Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: I'm very sorry for any trouble. I...

checked your account and I can see that we've issued a refund on 03/28/2017.If you need any additional help, Please let me know.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted].ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]. For the record, I'm replying to you through [redacted]@groupon.com and through the Revdex.com portal, as is standard in these matters. These two responses mirror each other.In ticket [redacted], it was stated:"Hi [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Unfortunately, we were not able to call out to the hotel on the day you contacted us. While we need to follow hotel cancellation policies I have gone ahead and made an exception in this case and issued a refund of the balance to your original form of payment. Please allow up to 10 business days for the credit to appear on your account.Regards,[redacted]ManagerGroupon Getaways Customer Support"Regarding your rejection: as we have already issued the requested refund, and replied to you in the Revdex.com portal as well as your email address, we consider this issue solved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
I’ve provided more specific instructions in my direct email to...

you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: the business failed to resolve my problem and merely directed me to a completely different vendor whom I did not purchase the items from. I have no business with anyone but Groupon who was the one who debited my bank.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]I’ve provided more specific instructions in my direct email to you....

If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
Hi [redacted]
I apologize for the trouble and can absolutely understand your frustrations. I had our account specialists look through our system to see if they could find any additional charges of $49. The only charges of $49.00 that they were able to find were two separate charges on 7/14 - one in your account and one in [redacted] account. They could not find any charges of $49.00 linked to this card on 7/21 and suggested you reaching out to your bank which appears that you have done and which your bank has credited back to you.
You were issued a refund of $49.00 from Groupon on 7/21 for the Groupon listed in your account. Since [redacted] still hasn't contacted us regarding this matter and I would like to resolve this for you as soon as possible, I've just issued you a full refund and removed this Groupon from her account. Please allow up to 10 business days for this to be reflected on your statement.
Again, I am terribly sorry for the frustration that this has caused, but now all $49.00 charges for the [redacted] Watersports Groupon purchased on 7/14 have been refunded.
Regards,
[redacted]
Manager
Groupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me provided the refund goes through.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have checked all in boxes and I have not found a direct e-mail. 
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: processing error using Groupon Bucks.I’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:I tried by phone over 10 times and by email over 18 times and no one ever read any of my emails. Now all of a sudden the Revdex.com has been contacted and they want to make a pitiful, lackadaisical attempt to quiet me and make the case and problem go away. Groupon still has not realized what happened, what they did wrong, or even care. I tried to reach out to them but they could care less as long as they had my money. I paid for a 1.06 CTTW ring. The sent a ring. There is no way for me to know what kind, size, clarity or any other specification of what the ring they sent me was or was supposed to be because there was nothing but a plastic bag inside another plastic bag. Groupon later sent a tag with 1.00 CTTW on it. This only further illustrates their negligence, carelessness, complete and total disregard for accuracy and customer service. They forgot to send over the certifications attached to the rings so anyone who was not a jeweler could see what they bought. They did not try and correct their mistakes before the Holidays when I needed it after I let them know their mistakes. So there is no way I would believe a certificate that is attached to nothing and was incorrect in the first place. I ordered a 1.06 CTTW and they sent over a cert tag 3.5 weeks later with 1.00CTTW and attached to nothing, just by itself. They still owe me a ring gift box. They have not filled my order correctly or completely as of yet. No, I do not accept their attempt to quiet my Revdex.com complaint. They do not understand that if they sent me just a ring in a bag in another bag with no other documentation attached, I do not know if they sent me a real diamond, or the size, clarity weight, or cut I purchased. If they cannot include a box for the ring and then send over an incorrect tag how can I accept another mistake? Please see the attached pictures and their email as proof compared to my order that Groupon did not and does not care how they fail at filling an order. They failed and have not filled my order. I still do not know if the rings they sent me were real or fake but I do know they did not read my emails.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I need a phone call to get things moving with the money that has been fraudulently taken/charged from my bank account. I have requested a telephone call several times from corporate. [redacted]
Sincerely,
[redacted]

Hi Liang,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding. Regards, Marisabel *.ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted].Regarding your complaint: We have made one-time exception in...

this case. I've just canceled this order and issued a refund of $38 in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]Groupon Customer Support

Complaint: [redacted]
I am rejecting this response because:Please read complaint.  If you are not going to issue a refund, then say so.  A refund means a credit to my credit card, to reverse the debit you applied ... that is what a refund is.  I am getting tired of repeating myself, I have been very clear in all my correspondence with you.
Sincerely,
[redacted]

Hello Sherine,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for any trouble you've had.We were...

recently notified by your financial institution that a dispute had been issued against the purchases you made. We recommend reaching back out to your financial institution directly to discuss a resolution.We're always here to help you redeem your Groupons, so if you have any problems with a purchase in the future, please let us know first so we can try to resolve the issue for you. You can reach us at www.groupon.com/support.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted] ManagerGroupon Customer [redacted]

I just want to say thank you for your assistance.  I have received for the double booked hotel stay.Revdex.com:
I have revistd the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]