Groupon, Inc.

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I can understand your frustration on...

this issue and I can't apologize for the trouble you have been through. I can see that a dispute had been issued against a purchase you made—specifically, your Groupon for [redacted]/ She Wants Revenge. We recommend reaching back out to your financial institution directly to discuss a resolution.You are still welcome to redeem your Groupon with the merchant or gift it to a friend if you're unable to use it yourself. You can find your available Groupons by signing into your account at http://www.groupon.com/mygroupons.Our Customer Support department is always here to help you redeem your Groupons, so if you have any problems with a purchase in the future, please let us know first so we can try to resolve the issue for you. You can reach us at www.groupon.com/support.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:  As I have expressed repeatedly both before and after the Revdex.com complaint, you have shown me that my business is of no importance to Groupon, therefore, I have no interest in doing further business with you.  So, no, I do not wish to Trade In my voucher.  The fact that you are switching me from one service rep to another and one manager to another each time we converse is further proof that my business is of no importance.  I want a refund and nothing else.  I have stated what it will take to resolve my need and it has repeatedly fallen on deaf ears.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I am very sorry for the trouble you've had...

attempting to schedule with this merchant. We have confirmed that this merchant is still open and honoring vouchers. In addition to their phone number listed in the redemption instructions, you can make reservations via email: [redacted] We want to make sure we're doing what we can to assist as we are unable to issue refunds beyond 3 days of purchase unless we've confirmed a merchant is unable to honor Groupons.While we cannot provide a refund for this voucher, we are still able to take advantage of our Trade In program. I’ve provided more specific instructions in my direct email to you (Ref. [redacted]). If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.  Regarding your complaint: Deal Values are Misleading Groupon, in no way, sets out to be misleading. I've recorded your feedback and shared it internally. If you have any concerns about completed purchases or if you wish to share additional feedback, I'll be happy to assist you further in this thread I began with you from [email protected]. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.  Thank you for your understanding. Regards,  [redacted] Manager Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:Thanks for your patience, and I’m sorry for any confusion.Although some Groupon Bucks do not have an expiration...

date, some Bucks issuances will. We will always let you know if your Groupon Bucks have an expiry date, and what the deadline is for using your Groupon Bucks once they have been issued. Since I see you have been a loyal customer of ours, I can assist you with your Groupon Bucks. I've reinstated the previous $120.00 balance in Groupon Bucks back to your account. This credit is immediately available and will automatically apply toward future eligible purchases. These Groupon Bucks won't have any expiration date.If you’re ever unsure, you can check your Groupon Bucks balance and see your Bucks history and expiration date by visiting www.groupon.com/mybucks. You can also navigate here by visiting My Account and clicking Groupon Bucks.Please let me know how you'd like to proceed, and thanks so much for your patience. The sooner I hear from you, the better I can assist!Take care,[redacted]SupervisorGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]I’ve provided more specific instructions in my direct email to...

you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: This merchant is open and honoring...

Groupons. As this Groupon is outside of our 3 day cancellation window, we are unable to refund it and must ask that you redeem it with the merchant or give it away as a gift.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello AJ,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence and apologize for the trouble.Regarding your complaint, you were refunded for the Kalorik Kolor Salt & Pepper Grinders on 1/28/16, to...

your original form of payment, by a member of our Groupon Goods Staff. Since tracking had not been updated in the expected time frame, you had previously been offered a refund on 1/12/16 in support ticket #[redacted]. In addition, you were issued a $5 Groupon credit on 1/16/16 as an apology.I'm very sorry again that you did not receive this order. Since you have been refunded and issued additional Groupon credit, we are considering this issue resolved. Please let us know if you have further questions. Regards, Brette *ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket [redacted], it was stated:"Hi [redacted]Sorry for any trouble! I can confirm that your refund processed successfully on 10/28/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.If your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.If your refund was issued as Groupon Bucks, the credit is available immediately in your account. There's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.com. They apply automatically to purchases on our site until they run out. You can see your current balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I apologize for any inconvenience, and I hope this clears everything up. Please let me know if you have any other questions.Regards,[redacted]ManagerGroupon Customer Support"Within this same ticket, upon a further reply from you, [redacted] stated:"Hi [redacted]I apologize for the trouble! Both of the items have been refunded. As an apology for the trouble, we have provided $10 in Groupon Bucks. These are available immediately and expires in 180 days.If you ever have any additional issues, or need anything else, please reply to this email. I will gladly assist.Regards,[redacted] TManagerGroupon Customer Support"Regarding your rejection: I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Again, thanks for taking the time to share your thoughts. We hope you’ll try us again as I’m confident we can do better for you next time. Please don’t hesitate if there’s anything else I can assist you with.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: Sorry for the continued...

trouble. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: 10984025
I am rejecting this response because: it does not give a resolution,  it's only saying that hey will contact me but does not give a time frame or a name of person who will contact me. I have been waiting for a contact from proper manager since November  and do not have trust the company to do what they say they will 
Sincerely,
Victoria [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint on returning an item for reimbursement and frustration regarding the process.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for your reply, and I'm terribly sorry for the trouble you've experienced attempting to return your [redacted] Merchandise. I have reached out to our [redacted] Escalations Team to be sure that we can get this issue resolved for you as quickly as possible.Once we have a resolution, I will reach back out to you with additional information. Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:Sorry for any trouble! Unfortunately,...

we are unable to identify which specific groupon purchase you are referring to, but on checking your account it looks like there were several handbag purchases made on your account and all of them have been cancelled. Also a refund of $44 has been issued in groupon bucks to your account. I can confirm that your refund processed successfully on 07/10/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Since your refund was issued as Groupon Bucks, the credit is available immediately in your account. There's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.com. They apply automatically to purchases on our site until they run out. You can see your current balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I apologize for any inconvenience, and I hope this clears everything up. Please let me know if you have any other questions.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: Sorry for any trouble with this...

deal. Ordinarily, we would encourage you to use your Groupon per the terms of the deal, but given the circumstances, I am able to make an exception for you today.I've just canceled this order and issued $59.25 in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi [redacted]Sorry for any trouble! I can confirm that your refund processed successfully on 6/15/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.If...

your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and I hope this clears everything up. Please let me know if you have any other questions.Regards,[redacted]SupervisorGroupon Customer Support

Hi [redacted] I am truly sorry to hear about the experience you had. We're always working to make sure every Groupon experience is both fun and a great value. I sincerely apologize that we haven't delivered in this case. Please know that we are reviewing the entire correspondence with the...

representatives and reaching out to their respective managers. We take feedback like this very seriously, so thank you for taking the time to let us know. I checked your account and I can see that the Groupon [redacted] for $27 was refunded to your Groupon Bucks on 09/06/2017. Please accept my heartfelt apology for this situation and let me know if you have any questions. Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I just wish that we did not have to get to the point of my placing a formal complaint as this was clearly misrepresentation / fraud 'deal' and the worst part was their customer service with a bad problem resolution skills and attitude. 
Sincerely,
[redacted]