction for all your purchases our system will require your card in your account. I can initiate the trade in for you and you will be able to purchase your desired deal using the Groupon bucks.Please let me know how you would like me to proceed.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted].ManagerGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/04/19) */
Contact Name and Title: [redacted]/Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm...

sorry for the trouble.
In checking our most recent correspondence with you, I can see that you have been refunded for the purchase and have also been given a $10 Groupon credit as an apology for the trouble.
I'm very sorry again that your order was canceled due to fulfillment issues, as this is not the type of experience we wish for our customers to have. Because this item has been refunded and because you were issued an additional credit as an apology, we are considering this matter closed.
If you have any further questions, please let me know, and I'll be happy to assist further.
Regards,
[redacted]
Manager
Groupon Customer Support

My bank have resolve issue for me case can be closed

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted] The refund for the suits for 100.68 USD was processed on 4th...

March, 2016.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Refund request for the [redacted]...

Groupon.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]@groupon.com.Regarding your complaint: Please return the defective product for a...

full refund.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]. (Please refer to ticket [redacted]I’ve provided more specific...

information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding. Regards,  [redacted] Supervisor Groupon Customer Support”

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I really sorry for the issue you had...

with the promo code not properly applying to the purchase that you made.  This is never the experience that we want you to have was certainly not done with any intent.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaints: I can see the attempted purchase of...

the Groupon for [redacted] in our system, however it appears the order never successfully processed nor were you charged for that voucher. I'm truly sorry we couldn't get you this deal, as it has now closed and the business has received its final list of Groupon users.Regarding the purchase for [redacted] Twenty & Counting Crows. As informed in the fine print after the day of your purchase, we are only able to issue refunds if the event has been canceled or rescheduled for a date that doesn’t work for you. You can still give this away as a gift if you decide it is something that you no longer would like to attend.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted] Supervisor Groupon Customer Support

Hey Dina,I apologize for the delay.To see this issue to complete and final resolution, I personally looked into your claim and the related internal tickets we have on file.Your Revdex.com contact email on file is different from the email that you use for your Groupon account and led to a delay in connecting your issue to multiple open threads.I apologize for all of the frustration that's developed along the way and, for that reason, I've processed a full refund of your purchase ($12.87) to your card ending in 3976. That amount will post to your account over the next 10 business days.Please let me know if you have any additional questions.Regards,Andrew *.ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:I see that refund is already been issued...

for this order on 06/09/2017. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint about the two purchases that you made for One...

60-Minute Spa Facial. I am showing that you canceled only one of the orders via the self-cancel option. The cancelation of the discounted voucher was completed via your My Groupons within one day of purchase.On the same day of purchase, I am showing that your first purchase of the same deal was made, this was prior to the discounted purchase. I would like to apologize if this was an over site.I am more than happy to cancel the voucher and issue a refund to the original form of payment. You will receive a confirmation email once completed. This is being done as a courtesy. Per our return policy, we can only offer refunds within three days of purchase for Local deals. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support