Groupon, Inc.

Complaint: [redacted]
I am rejecting this response because: I have not received any Voucher for the shows. I did not go to the Shows dated. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: It does appear these restrictions...

were noted in the Fine Print prior to you making the purchase.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with our support team in ticket [redacted].Regarding your complaint: As previously explained, Groupon Live is a...

separate channel of deals from what we refer to as "local" deals (restaurants, spas, etc.). The rules for Groupon Live are much stricter because we have to honor more specific terms with the venues. Promotion codes for local deals cannot be applied to Groupon Live purchases, as stipulated in the fine print for any promotion deal. For that reason, your request for a refund was denied.I understand that was a frustrating situation, and we are sorry for any inconvenience. While I cannot refund you for this purchase, I have issued a credit of $15 to your account in the form of Groupon Bucks. Groupon Bucks apply automatically toward your next purchases, and don't expire for 180 days. I hope this will help make up for some of the frustration with this purchase, and I hope this promotion policy for Groupon Live is clear going forward.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint, I’ve provided more specific instructions in my...

direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:
From: [redacted]> Sent: Thursday, November 17, 2016 5:03 PM To: Revdex.com Info Subject: RE: You have a New Message from Revdex.com Serving Chicago and Northern Illinois Complaint #[redacted]   The message from Groupon states they emailed me with specific instructions. I have not received any email from Groupon or the person stating they sent me an email.   [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint about your purchase for the PopSocket...

Phone Grip Expanding Stand and Holder Hand Pop Socket - #54. We did advise that you needed to respond to the Groupon Stores merchant given you did reach out, but you never responded to their two attempts for photos of the item. Given the circumstances, normally we would not refund, but I am showing that you have been refunded in full to the original method of payment on 09/06/2017.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket #[redacted].In ticket #[redacted], it was stated:"Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for the trouble you have been through and I can understand your concern on the 24 hour limitation on the trade in policy.I can see that purchase was made using the trade in bucks on 8/22/2017. However, to compensate for the inconvenience I've issued $10 to your Groupon account for future purchases.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted] M.ManagerGroupon Customer Support"Regarding your rejection: While I can understand your point of view in this matter, for a voucher that is 3+ years expired, trade-in was always the solution we would have been able to offer. We never want you to have a poor experience when trying to redeem an expired voucher, but with the time that had elapsed since the original purchase, a refund to your original form of payment was outside of our system capabilities. While the trade-in value of $53.95 has already been used, [redacted] has added $10 in additional Groupon Bucks to your account for the inconvenience. I'm afraid I'm unable to offer any additional solution beyond that.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I sincerely apologize for the continued frustration. Unfortunately because a dispute has been filed for this order, we're no longer able to assist you. You would have to reach out to your financial institution for further help. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted].Regarding your complaint: I'm really sorry for the trouble and I...

appreciate your understanding. I've just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with our support team concluding on March 31 in ticket [redacted]Regarding your complaint: The information...

previously stated was correct, in that this merchant is still honoring even if a single week was closed to reservations, as the Groupon Live pass can be redeemed through 4/30/17. This is a universal policy for all customers in relation to Groupon Live, which does have stricter rules due to our contracts with the venues.Having said that, I understand your frustration. Since you're a loyal customer of ours, I can make an exception in this case. While limitations prevent me from refunding the fund to your credit card, I have issued $38, the full amount you paid, to your account in the form of Groupon Bucks. Groupon Bucks will apply automatically to your future purchases until depleted, and they do not expire for 180 days.I apologize again for any inconvenience this situation has caused. If you have any questions, please reply directly to the email I sent from support.com, and I'll respond directly.  Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted],Our goal is to ensure that our refund policies are fair for both our customers and the businesses we feature. Unfortunately, in this instance, your return request comes beyond the 14 day return window, and we are not able to offer a refund at this time. My apologies for any...

inconvenience or frustration this may have caused.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint about the refund for Shanti Yoga, I can...

confirm that you were refunded on 1/12/2016.I’ve provided more specific details in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I am truly sorry to hear about the...

experience you had with your latest Groupon stores Order.This order you had the issue, is sold by a 3rd party merchant. As you were informed, they're supposed to take care of the fulfillment, delivery, and quality of the item you've purchased. Which is why, our front-line has asked you to get in touch with them.We were recently notified by your financial institution that a dispute had been issued against a purchase you made. We recommend reaching back out to your financial institution directly to discuss a resolution.For future reference in order to contact the the 3rd party merchant:• Sign into your account at www.groupon.com• Find your name in the top right corner of the page• Place your cursor over your name and the account menu will drop down. Select "My Groupons"• Next to your Groupon, click "View Details," which will take you to the Groupon Goods Marketplace customer sign-in• Sign in with the email address and password you use for Groupon, then click the "Contact Merchant" buttonI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]  Per your request in Ticket #[redacted], we are not replying outside of the Revdex.com portal.I am sorry for the frustration you've had with this purchase.  Unfortunately we're unable to offer a refund in this situation but you are eligible to Trade In this deal to purchase something else.  We can trade your [redacted] Brewing Co. voucher for Groupon Bucks and you can use those Bucks to purchase something else within 24 hours.I understand you’re no longer interested in using this Groupon. I've reviewed your order, and I would like to offer the opportunity to take advantage of Trade In. Exchange your Groupon, and you can purchase a brand new one.Here’s how it works:1. When you Trade In your voucher, you’ll automatically receive Groupon Bucks equal to amount you originally paid for this deal.2. Reply to this message to confirm that you want to exchange your [redacted]. voucher for Groupon Bucks.3. After we initiate your Trade In, you’ll receive email confirmation that $17 has been issued to your Groupon account.4. Within 24 hours of Trade In, complete purchase of a new voucher for any Local deal using your Groupon Bucks to complete your Trade In.5. If you don’t use your Groupon Bucks to purchase a new Local voucher within 24 hours, your original voucher will be reinstated to your account and the Groupon Bucks you received will expire.Please let us know if you’d like to proceed with Trade In.Thank you,[redacted].ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I am so sorry for the negative...

