Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I would first like to apologize that you...

were unable use your voucher for Two or Two and a Half Hours of Cleaning from [redacted]. However, I see that you've since been refunded on July 6, 2017.  A full refund of $69.00 went back to the original form of payment.  Once again apologize for any inconvenience this situation may have caused you but I do hope you are able to find a Groupon that you enjoy soon.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/09/04) */
Hi [redacted]
I apologize for all the trouble. I've looked through our records and have found that you did indeed send us two inquiries and we responded to both of them, offering you refunds both times. I suggest that you check your spam filter...

for future correspondance from us. If our email address is not on your safe list, then more than likely our emials will get filtered to either your spam or your junk filter.
I just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.
Regards,
Groupon Customer Support

Hi Mariam,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding. Regards, Alexandria *ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket #[redacted].In ticket #[redacted], it was stated:"Hello [redacted]We are not able to refund, the hotel denied the refund stating that they were not currently under a mandatory evacuation and were uncertain if they were in the path of the hurricane at the time of your request. In addition, if the reservation was canceled, the standard penalty will apply.I have reached out to the hotel again and unfortunately, we have not been offered an approval. I have issued $50 in Groupon Bucks as a courtesy, given the inconvenience, this has caused you.When you book through Groupon, we process your payment and send it to the hotel. If the hotel is willing to authorize an exception to their stated cancellation policy, we can issue a refund.We did reach out to the business on your behalf but weren't able to get approval from the property to cancel your booking as an exception. I understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways deals, and I'm afraid we've done all we can do at this point.I'm really sorry about this situation. If there is something else I can assist with, I'm happy to help.Regards,[redacted]ManagerGroupon Customer Support"Regarding your rejection: We did reach out to the hotel on your behalf, but weren't able to get approval from the property to cancel your booking as an exception. I understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways deals, and I'm afraid we've done all we can do at this point. Once a booking deal is outside the cancellation date, we reach out to our Outbound Team to get an approval from the hotel. The hotel stated that they were not currently under a mandatory evacuation and were uncertain if they were in the path of the hurricane at the time of your request.As a courtesy we have issued $50.00 Groupon bucks to your account that will expire in 180 days. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]Thanks for reaching out to us through Revdex.com.  I have reviewed your correspondence with our representative and I apologize for any confusion.I am very sorry that there was delay in providing resolution to your issue looking at your purchase pattern and I would issue Groupon bucks...

for $60, which will be active in your account for 180 days. I would like to share some tips to you to avoid disappointments like this, requesting you read the Fine Print in your future  purchases, which is at the right bottom of the deal page also reminding you to check your purchase after the voucher is generated on the dates and venue booked, if booked in correctly we have a 24 hour window to cancel the deal. Hope this helps.We want to give our customer's best experience  in all Glive deals with best offer and awesome experience.  I sincerely take this opportunity to apologize that we are not able to help in this deal.Hope this clarifies. Please feel free to ask, if you have any other concerns.Regards, [redacted]ManagerGroupon Customer Support

We have responded to this complaint and this issue has been resolved. I'm sorry for any trouble.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket [redacted], it was stated:"Hi [redacted]Thank you for reaching out to us through the Revdex.com.I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm so sorry to hear about the trouble you've had with your Groupon Goods purchase.This is never the experience we want you to have, and I certainly understand your frustration. I have located this purchase in your account associated with [redacted]@yahoo.com.To expedite this process in the future, it's helpful if you contact us using the email address associated with your Groupon account, or include it with your initial request.Sometimes customers accidentally make purchases using the Groupon mobile app on their phone. If you have a smartphone and use our mobile app, this may be what happened.To ensure that our customers receive their products as quickly as possible, our warehouse begins processing these orders right away, which is why the cancellation window is only two hours. I see, this order has been delivered on 11/21 to the shipping address mentioned at the time of purchase.If you dispute the charge with your financial institution, then we have to let that process run its course. Instead of resolving the issue with us, you should work with them directly to discuss a resolution.Our Customer Support department is always here to help you redeem your Groupons, and we like to try resolving any issues you may have before including anyone else in the process. If you ever need help, please let us do what we can first.If you haven't officially filed the dispute yet, let me know and we can continue working this out.If you would prefer a refund, I've sent your prepaid mailing label in a separate email. Just click the download link in that email to access the PDF, and print it like you would any other document. Once you've done that, place the label on your return shipment.Please allow 2-3 weeks (or sooner) for your return to be received and refunded. Within 3 business days of receiving your return, we'll issue the refund to your original method of payment and send you a confirmation email to let you know it's been processed. Keep in mind that it can take up to 10 business days for the refund to appear on your statement once it's been issued.For your reference, you can return most products within 14 days of receiving them, but keep in mind that some items are not returnable.This holiday season, purchases made between November 1 and December 25, 2017, can be returned until January 14, 2018.Please check the deal's Fine Print for specific details about returns. Find more information on our standard return or exchange policy.If you have any questions or need any more help with this, just let me know!Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support"Regarding your rejection: I'm very sorry for any confusion. When an order doesn't process successfully the first time, we automatically try running your card again to get you the deal you wanted. You should have received an email right away explaining that we were continuing to attempt to process your order.However, I do understand your situation, and I see that you're a loyal Groupon customer. Because this is the first time you've contacted us about something like this, I'm happy to go ahead and take care of you today. As an exception to our policy, your order has been refunded back to the payment method you used to make this purchase! If you paid with a credit or debit card, you'll see the refund on your statement within the next 10 business days. Your money has been refunded, and you can do what you want with the product.It seems you're all set. If you have any other questions, please reply to me, and I'll be happy to answer them. However, at this point, this request is considered resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I would first like to apologize for the...

