Groupon, Inc.

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I am truly sorry to hear about the...

experience you had redeeming this Groupon. We're always working to make sure every deal is unique, fun, and a great value. I sincerely apologize that we haven't delivered in this case. Your refund for your groupon purchase was processed successfully on 11/10/2016 to the card ending in [redacted]. It should appear on your statement as a refund from Groupon, Inc.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 30 business days for your refund to appear on your statement.To help make up for the trouble, I've issued another $10 in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues immediately to ensure they don't happen again.Thank you again for reaching out to us. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I can see that your refund for $440.93...

has processed successfully to your card ending in 4500 on 07/31/2017.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding.Regards [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] and with [redacted] in ticket [redacted]In ticket [redacted], it was stated:"Hi [redacted]I apologize for the delay in responding! We're currently experiencing an unusually high volume of requests, but we are working hard to get back to everyone as soon as we can.Sorry for the trouble you had making purchases with your account. We investigated this further and fixed the problem you were having, so you should be able to reattempt the purchase at your earliest convenience.Please let me know if there is anything else I can do to help.Regards,[redacted] S.Account SpecialistGroupon Inc."Following this interaction with [redacted] you were able to successfully able to complete your purchase for Xtreme Craze.In ticket [redacted], it was stated:"Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint on the error that you are receiving while purchaing the Xtreme Craze Groupon:I apologize for the confusion.If a deal is very popular during its first appearance on our site, we'll occasionally reopen the deal to new purchasers so they can share in the love. When we featured this deal previously, you purchased the maximum number of Groupons, so unfortunately, you will not be able to purchase more as a gift or for yourself.The Fine Print section for the deal (found just below the image on the purchase page) limits the number of Groupons per customer. Not all Groupons have this restriction, but this business requested a limit as a condition for offering this great deal and to ensure the best customer experience.Again, I am very sorry for any confusion. Please let me know if I can help you further.Regards,[redacted]ManagerGroupon Customer Support"Within this same ticket, upon a further reply from you, [redacted] stated:"Unfortunaley, I'm unable to call you at this time. However, you can request a call back from our website. Please follow the instructions below:• Sign into your account at www.groupon.com. • Click the 'HELP' button in the top right corner of the page. (https://www.groupon.com/customer_support#select-issue) • Please choose the order or the issue you want to address and click continue. (If it is a general issue please click continue without selecting an order.)• You would be able to view the "Request a Call" tab just below the live chat box.• Click the word and fill in the details and submit as "Talk to Groupon".Please know that you will see the callback option only from 08:00 AM to 06:30 PM (CST)."Regarding your rejection: Given the ongoing issues you encountered while trying to request a call on our site, I personally called and spoke with you on 10/25/2017. As we covered in our phone call that for security purposes, our system prevents orders from processing if it thinks they might not comply with our terms of use. However, certain orders can be occasionally blocked by accident. This was able to be resolved when you worked with our CSR [redacted] so you could complete your purchase. We also discussed the fine print restrictions on how they do not cover just a live deal however every time that deal is ran for the lifetime of your Groupon account. As you have reached the maximum amount that can be purchase for one of the options for Xtreme Craze which was covered by our CSR [redacted].Lastly, you asked about information on other accounts not in your name. As concluded, these accounts were family members of yours. For security purposes, we are unable to share information or modify anyone else's account without their direct consent.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Refund Or Exchange IssuesUnfortunately,...

we are only able to refund Groupons of this nature if the event itself was cancelled. We have no confirmation on our end that is was.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm really sorry for the trouble and I...

appreciate your understanding. We are able to cancel a Groupon within three days of purchase. I've canceled this Groupon and issued you a full refund to CC ending in [redacted]. Allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

I did not mean to reject I had not read their email to my private email address. Offer accepted

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint: On the Groupon Bucks in your account -...

$1100I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com, Ticket [redacted] for reference.If you have any additional...

questions, please reply to me there.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer [redacted]

Hello [redacted]Thank you for reaching back out to us through the Revdex.com. I responded to you a moment ago via email from [redacted].Regarding your complaint: I'm very sorry for the trouble. Unfortunately, the New Egg deal you attempted to order on 3/3/16 did not process successfully. For security purposes, our system prevents orders from processing if it thinks they might not comply with our terms of use. I can confirm that you were not charged for this attempted purchase. An account specialist is looking further into this issue and will get back to you with more details as soon as possible. For your reference, your support ticket number is [redacted]I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,[redacted]...

S. ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Complaint: [redacted]
I am rejecting this response because: the reason they told me I won't get a refund is that I used "Groupon Bucks" to make the purchase. The reason I had Groupon bucks is because I tried to buy another pool service that was also out of business. That I bought with my credit card. This is clearly a bait and switch where they publish ads for businesses out of service in order to get the initial payment, then give you Groupon bucks forcing you to make other purchases on their site. Clearly an illegal practice.
Sincerely,
[redacted]

Complaint: 11121370
I am rejecting this response because: I dont see specific instructions from a separate email as stated in their response 
Sincerely,
Kimberly [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Groupon has offered to replace the defective product and are in the process of completing the order. 
Sincerely,
[redacted]

Hey [redacted],I'm sorry for all of the trouble.After connecting with all of the necessary parties, I can confirm that Merchant Support will be refunding you for the amounts affected by the promotion that was run.Ashley, from Merchant Support, will be contacting you within the next 48 hrs to discuss further.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted],Thank you for your reply, and my apologies again for this inconvenience. Unfortunately, we will not be able to refund this purchase due to the fact that the venue confirmed that admittance to the show was provided, and because you have filed a dispute with your financial institution. Once a dispute has been filed, we do have to allow the dispute to run it's course.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]In ticket [redacted], it was stated:"Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm so sorry for the trouble you've had redeeming your Groupon with Gadget Geeks.On the original screen where you made this purchase, http://www.groupon.com/deals/my-gadget-geeks, we included a description of the terms of the deal and a Fine Print section on the deal page. This section will always include all conditions of the deal that you should know before making your purchase.I've double-checked your account and see that you purchased the option for Glass-Only Replacement for an iPad 1,2,3 and 4. In this case, the fine print restriction in question is: "Valid only for option purchased."The original Fine Print and terms always apply—even after the Groupon expires. Since this deal stated it was valid for glass replacement for an iPad 1,2,3 and 4., after the promotional value expires you'll still be able to redeem your Groupon for glass replacement for an iPad 1,2,3 and 4 and apply what you paid toward the purchase. Unfortunately, this deal is not valid for repairs on iPad Minis.The business is only obligated to honor the expired Groupon for the original offer. Always be sure to double-check the Fine Print on your voucher before using it.I'm sorry to hear this will keep you from using your Groupon. However, since this restriction was included in the deal's Fine Print at the time of your purchase, I am not able to issue a refund past 3 days from the purchase date. If you’re unable to use a Groupon, a friend or family member can use it instead (unless the Fine Print indicates otherwise)."Regarding your rejection: The merchant will allow you to use the expired value for their services, but it must be toward an iPad 1,2,3 and 4. If you don't own one of these products, as specified at the time of purchase, then the merchant is not obligated to honor it for repair of a different item. Unfortunately, we must stand by our original suggestion of gifting this voucher, but we cannot issue a refund.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support