Groupon, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Groupon refunded the majority of the funds I requested and consider this complaint resolved.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I'm so sorry for the disappointment with...

this Groupon experience! I can confirm that your refund processed successfully on 03/27/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the paying card ending with [redacted], it should appear on your statement as a refund from Groupon, Inc. If you still haven't received your refund, please contact the claims department of your bank directly to check on its status.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: It looks like this order has already been...

refunded on 01/05/2017 to the card ending in [redacted] It should appear on your statement as a refund from Groupon, Inc. Please allow up to 10 business days for your refund to appear on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for the trouble with contacting this...

merchant. In this instance we can issue a refund to your original form of payment for the $61 you paid for this deal. Please allow 10 business days or fewer for this to appear on your statement.If you have any additional questions, please reply to me via my direct email to you (Ticket [redacted].Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, I apologize about the experience you had attempting to redeem the eGift card with the merchant and with our...

support. In the interest of resolving the matter to your satisfaction as quickly as possible, I have gone ahead and have processed a full refund of $10.00 to your original form of payment.We hope the processed refund resolved matters to your satisfaction. I have also sent you an email via [redacted]@groupon.com.  If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket [redacted], it was stated:"Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for the inconvenience with the Groupon Goods received as Gift.For security purposes, we are unable to modify anyone else's account without their direct consent. Please have the purchaser of this Groupon log in using the email address associated with their Groupon at www.groupon.com/support.For your reference on the Groupon Goods return policy, please visit https://www.groupon.com/faq#faqs:content-104, or click the "See return policy" link in the Fine Print for this deal.The sooner we hear from them, the better we can assist. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support"Regarding your rejection: As already stated, this Groupon was not purchased by you, and therefore, we are unable to assist. You can have the purchaser reach out regarding their account, but in this case, any refund request for this product would need to be denied.Regarding the size of the product: This item was purchased in size XL. While I understand that it may not suit your needs, that was the size selected at the time of purchase.Regarding return/exchange: We are unable to offer exchanges for our Groupon Goods items at this time. Furthermore, as clearly stated on the deal page at the time of purchase, this item is not available for a refund: "FINAL SALE; no returns unless defective." As the item is not defective, we can offer no return label.Regarding being able to reach us by phone: I'm very sorry for any frustration you experienced when trying to reach us. In the future, if you'd prefer to speak to us via phone, please follow these steps:visit https://www.groupon.com/customer_support. (Business hours 8AM - 6.30PM CST)Click the "Request a Call" tab just below the live chat box. • Click the word and fill in the details and submit as "Talk to Groupon". You will receive a call from our support team within a short time.PLEASE NOTE: As already stated, we are unable to assist you if you don't have a valid Groupon account of your own. Please let the purchaser of this gift know the following instructions if there is any question about this.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. At this point, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I am very sorry for the trouble you had when...

attempting to redeem this Groupon. We appreciate you reaching out about this. I want to confirm that we issued a full refund back to the original method of payment on 3/7/2017.I’ve provided more specific instructions in my direct email to you (Ref. #[redacted]). If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Tell us why here...Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: The price advertised...

on the deal page is what is provided by the merchant at the time the deal is approved to run on our site. There is no false advertising if that information is provided by the merchant themselves.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket number [redacted]Regarding your complaint: As stated in the above ticket:"Unfortunately we are not able to issue a refund to Your card for Expired vouchers. The issued bucks is equivalent to Cash which will automatically apply to Your next purchase in Groupon. In-fact it's the fastest mode of payment than paying with a credit card.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons."Please reply to that thread for follow-up, as we have continued to provide the only only solution available for this issue.  As we're still in communication with you, we will not respond to further Revdex.com rejections for this issue.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello Sonia,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: Groupon Good purchase of [redacted]...

Chromebook was delivered on 1/30/16. You stated in your contact with us that you unfortunately did not receive this item and had contacted neighbors as well as the carrier for your order ([redacted]). A refund was issued back to your Groupon bucks account for the amount of $187.23 on 1/31/16, given that we would be unable to re-ship this item back out.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Marc *.ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: it is correct they did offer me a voucher to use as Groupon bucks but in order for me to use it they added an extra $20 charge on my debit card to use the voucher. 
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Unfortunately, we aren't able to...

issue a refund in this situation.I checked your account and see that we've already shared your contact information with the business. The business should have contacted you by now. Please let me know if you weren't contacted by the business, so that we'll contact the business again on your behalf.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted] VManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve reviewed your request for a...

refund, but unfortunately, this Groupon is non-refundable. Please be aware that due to our return policy, we can only offer refunds within three days of purchase for Local deals.If you attempt to use the voucher with the merchant and encounter any issues please let us know and we will investigate the matter further.If you have any additional questions, please reply to me via the email I sent, Ticket [redacted].Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I've reviewed your request, but will not...

be able to issue a trade in because your vouchers are expired.However, you can still use your voucher for the price you paid. For example, if you paid $15 for a Groupon that has a $30 value, your Groupon will be worth $15 after expiration toward the products or services originally offered in the deal. To review the details and Fine Print of your expired voucher, please sign into your account at http://www.groupon.com/mygroupons and scroll down to the section labeled Credit Vouchers.Our Groupon Promise protects customers who purchase and redeem a Groupon that results in a poor experience. We don't want you to ever feel hesitant about using a Groupon, so we created the Groupon Promise to provide support if your experience is unsatisfactory. It doesn't happen frequently, but we're there in case it does!However, the Groupon Promise does not cover cases where a Groupon is not used with no fault to the business. We understand that sometimes extreme circumstances arise due to emergencies, and we will work with you to find a resolution. But if you purchase a Groupon and then later decide that you do not want to use it because you changed your mind, we ask that you give it to someone you think may enjoy it instead.You can read more about the Groupon Promise here: http://www.groupon.com/groupon-promiseI hope this helps to further clarify things. If you have any other questions about your purchases or if I can help with anything else, please let me know.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: It looks like the issue was resolved in...

Ticket[redacted] and we were able refund the cost of your purchase as well as issue some additional Groupon credit to your Groupon account. We also assisted in repurchasing the items you had originally ordered. I apologize for any trouble this has caused.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  My only question is still: Why did it have to come to this just to get a 49 dollar refund? 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Yoseff...

[redacted]Manager, Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your correspondence with my colleague [redacted] in ticket [redacted].In ticket [redacted], it was stated:"Sorry for any confusion. Although there was a recent deal for the same business, the offers are completely separate and the Groupon orders can't be swapped.As previously informed, you will not be able to use the $28 you paid for the ticket to buy another deal or the same deal again. As this is a GrouponLive deal (Ticketed Event), we won't be able to offer a refund or credit for a live deal after the day of purchase. GrouponLive deals are ticketed events and are actual ticket purchases and not refundable (Cash/credit) and this is mentioned in the fine print included in the improv deal page: [redacted] Therefore, the tickets for this event is not valid after the mentioned dates in the offer - "Feb. 27 Through June 14, 2015".Thanks for your understanding regarding this issue.I must reiterate this information, as it's clearly stated that GrouponLive purchases cannot be exchanged, swapped, or redeemed after expiration.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Customer support is not able to assist...

when a charge has been disputed.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support