trouble you had when attempting to make an appointment with [redacted] Photography. I do see that you were offered a Trade-In and do hope you are able to find something that you enjoy.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, it looks like you successfully traded in the voucher for the Texas area deal that had been purchased on 5/19/2017...

for Groupon Bucks. The credit was then spent on the [redacted] Zoo Safari Park deal the same day. We're so sorry for any inconvenience this may have caused. If there's anything else we can look into for you, please reply back to the email I've sent you directly.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I'm very sorry for the trouble having...

in scheduling your appointment with Enjoy Holistic Healing.  This is never the experience we want you to have.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]Tell us why here...

Initial Business Response /* (1000, 7, 2015/07/05) */
Hi [redacted],
Sorry for any trouble! Your refund processed successfully on 6/14 to the card ending in [redacted] It should appear on your statement as a refund from Groupon, Inc.
Though the funds are out of our hands, it can take a little time for...

banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.
Unfortunately, we're unable to expedite this process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.
I apologize for any inconvenience, and thank you for your patience. Please let me know if you have any other questions.
Regards,
Groupon Customer Support
Initial Consumer Rebuttal /* (2000, 9, 2015/07/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: I'm very sorry for the trouble...

with your purchase. While we're able to offer replacements in certain cases, I'm afraid we're not able to do that for this item.As an apology for the inconvenience, I've issued you $5 in Groupon Bucks. This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied first. If you sign into your account at [redacted], your Groupon Bucks balance is displayed in the top right.As for your purchase, you can keep it as-is or you can return it for a full refund. (The $5 credit is yours to keep either way.) I've sent your prepaid mailing label in a separate email. Just click the download link in that email to access the PDF, and print it like you would any other document. Once you've done that, place the label on your return shipment. For future reference, you can generate a return label from My Groupons when an item is eligible for a return: visit http://gr.pn/GoodsReturns to see how.Again, I'm really sorry about this trouble. Please let me know if you need further help and I'll be happy to assist.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I am truly sorry to hear about the...

experience you had redeeming this Groupon. To help make up for the trouble, we just issued you a full refund for this deal since you were refused entry to the show. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.com.I have notified a Merchant Support specialist who is reviewing your request.Please stay tuned for an update via email.  Regards, [redacted]Manager Groupon Customer Support

Complaint: [redacted]
I am rejecting this response because: This response does not at all address the concerns or complaint. Again, we have requested an audit of our payments and that has not been done. Groupon is playing games and taking advantage. We will seek legal advice moving forward as they have not paid us ON TIME or the correct amounts.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: I'm so sorry that the shipper was unable...

to locate your Groupon Goods shipment. Unfortunately, I do not have any further delivery information beyond the tracking number provided. My sincere apologies that I'm not able to do more to get this order to you.Because this deal has ended, we are not able to offer replacements, so I've just canceled this order and issued a refund in Groupon Bucks to your account. This credit will be available for you to use immediately.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.We're happy to hear that this issue has been resolved. I responded to you a moment ago via email from [redacted]groupon.com. If you need...

any additional assistance, please reply to me there. Regards,[redacted]SupervisorGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. We completely understand your concern and apologize for the trouble.Your refund was processed to the paying card on 12/13/2017, it should appear on your statement as a refund from Groupon, Inc. This typically happens...

within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.I apologize for any inconvenience, and I hope this clears everything up. If you have any additional questions, please reply to me in my direct email to you.Regards,[redacted]ManagerGroupon Customer Support