Groupon, Inc.

Hello Miguel,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint, I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Biju *.ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Billing issuesI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there via ticket [redacted].Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: For the safety and security of Groupon, we often review accounts for potential risks. Upon reviewing your account, we encountered a violation of our Terms of Service and closed the account due to the reselling of Groupon vouchers. This decision cannot be appealed.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution, though lacking any effort hold accountable the merchant that solicits through Groupon or to deter the merchant from doing the same to other Groupon customers, corrects issue on the Groupon side.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I did not receive a personal email ( I checked both my spam folder and inbox) as was stated in the business' response. No additional information was provided and no resolution has been reached. This is unacceptable.Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: As previously stated to you on multiple occasions, this GLive Groupon is only refundable on the day of...

purchase, so we cannot honor your request. This decision is final, and has been relayed to you multiple times via email, chat, and over the phone. I'm very sorry for any inconvenience this has caused.If you'd like the reference numbers for the conversations where this information was made clear by supervisors, they are tickets: [redacted]Additionally, we've been alerted that you have filed a dispute with your financial institution regarding this purchase. You have every right to do so. However, once a dispute is filed, we are prohibited from refunding or altering that order in any way. Because of this dispute, there is truly nothing further we can do to assist you with this request.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint about Two Movie Tickets and a $100...

Restaurant.com [redacted] Card. I am showing via your zip code that there are 17 participating restaurants within 25 miles and 24 participating restaurants within 30 miles. So, we are unable to issue a refund for this final sale deal.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com via Ticket [redacted].Regarding your complaint: I'm sorry...

for any trouble, I can certainly understand how this might cause some confusion. There are a number of reasons the price might be lower when purchasing through the venue directly, but we'll always try to bring you the best deal possible. The prices on our site are determined by Groupon and the ticket seller based on the prices at the time the deal is featured on our site. Because the ticket sellers reserve the right to change their own prices at any time, their prices will sometimes fall below those offered on Groupon as the show approaches.I hope this helps clarify things. It is never our intention to mislead our customers and I apologize that that was the end result.As I mentioned, I've also sent a direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint. I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
 
I am rejecting this response because:I want a credit back to my [redacted] of $17.00 they offered groupon bucks to be used in 24 hours Thanks
Sincerely,
[redacted]

Mr. [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for understanding.Regards, [redacted]...

**ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: Refund request for a Groupon that you've...

purchased.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11150352, and find that this resolution is satisfactory to me.
Sincerely,
Victor [redacted]

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for any frustration, and for all the back and forth.I responded to you a moment ago via email from...

[redacted]@groupon.com.Regarding your complaint: It looks like this has already been taken care of, and you were issued a refund of $29.00 in Groupon Bucks on 7/20/17.I’ve provided this information in my direct email to you. If you have any additional questions, please reply to me there.Regards,[redacted]SupervisorGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/04/25) */
Hi[redacted]
We have some bad news: we weren't able to obtain enough inventory to deliver your order as promised, so we've had to cancel your purchase.
You're right--this is entirely unacceptable and we're really sorry. We're doing...

everything we can to fix this so it doesn't happen again. In the meantime, however, we have automatically issued you a full refund to the form of payment you originally used for the purchase. If you purchased with a credit or debit card, please allow up to 10 business days for the refund to appear on your statement.
We realize that refunding your purchase doesn't solve the inconvenience of not getting what you ordered, and again, we're so sorry.
If there is anything else we can help you with, please let us know.
Thank you,
[redacted]
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (3000, 7, 2015/04/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They canceled my order, I can not accept, saying it was not enough goods, in fact, as far as I know, all buy a cell phone are not issued, they cancel all customer orders, we have an activist of the QQ group, Revdex.com want to say we want to help! Thank you very much Revdex.com!
I asked them to fulfill its promise to continue shipping! Rather than cancel the order on the right! THX!
们æï��ï��æï��ï��è�®ïï...⇄ /> èï��ï��ï��-å±¥èï��ï�ï¿�...⇄ /> Final Business Response /* (4000, 9, 2015/04/29) */
Hi[redacted]
I am sorry that I wasn't able to provide you with your desired outcome in this matter.
I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.
While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.
Regards,
[redacted]
Manager
Groupon Customer Support

Hey Jessica,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up by the end of the next business day with an email.You'll be working with Andi *. and your Ticket # is [redacted].Thank you for your patience. I'll be emailing you a quick message to get the correspondence started and Andi will take it from there.Regards,Andrew *.ManagerGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your refund request for the Groupon stores purchase;I’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I requested a refund. As previously stated, I do not wish to utilize this Groupon at all. Once again, I am requesting a refund of $45 back on the original form of payment. Thank you. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve looped in a manager who works on the...

Getaways Team and they’ll be in touch shortly.I’ve provided more information in the direct email to you. If you have any additional questions, please reply there. That’s the thread that the Getaways Manager will be using to further discuss your issue.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I’ve provided more specific instructions in my direct email to you. If...

you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]