Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I’ve looped in a manager who works on the Stores Team and they’ll be in touch shortly.I’ve provided more...

information in the direct email to you. If you have any additional questions, please reply there. That’s the thread that the Groupon Stores Manager will be using to further discuss your issue.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Two orders of an a/c unit, when you...

intended to purchase one.You have been refunded for the unintended second purchase on 6/17/16.I’ve provided more specific instructions in my direct email to you, which is ticket [redacted]. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I checked your account and see...

that your order was canceled already. I see that this order was sold out. Unfortunately, we'll not be able to reinstate this order for you.Your refund processed successfully on 01/01/2017 to the card ending in [redacted]. It should appear on your statement as a refund from Groupon, Inc.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for any trouble.It looks...

like this has already been taken care of, as I can see that you were issued a full refund to the original form of payment on 01/10/18. Please allow up to 10 business days for that to post back to your statement. However, if you need any additional help, please let me know by replying to the message received from [redacted]@groupon.com.Thank you for your understanding.Kind regards,[redacted] ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It appears you've already resolved your...

issue (Ticket [redacted]) directly with our [redacted] staff. A refund of $5 will appear on your [redacted] ending in [redacted] in 10 business days or fewer of the date it was issued 12/6/17.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me in my direct email (Ticket [redacted]Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: You were issued the $70 in Groupon Bucks on February 20th to your Groupon Account.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]. I’ve provided more specific instructions in my direct email to you....

If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint:  Received the wrong color [redacted] Alta...

Activity Tracker Black instead of Plum.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I've found this purchase, but it's not in...

the account associated with this email address. It looks like you have two accounts created with different email addresses.I'm really sorry for any trouble. Unfortunately, this Groupon is final sale, so I am not able to issue a refund. This information is listed in the Fine Print, which can be found on the page where you originally purchased this deal and on the Groupon itself.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted] Supervisor Groupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com via ticket number [redacted].Regarding your complaint: No problem....

I just issued a full refund back to the credit card you used for this purchase instead. Please allow up to 10 business days for this to be reflected on your statement. If you have any additional questions, please reply to me there.Thank you for your understanding.[redacted] Manager Groupon Customer [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Thank you for reaching out about...

this unfortunate incident with your hotel booking. We can fully appreciate how frustrating this situation is, and this is never the kind of experience we want our valued customers to have. This rate listed on this deal was listed erroneously, and we sincerely apologize for any inconvenience this has caused you.I have issued $100 to your Groupon account as a good faith effort to make this right. This credit is in the form of Groupon Bucks, and will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automatically, and the value is good for 180 days. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com via Ticket [redacted].If you have any additional questions,...

please reply to me there.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted].Regarding your complaint: Unfortunately, I am not able to issue a...

refund to your card at this point, because a portion of the Groupon Bucks issued on 11/11/2016 were already used toward the purchase you made on 11/22/2016.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: 11154419
I am rejecting this response because:As I said before and keep telling everyone I have spoken with in this company, I will never do business with you all again. This was the worst experience I have ever had with a company purchasing a product. Giving me back giftcards/credit will not suffice. I know that you all can return my money back to the debit card I paid the remainder with, you all just do not want to take responsibility for the mistake. I will not purchase from you all again. Furthermore, I purchased the giftcards myself in order to make the purchase, I can prove I purchased them if that is something you all need in order to give me my money back on my visa. 
Sincerely,
Christian [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com via Ticket [redacted]Regarding your complaint: So sorry for the...

trouble! I've double-checked your code for you, and it does appear to be functioning properly.I’m including some tips, as well as a link to our guide to “using redemption codes” in my direct email to you. If you have any additional questions, please reply to me there, and I'll be happy to assist  you further.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, we are sorry for the confusion. The...

price of the cherie-bed-in-a-bag-or-quilt-set increases based on the option selected. Our deal indicates that the price is FROM a particular dollar amount, which is based on the customer selecting the most inexpensive option.The price increased as you had selected the 8-Piece-Blue/Queen option. If you had selected the smaller 6-Piece-Blue/Queen option, the price would be what was displayed.We also see that your order for the cherie-bed-in-a-bag-or-quilt-set has already been fully refunded back to your original form of payment as of 5/1/17.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi Doug,Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. It is never our intention to mislead anyone about the value of a Groupon. We appreciate your feedback as it helps us improve our deals moving...

forward.Per your request, I've just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.Please let us know if you have any further questions.Regards, Brette VManagerGroupon Customer Support