Groupon, Inc.

Complaint: [redacted]
I am rejecting this response because: there was NO validity in the response to state any proof of anything as to why they did NOT refund the money that was overcharged due to their error.
Sincerely,
[redacted]

Hello Carrie,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: I am so sorry for the trouble you've...

experienced with this promo code. It looks like the promo code didn't work for this order because of a limitation in the Fine Print of the deal which says, "Promo codes not valid on this offer."However, for the trouble, I've issued you $37 in Groupon credit.I’ve provided more specific information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Mallory GManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: 11092043
I am rejecting this response because:
Sincerely,
Ryan [redacted]

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. Regarding your complaint. I’ve provided more specific instructions in my direct email to you. If you have any additional...

questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:I appreciate the offer of a Groupon credit. However, we do not believe we will be able to use the Groupon credit prior to expiration as we are only able to travel internationally once a year.  We still feel that a refund of $350 is a fair compromise for both ourselves and Groupon, given that the miscommunication error exceeded $500 per person. Thank you for expediting this.
Sincerely,
[redacted]

Hi Jennie,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: Issues with Buy with FriendsI’ve provided more...

specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Yoseff *ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com via Ticket #[redacted]If you have any additional questions,...

please reply to me there.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm really sorry for any trouble...

this has caused. I've just issued you a full refund of $38 and removed thiese Groupons from your account. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Initial Business Response /* (1000, 5, 2015/09/23) */
Hi [redacted]
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble.
When we offer deals for multiple services or admissions, we frequently provide...

customers with a separate voucher for every visit. This makes keeping track of how many services or admissions you've redeemed easier for you and for the business.
Since the promotion you are using can only be applied toward 1 voucher, only $1.50 was taken off of the total amount. I'm very sorry for any inconvenience this may have caused. To make up for the lost credit, I've issued $3 in Groupon Bucks to your account.
This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied first. If you sign into your account at www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.
If you're interested in purchasing this deal again with the full $3 discount, simply click on the link below:
https://www.groupon.com/deals/aravita-smoothies-coffee-and-bubble-tea-1
I apologize again for the trouble. Please let me know if I can help you further.
Regards,
[redacted]
Manager
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint. I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you.If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I found your order for [redacted] Salon...

under the email address [redacted]We're sorry for any frustrations regarding this deal. Per the merchant's website, http://[redacted], the Microdermabrasion is a 20 minute facial procedure, so this sounds on par with what you described time-wise. If you have went only once and had one treatment done, you still have 3 more treatments available. Keep in mind, you do not need to purchase additional services from the merchant. The price you paid for your Groupon covers 4 Microdermabrasions with the merchant.If you have any further concerns, please let me know. I don't see where you contacted our support center regarding this concern. Keep in mind we're always happy to assist our customers via phone at [redacted] via email at [redacted], or via live chat on our website.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:  I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. I'm sorry to hear you’re not able to use your Groupon for the...

60-Minute Outdoor Photo Shoot with [redacted] Photography. I've reviewed your order and would like to offer you the option to Trade In your voucher. You can exchange your voucher any time for an equal value of Groupon Bucks. The Groupon Bucks you receive from this Trade In are eligible toward the purchase of any Local deal on Groupon. Here's how: * Between today and 12/22/2017, visit your My Groupons page at http://www.groupon.com/mygroupons. * Select "Trade in Voucher." * Confirm that you want to Trade In your voucher. Once you do, you'll receive the amount you paid in your account as Groupon Bucks. * Start shopping! You'll have 24 hours to use your Trade In bucks to purchase any Local deal available on Groupon. Your bucks automatically apply toward your purchase. * After 24 hours, if you don't purchase a new deal within 24 hours, you'll have the option to restart Trade In. However, you can continue to Trade In your voucher as long as you see an option to "Trade in Voucher." If you have any questions, please let me know. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer Support

Hello Toni,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: Your credit for using our Buy With...

Friends Program was issued on 1/2/2016. Due to account security protocols, we will need the additional purchasers to contact us individually.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Jamie *.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].Regarding your complaint: As we have already made the exception to refund to Groupon Bucks, I can convert this refund to your original form of payment at your request. I have done so today, and please allow up to 10 business days for this refund to fully reflect on your statement.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: You were refunded in full, $45.00, to...

your [redacted] ending in [redacted] on June 21.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:I paid for and received ONE turquoise MacBook under my Groupon account. The amount that was charged was $529.99. That was the Cyber Monday deal. The order I also placed for the orange MacBook, on the same day, was cancelled by Groupon. I didn't find this out for several days. I was assured by multiple Groupon customer service reps that everything was ok with my initial order. When I found out that was not the case, I was told they wouldn't honor the $529.99 Cyber Monday deal. Groupon cancelled the orange MacBook order unbeknownst to me. My husband then ordered an orange MacBook under HIS Groupon account. That charge equaled $649.99. That is a difference of $120.00. We shouldn't have to pay the $120 difference since we didn't cancel the orange MacBook order, nor did we ask Groupon to. They cancelled this without my knowledge AND without informing me, then they refused to honor the Cyber Monday price when my husband had to order the orange MacBook. 
Sincerely,
[redacted]