Groupon, Inc.

Tell us why here...Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket #[redacted].In ticket #[redacted], it was stated:"Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm so sorry for the initial trouble you had placing your order. When an order doesn't process successfully the first time, we automatically try running your card again to get you the deal you wanted. You should have received an email right away explaining that we'll continue attempting to process your order. In this case, your second purchase resulted in a duplicate after the initial transaction processed.Unfortunately, because the tickets were advertised as Final Sale, we are not able to offer a refund after a transaction has been completed. Additionally, we were recently notified by your financial institution that a dispute had been issued against a purchase you made—specifically, your Groupon for two tickets for [redacted]. We recommend reaching back out to your financial institution directly to discuss a resolution.If you have any additional questions, please let me know by replying directly to this email.Regards,[redacted]ManagerGroupon Customer Support"Regarding your rejection: I'm sorry for any confusion. Our GrouponLive event deals are considered ticket purchases. As such, they are non-refundable.Regarding your refund, we were recently notified by your financial institution that a dispute had been issued against a purchase you made—specifically, your Groupon for 2 Tickets [redacted] Ascend Amphitheater. Before we can process any refunds, we need to determine who the dispute ruled in favor for. If you can provide a screenshot of the [redacted] dispute, that can assist us in determining the refund.I would like to acknowledge the fact of the error message you received. Do you remember what error message you received or have a screenshot you encountered. With additional information, we can further escalate the issue. I think it would help if we could see exactly what you're seeing, so can you please send a screenshot?Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I saw that this issue was recently resolved in Ticket #[redacted] when you worked with [redacted]. However, if you need any additional help, please reply to the message I sent you a moment ago from...

[email protected], [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11129167, and find that this resolution is satisfactory to me.
Sincerely,
Jennifer [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Thank you again for your patience and I...

apologize for the frustrating experience. It looks like this has already been taken care of as I see that one of our agents [redacted]) manually applied your gift card to your account on 12/21/2017 (Ticket [redacted].I see that you have already spent a portion of that credit. Just in case you were unaware, the credit is available immediately once added and will automatically apply towards future purchases until it's used up.Again, I'm sorry for the trouble. Please let me know if you have any additional questions by replying directly to the email I sent via [redacted]@groupon.com.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Unfortunately, we aren't able to issue a...

refund in this situation. We're only able to issue refunds if there is an unresolvable issue, such as the hotel has closed or is no longer accepting Groupons. They advised us that there was no reservation made directly with them by you.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted], Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:I can't apologize enough for the delay. Of course, this is not the experience we want you to have when...

using Groupon.At this point, I can no longer provide any further updates on the status of your order, so I've issued you a full refund and removed this order from your account. Please allow up to 10 business days for this to be reflected on your statement.Situations like this can sometimes occur due to an unexpected inventory shortage or a complication with the shipment while in transit; but obviously, this is not the outcome we had hoped for. Again, I'm truly sorry for the trouble, and I want you to know we're doing everything we can to make sure this doesn't happen again. Please let me know if I can help with anything else.Regards,
[redacted]SupervisorGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I'm sorry to hear of your experience with...

redeeming your carpet cleaning.  We work hard to bring you the best deals possible and this is never the experience that we want you to have.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted].Regarding your complaint: We have  gone ahead and issued a full...

refund of $159.20 back to your original form of payment. Please allow up to 10 business days for this to be reflected on your statement. We've also gone ahead and removed that credit card from the account it was used on. We're so sorry for any inconvenience this may have caused. If you have any additional questions, please reply to me there. Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Contact Name and Title: [redacted] Manager
Contact Phone: [redacted]
Contact Email: [redacted]
Hi [redacted]
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for any confusion.
With the exception of...

GrouponLive event deals, Groupons do not include tax or gratuity in the purchase price. If they are included, it will be specifically mentioned in the Fine Print of the deal. Otherwise, tax is collected when redeeming the Groupon and is dependent on the area's local tax laws. Furthermore, tax is collected on the full, non-discounted price of the service, not on the price paid for your Groupon voucher.
It is every merchant's responsibility to collect and remit tax as required by applicable laws. If you refuse to pay the tax required for a service, the merchant cannot perform that service or accept your Groupon. This is not the same as a business refusing to honor a Groupon and we are unable to issue a refund for this reason.
If you'd like to discuss the specifics of how your Groupon purchase is taxed upon redemption, please contact the business directly. They should have more information about the local tax laws in question.
If you have questions about any other Groupons, please let us know.
Regards,
[redacted]
Manager
Groupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.I’ve provided more specific instructions in my direct email to you....

