Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’m sorry for the trouble while...

redeeming your Groupons.I double checked and it appears that you were already provided with the Trade-in Exchange on 06/27/2017.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]
ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Thank you for your patience in this...

matter. It appears this order was placed under an account associated with the name [redacted]. Is this someone you know? If so, we recommend discussing repayment options directly with them.[redacted]. originally used this card on 6/2/17 to place an order. If that initial use was authorized, it is most likely that they did not realize that your card was still saved on their account and accidentally selected it for their more recent purchase.We have removed your card information from that person's account, so you shouldn't see any other transactions from us on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm able to go ahead and make a...

one-time exception and take care of you today. I've just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Full refund of $112.33 back to your credit...

card.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. I am sorry that we weren't able to provide you with your desired...

outcome in this matter. As relayed in your previous correspondences with Customer Support Supervisors [redacted] via Support tickets [redacted] we are unable to process a refund on an order for anyone other than the purchaser directly. This was also confirmed in a follow up to your previous Revdex.com complaint with Customer Support Manager [redacted] via Support ticket [redacted]. Once again, for security purposes, we are unable to modify anyone else's account without their direct consent. Please have the purchaser of this Groupon log in using the email address associated with their Groupon at www.groupon.com/support. The sooner we hear from them, the better we can assist. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the most relevant information available in this circumstance. I am happy to answer any questions you may have regarding purchases on your own account. However, I am not able to assist any further with your particular refund request since the purchase in question is not on your Groupon account. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer Support

Hi [redacted]Thanks for reaching out to us through Revdex.com.I have reviewed your correspondence with our representative and I apologize for any confusion.Since this is not a discount applied with a code and a promotion which applies automatically to anyone who purchases the deal. The deal page is designed to...

reflect the discounted price rather than the actual cost. Please note that the original price that we offered this deal was at $59 and by applying the discount the price the deal was offered at $50. I completely understand how frustrating this situation has been for you and sorry about any confusion.Also, the purchase is available in your account for redemption. If you’re not sure how to find the voucher yourself, check out our FAQ for step-by-step instructions.I hope this helps. Please let me know If you have any other questions.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I have reviewed your correspondence with...

our representative and I apologize for any confusion. Ordinarily, we would encourage you to use your Groupon per the terms of the deal, but given the circumstances, I am able to make an exception for you today.I've just canceled this order and issued a refund of $39.20 Groupon Bucks to your account.Groupon Bucks are available in your account immediately and never expire. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons. While I'm happy to make an exception for you in this case, please keep in mind that we will not be able to issue additional refunds of this nature in the future. In general, we ask that you give your Groupon away as a gift (unless the Fine Print indicates otherwise) if you are no longer able to use it. But again, I understand your situation and I'm glad I could help out this time.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hey Sondra,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,Andrew...

*.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your 12-Month Premier Membership Plus $100 [redacted]...

Gift Card order. It looks like there was an error that prevented your order from processing successfully. successfullyI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com via ticket #[redacted]Regarding your complaint:  After 3 days...

from purchase, we only issue refunds if there is an unresolvable issue with the business. However in this situation I'd like to offer you the opportunity to take advantage of our Trade-In so you can exchange your Groupon, and you can purchase a brand new one.I’ve provided more information in the direct email to you. If you have any additional questions, please reply there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hi [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted].Regarding your complaint: We were able to accommodate your...

request. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted] SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I’ve provided more specific instructions in my direct email to you. If...

you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]I’ve provided more specific information in my direct email to you....

If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Complaint: [redacted]
I am rejecting this response because: as I have stated before the coupon did not specify that this was a location specific. The link which was supplied clearly showed that this was very miss leading,  After reading it again, there was nothing in the title, description or even the "fine print".  Yes at the very end there were locations listed, but in the main discussion it said can be used at multiple locations... it did not state a specific city or state.  [redacted] is located nationwide.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: On the page where the deal is offered,...

in this case [redacted]-ifly-1-4, we always include a map and list of locations. We also included a Fine Print section on the deal page. This section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"Valid for the Ogden, Utah location only."I'm sorry to hear that you're not interested in visiting this location. You can always give a Groupon away as a gift (unless the Fine Print indicates otherwise) if you are no longer interested in using it.We were recently notified by your financial institution that a dispute had been issued against a purchase you made—specifically, your Groupon for [redacted] We recommend reaching back out to your financial institution directly to discuss a resolution.If you have any additional questions, please reply to the email I sent you linked to ticket #[redacted].Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for any frustration, and for all the back and forth.It looks like this issue has already been taken care of and we again offer...

apologies for the difficulty you had redeeming your Groupon for the "Four Visits of House Cleaning Up to Three Man-Hours Each" If you need any additional help, please let me know.I can confirm that your refund processed successfully on 12/08/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the original form of payment, credit card ending [redacted], it should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.I apologize for any inconvenience, and I hope this clears everything up. Please let me know if you have any other questions.Regards,[redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint: [redacted] Heavy-Duty Steam IronI’ve provided more...

specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]m.Regarding your refund request for order number [redacted];I’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:Groupon has completed an investigation...

into this merchant recently and confirmed they are open and accepting vouchers. Since this is the case, before I would be able to consider a refund, I need to reach out to our Scheduling Team again. They will communicate your information to the merchant and try to get an appointment scheduled at your daughter's convenience.If you could please reply to this email and confirm the best way to reach you/your daughter and the preferred appointment times, our Scheduling Team will take over from there.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support