experience you had with [redacted] Massage. That is absolutely not the experience we want you to have when using Groupon. We do make sure to thoroughly vet all of our advertised merchants, and the reviews posted on our site are genuine.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello Pat,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence with our Groupon Store merchant, OSP Holdings, Inc. I responded to you a moment ago via email from [email protected] your...

complaint: This Groupon Goods item is sold by a third-party merchant—they'll take care of ensuring the fulfillment, delivery, and quality of the item you've purchased. If you have any questions or concerns about your order, please feel free to reach out to the merchant directly by visiting your My Groupons page on the website or on the mobile app. Don't have the mobile app? Download it here. Once there, select View Details next to your order and you'll be able to view your order details and contact the merchant.I understand that you've reached out to the merchant requesting information on the settings included with your camera that was purchased on 06/06/17. Your correspondence also stated that you were requesting a return label for your purchase due to it not being as advertised.Unfortunately, as the merchant stated in their correspondence, it is well outside of the return window for this item, which would include a return request for a discrepancy with the item's description. While each Groupon Store Merchant has a different return policy, which would be included in the Fine Print of the deal, all Groupon Goods must be returned within 14 days of the shipment's arrival unless the Fine Print states otherwise. For more details on the Groupon Goods return policy, please visit https://www.groupon.com/faq#faqs:content-104, or click the "See return policy" link in the Fine Print for this deal.Since it has been more than 14 days since you received the item, it is within the merchant's rights to not accept a return at this time. I apologize for the inconvenience.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me through the direct email from Groupon.Thank you for your understanding.Kind regards,Jen ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com.  I have reviewed your most recent comment and all internal Groupon correspondence, including your  thread with my colleague [redacted] in ticket [redacted] Regarding your concern about the Trade In process, ticket [redacted], it was stated:*Trade-in is eligible only for eligible Groupon local deals to exchange for Groupon bucks; not for Groupon Live or Goods purchases.**Special terms for tickets, vouchers issued through GrouponLive, or other voucher for ticketed events: A ticket or voucher redeemable for admission to a specific ticketed event and**venue has no value once the event date and time has passed. Vouchers for live entertainment or other ticketed events are refundable only on the day of purchase unless the event is**cancelled and not rescheduled by the venue or merchant.*Typically, we are only able to issue a refund or any type of Groupon Bucks credit within the first 3 days of purchase, unless the Fine Print states otherwise or the business has closed. Once we are outside that time frame, the vouchers are considered final sale. In this case, these vouchers were only refundable on the day of purchase as stated in the Fine Print. This means that the standard policy regarding Trade In and the 3 day window does not apply here since the Fine Print states otherwise. Our first contact was received on 08/15/17, which means that this purchase was not eligible for a refund.If you have any additional questions regarding our policy, you can find more information by heading to our website and viewing the links that I've provided below:https://www.groupon.com/groupon-promisehttps://www.groupon.com/pages/terms...⇄ Trade In initially offered was done in error. As my colleague mentioned previously, the Trade In feature is only eligible for Local deals and this purchase was for Groupon Live, which is considered a ticket purchase. We do our best to provide excellent customer service, but we know there's always room for improvement. We'll use valuable feedback like yours to make this process smoother in the future.With regards to the unauthorized activity, ticket [redacted] it was stated:*Regarding $29 charge on 08/26:**I've found this purchase attempt, but it's not in the account associated with this email address. It looks like you have two accounts created with different email addresses. This purchase**is in your account associated with [redacted]@icloud.com.**It looks like there was an error that prevented your purchase from processing successfully. Also, I verified that no charges have processed; it's just a purchase attempt.**To access this account, please go to www.groupon.com. Click on the link that says "Sign Out." Then log back in by clicking on "Sign In," but this time make sure to use the email address**and password that you used to make this Groupon purchase.*Unauthorized activity is something we take very seriously. If you do not know [redacted], please let me know and I would be happy to look into this further. Any additional information is greatly appreciated.Regarding your complaint of not receiving our original Revdex.com response through our ticketing system: It looks like the previous manager attempted to send the email to you and there was an error that prevented it from going through. My sincerest apologies for that error, as we fully intended to respond through our [redacted]@groupon.com as promised.Lastly, it does look like you were issued a refund to Groupon Bucks on 09/18/17 for the full amount of the vouchers. Most of that credit has been spent on new purchases.I’ve provided more specific instructions in my direct email to you. If there are any other questions you may have that we have not addressed, please reply to me there and I would be happy to address any additional concerns.Thank you for your understanding.Kind regards,[redacted] ManagerGroupon Customer Support

Hi Amanda,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding. Regards, Marisabel *.ManagerGroupon Customer Support

Complaint: 10979542
I am rejecting this response because:Groupon has again assigned someone, probably without looking into the complaint. I think this should be set as Unresolved and Fraud. Groupon is simply wasting my time, hoping I will forget it after a while. They have conducted a fraud and need to resolve it.
Sincerely,
Sanjay [redacted]