If you have any additional questions, please reply to me there.Thank you for your understanding. Regards,  [redacted] Supervisor Groupon Customer Support”

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I am truly sorry to hear about the...

experience you had trying to get access to your Groupon Live tickets and ultimately we were not able to provide them to you. We're always working to make sure every deal is unique, fun, and a great value. I sincerely apologize that we haven't delivered in this case.To help make up for the trouble, [redacted] issued you a full refund and removed this Groupon from your account on 11/30. In addition he issued $100.00 in Groupon Bucks which does not expire until 5/28. I understand you are requesting to be refunded the $123.00 you had to spend to buy tickets through another vendor. Unfortunately, we can only refund the amount paid to us which has been issued in full and we would not be able compensate above the $100.00 in Groupon Bucks you have been given.We hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: I'm very sorry for your recent...

experience with us! While the previous Groupon customer representative you chatted with was behaving consistently with our policy, I still understand that this was a frustrating situation.I have gone ahead and have processed a full refund of your Water Filters order back to the original form of payment. You should see those funds back in your account in no later than 10 business days I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 7, 2015/07/21) */
Contact Name and Title: [redacted]. CS Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@groupon.com
Hello [redacted],
My name is[redacted] and I am a CS Manager with Groupon.
I have reviewed your correspondence with the previous CS...

representatives and I apologize for any confusion that this purchase caused. As the previous representatives stated, this deal was for "$40 Off Fourth of July Package". Because the deal stated that the purchase was for a Package, the business will be unable to honor this Groupon for $40 worth of a la carte food. I see that you have expressed your concern as well regarding the deal not stating the minimum price for these Packages. Since the prices vary on the size of the package purchased and amount of people that you will be feeding, the business is unable to provide a blanket price on the deal page.
We will always include the business' phone number as well as a link to their website on the deal page should you need to contact the business regarding any additional details about the offer. We also offer a Q&A section at the bottom of the page if you would prefer to ask a question there.
Unfortunately, we will be unable to assist further in this matter as we have confirmed that the business is honoring these Groupons towards the packages as stated on the deal page.
Please let us know if you have any further questions or require further assistance with any other Groupon purchases.
Regards,
Initial Consumer Rebuttal /* (3000, 9, 2015/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Groupon should have included the fact that the minimum package was over $200. That is an important fact that should have been mentioned. Groupon has a history of omitting important information and giving misleading if not fraudulent information and I myself (like thousands of others I noticed online) am tired of it. I would invite and would like to be part of a class action suit against them.
Final Business Response /* (4000, 13, 2015/08/05) */
Hi [redacted],
I apologize for the troubl.
Since we've already issued $10 in Groupon Bucks to compensate for the inconveniences caused by this issue, we're unable to provide any further compensation in relation to this matter. However, I'll make sure that your feedback is communicated to the right people who can address your concerns directly with the business.
I want to assure you that we review the companies we feature by checking places such as Rip Off Report and the Revdex.com for any negative ratings. We also check Yelp, CitySearch, and local media for user and editorial reviews as well as Facebook, OpenTable and other social media sites. While recently posted negative reviews may not have an immediate impact on already scheduled deals, they are taken into account when we decide which merchants to work with in the future. We do our best to feature businesses that see Groupon as an opportunity to gain loyal customers as well as advertise their services, and I'm so sorry that you feel let down by this particular business.
Again, I'm sorry for any trouble or frustration, and we truly appreciate your feedback. Please let me know if you have any other questions.
Should you prefer a refund of your order, we can certainly take care of that for you. Just shoot us an email or give us a call.
Regards,
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: As mentioned in our earlier...

correspondences, on the original screen where you made this purchase, http://www.groupon.com/deals/quaker-steak-lube-4, we included a map and list of locations where the Groupon can be redeemed. I'm sorry to hear that you're not interested in visiting this location. However, since this information was included on the deal page at the time of your purchase, I am not able to issue a refund past 3 days from the purchase date. If you’re unable to use a Groupon, a friend or family member can use it instead (unless the Fine Print indicates otherwise).Please let me know if you have any other questions or if there is anything else I can do to helpI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: I apologies for the trouble you had...

redeeming this Groupon and it looks like your refund has been successfully processed on 7/26/2016. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint:Looks like your issue has already been taken care...

off. Please contact [email protected] for any more assistance.Thank you for your understanding.Regards,[redacted] ManagerGroupon Customer Support

<*pan id="doc*-internal-guid-3db25f33-c636-2954-0868-1fc3c7fa1ab3"><*pan *tyle="color: rgb(85, 85, 85); font-*ize: 13.3333px; font-family: 'Droid *an*'; background-color: rgb(255, 255, 255);">Hi Holly,<*pan *tyle="color: rgb(85, 85, 85); font-*ize: 13.3333px; font-family: 'Droid...

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Hey Christine,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,Andrew...

*.ManagerGroupon Customer Support