Groupon, Inc.

Hello Karin,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your conversation with my colleague [redacted] on February 22.Regarding your complaint:As stated by Ashley in ticket [redacted]:"If you dispute the charge with your financial institution, then we have to let that process run its course. Instead of resolving the issue with us, you should work with them directly to discuss a resolution."Unfortunately, we can no longer assist if a dispute was filed with your bank. We did try to work with you to find the transaction in question, but was not provided the information to do so. Please follow up with your financial institution for any questions regarding this matter from this point forward.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:I'm sorry you haven't received your order yet! Do you remember what day you redeemed your Groupon on the...

business's website? Many businesses send a confirmation email after your order has been placed, so tracking that down may help you find the date.It can take up to 12 business days to receive your item after redeeming on the business's website. If that time frame has passed, please contact their customer support at http://gardeningproducts4less.com/index.php?route=information/contact to ask about the status.Also, it's not a bad idea to double-check your Groupon's redemption instructions to make sure you redeemed correctly. Please visit http://www.groupon.com/mygroupons to access your Groupon. You'll find the instructions to redeem your Grouponunder the ""How to Use This"" section. If you followed all those steps, then you should be set.Sorry again for any inconvenience, and please let us know if we can help in any way.Thanks,[redacted]Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Thanks for your email, and I apologize...

for any trouble.It looks like this has already been taken care of, but if you need any additional help, please let me know. I've checked your account and it appears that your Groupon was redeemed by the business on 12/7/2017. If this seems like it may be an error, please let me know and I'll gladly investigate this further.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

I have continued to try and reedem this coupon at [redacted] and they continue to tell me thatI need two codes to redeem my groupon, but I only have one code that was provided by groupon.  I am tired of trying to redeem this groupon and now I would like a refund of the money that I paid groupon for this groupon deal.  Thank you [redacted]

Hi David,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding. Regards, Lance *.ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email [email protected] your complaint, I’ve provided more specific instructions in my...

direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted].ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Complaint: [redacted] I am rejecting this response because:First I do not like the time limit of 24hrs. to redeem the credit offered.  This does not give me enough time to vet the offer. We may very well have the same situation as last time.  I want to keep this case open until I redeem the deal. I want [redacted] to give me his direct email.  It is unfair Groupon puts these high pressure sales tactics on me. [redacted] did no meet Revdex.com's 14 day deadline to respond.  Now I am being pressured to reply right away.  Second, I am uncertain of the credit I used to in part of but the complained about deal.  Apparently not all 3 orders went through. I would prefer to cancel the $29 deal and for Groupon to credit my Visa $2.   [redacted] has not addressed me properly. If he throughly read the complaint he would have seen that I resent being called by my first name by a vendor.   Sincerely,
Dr. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Groupon has just been slapped with a class action law suit for confusing and misleading terms.  The he terms and conditions as read on my mobile phone for this groupon read completely differently than those on my laptop. The same for the "ultimate" rules for all sales.  Groupon apparently enjoys robbing consumers of their money through confusing and misleading terms and different wording based on the type of electronic used. Bottom line- the merchant refused to honor the voucher. Groupon refuses to uphold their "ultimate" rules in this matter. I will sit back and wait on the Federal Trade Commissions review of the multiple and conflicting "terms" and "fine print." I'm also excited to see the results of the class action suit. It's about time unethical business practices are brought to light and justice and customer service becomes the norm again.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]In ticket [redacted], we stated:"Hello [redacted]When you book through Groupon, we process your payment and send it to the hotel. If the hotel is willing to authorize an exception to their stated cancellation policy, we can issue a refund.We did reach out to the business on your behalf, but weren't able to get approval from the property to cancel your booking as an exception. The hotel stated they were willing to reschedule your stay with them, but you would need to work directly with them to arrange any such change.You can call them at [redacted] to change their dates.If you have any additional questions, please let me know.Thank you for your understanding.Regards,[redacted] CManagerGroupon Customer Support"Regarding your rejection: I'm sorry for any confusion with your request. Often hotels do not give complete information to our customers, and I'm happy to help clear things up.If you purchase a hotel reservation through Groupon, a hotel will be unable to refund you directly because they do not have your card information on file. Your purchase was made through our website, so any refund would need to be processed by Groupon. We're able to issue a refund for a reservation at any time before the reservation's cancellation deadline.After a reservation's cancellation deadline has passed, Groupon must obtain permission from a hotel for any exceptions to their cancellation policy. We spoke with [redacted] Beach regarding your request and the hotel did not give their approval for Groupon to issue a refund. Instead, [redacted] Beach informed us that they expected payment for the reservation. For this reason, we are unable to return your payment to you.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Regards,[redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/05/10) */
Hi [redacted]
Sorry for any inconvenience. For security purposes, we are unable to modify anyone else's account without their direct consent. Please have the purchaser of this Groupon send this request in a separate email, using their email...

address associated with their Groupon account, to [email protected]. The sooner we hear from them, the better we can assist.
Thanks for understanding, and please let me know if I can help with anything else!
Regards,
[redacted]
Manager
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for any trouble! I can confirm that...

your refund processed successfully on 12/12/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and I hope this clears everything up. Please let me know if you have any other questions.Regards,[redacted]SupervisorManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:
I've been a customer of Groupon for a very long time, but unfortunately not going to be anymore. Because I'd purchased a Groupon voucher for 3 Hydrafacials at Cosmed spa, and during my first visit I was rejected some of the most important steps of Hydrafacial (unless I pay extra), because I'm a Groupon customer. I was so upset and didn't want to visit that spa again, so I contacted Groupon customer service for a refund my 2 unused Hydrafacials, but their only response was that my Groupon is outside of their 3 day cancellation policy. I felt humiliated at that spa, but Groupon wanted me to go back. So be aware that Groupon don't check businesses they advertise, and don't issue any refund if it's outside of their 3 day cancellation window. 
Sincerely,
[redacted]

Hi [redacted],Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. It looks like the situation has been resolved since you submitted this request and we were able to refund this back to the original method...

of payment. If you have any additional questions or if there's anything else we can do please don't hesitate to reach out to us and we'll be happy to take a look.Regards, [redacted] H.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: Cancellation of goods purchases worth...

$30.72.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I want to apologize again for the trouble with...

your Groupon Goods purchase. We do our best to ensure you're totally satisfied with your product, and I'm sorry we've let you down in this case.Unfortunately, we're not equipped to offer exchanges or replacements at this time, so I just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.You can find information about proper disposal of batteries and other hazardous waste at the following website: http://www.sccfd.org/community-education/safety-information-referral-assistance/...⇄ provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:The action being taken stated by the manager does not resolve my issue. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm very sorry for the delay to your...

order. Of course, this is not the experience we want you to have when using Groupon. We're always working to make sure every Groupon experience is both fun and a great value. I sincerely apologize that we haven't delivered in this case.I just checked the tracking information for your order and fortunately, it looks like it was already delivered! Hopefully you're already enjoying your purchase.As an apology for the inconvenience, I've issued you $10 in Groupon Bucks. This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied first. If you sign into your account at http://www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]