Groupon, Inc.

Tell us why here...Hi [redacted]My name is [redacted] and I'm a Manager with Groupon Customer Support.  Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm sorry to hear about the trouble...

you've had with your Groupon Goods purchase. If your order arrives damaged or defective, you can always return it within 14 days of delivery. Unfortunately, we're not in a position to accept returns outside of that window and cannot assist with a refund at this point. You can visit http://gr.pn/GoodsReturns to read more about our return policy. I'm very sorry for the inconvenience. Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Your order was refunded to Groupon...

Bucks on 11/8. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com, Ticket [redacted] for reference. If you have any further questions or...

concerns please reply directly to that email.I am truly sorry to hear about the experience you had redeeming this Groupon. We're always working to make sure every deal is unique, fun, and a great value. I sincerely apologize that we haven't delivered.I can confirm that your partial refund processed successfully on 2/20/2018. An email confirmation of this was sent on 2/21/2018 from customer support representative [redacted].Your refund was processed to the paying card, and should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and I hope this clears everything up. Please let me know if you have any other questions.Regards,[redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for the trouble you...

experienced.I’ve reviewed your request for refunds, but unfortunately, these Groupons are non-refundable. Please be aware that due to our return policy, we can only offer refunds within three days of purchase for Local deals.However, Groupon Local vouchers are fully transferable, which means you can give your voucher to a friend or family member to use instead if you're not interested in using it. If you’d like assistance using your Groupon, I’d be happy to help.If you would like me to reactivate this account, I am happy to help. We strongly suggest that you use an email address other than the one originally associated with it. If you provide us with a new email address, we'd be happy to reactivate the account. If not, we can reactivate the account with the previous email address. Please let us know which option you prefer.Alternatively, the account can remain deactivated, I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your Zodaca Nail Drill Kit, you were refunded on 4/5/2016 back to the American Express ending in [redacted]  I’ve provided more specific refund details in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding and sorry for the confusion.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:I receive the general response from a general customer service agent on March 23.  No action has been taken since this date and I have yet to see a refund or any follow-up correspondence as promised.
. ..
Sincerely,
[redacted]

Complaint: [redacted]
When I informed the company that I contact your office they gave me my full refund.   Thank you so much for your help. 
I am rejecting this response because:After informing the company that I contact office they gave me my full refund.  Thank you so much for your help 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I paid $12 for the Groupon that can no longer be redeemed, but I am only being offered $11 from Groupon.  I should receive at a minimum, a credit in the amount I paid, not less.  
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: My Credit Card Company has advised that they will withhold payment and apply a credit to my account, however they will not resolve the dispute. I expect Groupon to accept the returned defective fitbit and provide a refund. Since making my complaint to Revdex.com and the [redacted] Attorney Generals Office, I have received return instructions and have sent back the [redacted] Once I get a refund from either Groupon or the 3rd Party Merchant I will consider the complaint resolved.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:It was an empty response. The representative from Groupon said to await response for a bit longer but I received no subsequent communication from anyone at Groupon. Veerasekar from Groupon said: "I've looped in a manager who works on the Getaways Team and they’ll be in touch shortly." It's been 6 days, and I only have 7 days to respond here on Revdex.com, so I've waited just about as long as I could. I suspect this is a tactic by Groupon to wait out this case to be auto-updated as Assumed Resolved.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Still waiting to hear from the section responsible. Issue is not resolved. I am getting a ton of emails about others that are supposed to contact me but at this time I have not received contact by them.
Sincerely,
[redacted]

Tell us why here...Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I'm sincerely sorry for...

the difficulty you've had using your Groupon for [redacted] ATA Martial Arts. In our most recent correspondence with you, we requested some more information from you so that we can reach out to the business on your behalf and make sure you can still use the Groupon for its paid value. Once we receive that information from you, we'll do everything we can to rectify the scheduling and communication issues you've been experiencing.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry again for the trouble you’ve had...

with this promotion and any confusion. On the original screen where you made this purchase, http://www.groupon.com/deals/viator-ripleys-aquarium, we included a Fine Print section on the deal page. This section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:" Groupon promo codes may not be used for this offer. Offer is not eligible for our promo codes or other discounts."This limitation restricted the use of promo code "MORE20" towards the purchase of [redacted] Myrtle Beach Admission. Since the promotional code cannot be applied to this deal, we aren’t able to give you the discount.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: unfortunately the deal you had...

originally been interested in is no longer available for purchase on our site. Given you're a great customer with us, we've put $20 into your Groupon Bucks account out of a gesture of goodwill. However, we wouldn't be able to price match to different deals or different dates.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for the confusion this deal has caused, but as mentioned in the Fine Print section on the deal page, extra fees for additional quarts and specialty filters will be charged by the business.Groupons do not include tax or gratuity in the purchase price. If they are included, it will be specifically mentioned in the Fine Print of the deal. Otherwise, tax is collected when redeeming the voucher and is dependent on the area's local tax laws.It is every merchant’s responsibility to collect and remit tax as required by applicable laws. States and cities often have complicated sales and use tax laws that can be quite confusing. Factors such as where you live, where you redeem your voucher, and for what goods or services you redeem it may affect how the voucher is treated for purposes of taxation.If you'd like to discuss the specifics of how your voucher purchase is taxed upon redemption, please contact the business directly. They should have more information about the local tax laws in question.However, I understand you’ve changed your mind about using this Groupon. I've reviewed your order, and I would like to offer the opportunity to take advantage of Trade In. Exchange your Groupon, and you can purchase a brand new one.Here’s how it works:1. When you Trade In your voucher, you’ll automatically receive Groupon Bucks equal to amount you originally paid for this deal.2. Reply to this message to confirm that you want to exchange your Valvoline instant oil change voucher for Groupon Bucks.3. After we initiate your Trade In, you’ll receive email confirmation that $$46.50 has been issued to your Groupon account.4. Within 24 hours of Trade In, complete purchase of a new voucher for any Local deal using your Groupon Bucks to complete your Trade In.5. If you don’t use your Groupon Bucks to purchase a new Local voucher within 24 hours, your original voucher will be reinstated to your account and the Groupon Bucks you received will expire.Please let me know if you’d like to proceed with Trade In.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:  I can confirm that your refund processed successfully on 06/26. I’ve also emailed you directly from...

[redacted]@groupon.com via Ticket #[redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Complaint: [redacted]
I am rejecting this response because: I was promised a refund by credit bucks for further purchases. I accepted that option, over a week ago, I checked today and there is nothing there.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm very sorry for the continued trouble...

you've had. I realize how frustrating a situation like this can be. Please know that we appreciate you bringing this issue to our attention—we'll use your feedback to evaluate the kinds of deals we offer and the businesses we work with in the future. We're always happy to help facilitate redemption for our customers. We want to do everything in our power to resolve this issue for you, so I'd be happy to reach out to the business on your behalf once more to get this straightened out.With that said, while we're doing every thing we can, I can't guarantee that we'll be able to resolve this in a timely fashion. If you prefer not to wait for a resolution, I understand and can issue a refund in Groupon credit to your account. The credit would be available in your account immediately and would not expire.Please let me know how you'd like to proceed, and thanks so much for your patience. The sooner I hear from you, the better I can assist!I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Complaint: [redacted]
I am rejecting this response because:No one at Groupon has reached out to me other than vague emails with promises that someone will reach out to me.  I am not sure what the issue is with resolving this problem.  I've been asking for a simple, detailed reconciliation of my account with their company for over 6 months.  Not one of the more than a half dozen employees has been able to accomplish this.  It is very frustrating.
Sincerely,
[redacted]